NUANCE COMMUNICATIONS INC in Bot Services

Nina features a range of functionalities, such as analytics, NLP, NLU, tooling, and cognitive technologies, along with integrated security. It understands conversations based on previously analyzed queries and helps enterprises deliver a superior customer experience. Nina allows customers to interact with business applications very easily and quickly using natural language conversation. Nuance’s virtual assistant also provides a Nina ID, which has the capability to recognize customers using biometric voice recognition. Nuance also offers products, such as live chat, Nina ID, and customer service messaging. Furthermore, the company’s Nuance IVR to digital is an innovative solution for call centers that allows customers to interact with a virtual assistant and engage in a live chat, instead of handling traditional phone calls. Functionally, the Nina virtual assistant is best suited for large enterprises, in terms of data privacy, security, and system integration. Nuance also provides professional services for its customers, including business consulting, application service, system integration, and support services.

USP : Nuance provides innovative, flexible, and customized virtual assistants or bot platforms for enterprise customers. The company’s Nina is an intelligent virtual assistant platform, through which customers can interact with businesses or enterprises. It allows businesses to engage with their clients in a more efficient way for better customer experience.

BUYERS
VENDORS
EXPERTS
3.0
ANALYSTS
 

NUANCE COMMUNICATIONS INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.00
4.15
3.80
Product Branding
3.25
4.25
4.10
Product Differentiation and Impact on Customer Value
2.70
3.75
2.85
Product Features and Functionality
2.35
4.80
3.95
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

NUANCE COMMUNICATIONS INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    11 Participants

  • Niche Quadrant

    All-Asia-Pacific

    19 Participants

  • Niche Quadrant

    All-Europe

    23 Participants

STRENGTHS
  • Product Maturity / Language Support
    less than 10
  • Product Maturity / Industry Vertical
    Others (Restaurent automotive, and utilities )
  • Product Maturity / Breadth and Depth of Product Offerings
    licenses
  • Product Maturity / Products/Solutions Offered
    Bot Framework/ Bot platform
  • Product Maturity / Deployment Model
    Cloud
  • Product Maturity / Industry Vertical
    BFSI
  • Product Maturity / Industry Vertical
    Retail & E-commerce
  • Product Maturity / Interface Mode
    Text and RCS
  • Product Maturity / Channel for Delivery of Support Services
    On-Site Support
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity
    Product Differentiation and Impact on Customer Value
  • Product Maturity / Services
    Professional
  • Product Maturity / Interface Mode
    Audio
  • Product Maturity / Deployment Channels
    Contact Centres & Customer Service
  • Product Maturity / Industry Vertical
    Education
  • Product Maturity / Industry Vertical
    Government
  • Product Maturity / Industry Vertical
    Healthcare
  • Product Maturity / Deployment Channels
    Mobile app
  • Product Maturity / Industry Vertical
    Real Estate
WEAKNESSES
  • Product Maturity / Deployment Model
    On-premises
  • Product Maturity / Language Support
    more than 10
  • Product Maturity / Industry Vertical
    Media and Entertainment
  • Product Maturity / Interface Mode
    Video
  • Product Maturity / Services
    Managed
  • Product Maturity
    Product Branding
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / services
    Customer Support
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / services
    Sales Support
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / services
    Technical Support
  • Product Maturity / Deployment Channels
    Social Media
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TOP FEATURES
  • Product Features and Functionality
    Deployment Channels
  • Product Features and Functionality
    Interface Mode
  • Industry Vertical
    Others (Restaurent automotive, and utiliti..
  • Language Support
    less than 10
  • Product Features and Functionality
    Language Support
  • Channel for Delivery of Support Services
    Remote Support
  • Interface Mode
    Text and RCS
  • Industry Vertical
    Retail & E-commerce
  • Deployment Model
    Cloud
  • Breadth and Depth of Product Offerings
    licenses

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NUANCE COMMUNICATIONS INC Presence in Bot Platform Software

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Marie Stelle

Engagement Partner - 360Quadrants.com