Nuance provides innovations, flexible technology, and industry leading solutions and services to its
customers and partners. The company has a dedicated team of approximately 1,800 language scientists,
engineers, and developers, to continuously focus on its core technology and advancement of its product
portfolio in order to meet the customers’ dynamic demand. The company has a global presence with
offices located in the Americas, Europe, APAC, and the Middle East. Through various partnerships and
acquisitions, Nuance has continuously discovered various opportunities to expand its business, customer
base, distribution network, and geographical presence. The company offers a comprehensive portfolio for
the bot services market, which includes virtual assistant, live chat, Nina ID, and IVR to digital solution.
Nuance’s strong R&D cell, with 13% of its annual revenue being spent on innovation, has been a major
growth driver for the company. In 2016, the company acquired TouchCommerce to strengthen its
enterprise business solution, which helped broaden its expertise in the bot ecosystem. Nuance has
regional offices in 45 countries and a sales force in more than 77 countries. It has a global presence in the
US, Canada, China, Japan, Germany, and the UK. The company uses advanced algorithms and analytics to
change the way people interact with technology and information. Nuance sells its solutions through its direct distribution channels, eCommerce website, system integrators, Independent Software Vendors
(ISVs), value added resellers, and distributors.