Some of the features of the product are:

  • Build and monitor: Gupshup’s innovative platform helps you in building credible solutions but also provides an environment to deploy and monitor the performance. It makes it easier for a particular business to test a solution before employing and upgrade or modify it according to the demand.
  • Efficient: It uses a single API to facilitate different businesses to create intelligent and useful chatbots capable of handling vast amounts of data quickly.

USP :

The U.S. based messaging service company Gupshup helps other organizations develop smart colloquial skills seamlessly over a group of messaging channels using a single API. It has a complete product collection that incorporates an easy to use cross channel messaging API, advanced bot construction platform and marketing tools for mobile. This makes it flexible and seamless while the businesses also can design intelligent bots according to their needs.

BUYERS
VENDORS
EXPERTS
3.1
ANALYSTS
 

GUPSHUP detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.35
4.15
3.80
Product Branding
3.35
4.25
4.10
Product Differentiation and Impact on Customer Value
3.35
3.75
2.85
Product Features and Functionality
3.65
4.80
3.95
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

GUPSHUP has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    Education-All

    12 Participants

  • Niche Quadrant

    Media and Entertainment-All

    14 Participants

  • Niche Quadrant

    BFSI-All

    26 Participants

STRENGTHS
  • Product Maturity / Language Support
    more than 10
  • Product Maturity / Industry Vertical
    BFSI
  • Product Maturity / Deployment Channels
    Mobile app
  • Product Maturity / Deployment Channels
    Social Media
  • Product Maturity / Interface Mode
    Text and RCS
  • Product Maturity / Deployment Channels
    Websites
  • Product Maturity / Products/Solutions Offered
    Bot Framework/ Bot platform
  • Product Maturity / Interface Mode
    Audio
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Product Maturity / Services
    Managed
  • Product Maturity / Services
    Professional
  • Product Maturity / Deployment Model
    Cloud
  • Product Maturity / Deployment Model
    On-premises
  • Product Maturity / Deployment Channels
    Contact Centres & Customer Service
  • Product Maturity / Industry Vertical
    Education
WEAKNESSES
  • Product Maturity / Products/Solutions Offered / Bot platform
    Not very user friendly
    The application is less responsive and user friendly
  • Product Maturity / Language Support
    less than 10
  • Product Maturity / Interface Mode
    Video
  • Product Maturity
    Product Branding
  • Product Maturity / services
    Customer Support
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / services
    Sales Support
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / services
    Technical Support
  • Product Maturity / Industry Vertical
    Government
  • Product Maturity / Industry Vertical
    Healthcare
  • Product Maturity / Industry Vertical
    Media and Entertainment
  • Product Maturity / Industry Vertical
    Others (Restaurent automotive, and utilities )
  • Product Maturity / Industry Vertical
    Real Estate
  • Product Maturity / Industry Vertical
    Retail & E-commerce
  • Product Maturity / Industry Vertical
    Telecom
  • Product Maturity / Industry Vertical
    Travel & Hospitality
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TOP FEATURES
  • Product Features and Functionality
    Deployment Channels
  • Product Features and Functionality
    Interface Mode
  • Deployment Channels
    Mobile app
  • Industry Vertical
    BFSI
  • Deployment Channels
    Websites
  • Interface Mode
    Text and RCS
  • Deployment Channels
    Social Media
  • Language Support
    more than 10
  • Product Features and Functionality
    Language Support
  • Products/Solutions Offered / Bot Framework
    Bot platform

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Marie Stelle

Engagement Partner - 360Quadrants.com