Bitrix24 Call Center Software Pricing & Demo

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Bitrix24 Call Center Software
94 Likes
80 Buyers Negotiating

Summary

Bitrix24 Call Center Software is a customer relationship management software that also acts as a social networking tool. It combines all the features required by any small or medium-size business to make an open and active communication. Bitrix24 not only helps to share files but also allows us to set read, write, and edit permissions on documents to maintain the security.

Bitrix24 Pricing

Bitrix24 Pricing starts at $39.00 monthly. There are three types of Bitrix24 pricing tiers apart from the free trial version. The Plus tier costs at $39 per month, Standard tier costs at $99 per month, and the Professional tier comes at $199 per month.

Bitrix24 Demo

The trial version of Bitrix24 Call Center Software is available for 30 days. The trial version of Bitrix24 allows 12 users, 1 admin, to use online 5 GB of storage. It can be easily downloaded from the official website. Bitrix24 pricing information is also available on their website.

Features

Bitrix24 offers essential features that help you grow your business. Below are some of the unique features:

Communication- It opens the communication lines and assigns information across the company. It has an HR management system that offers help with attendance, payroll, workflow, etc. It allows search, store, and share files within the team across the company

Task- It helps to plan and properly execute the tasks to track everything in the project. It has an excellent communication channel that allows managing the whole project in a smart way.

CRM- It helps to track the marketing costs with the help of the CRM tool. BIt helps to promote the brand using email marketing, social ads, text messaging, etc.

Contact Center- BIt allows the live-chat and active communication with clients using a social networking tool. It helps in relaying any relevant information through client.

Discussions

Strengths
  • +12
    Call Logging
  • +13
    Call Recording
  • +14
    Call Scripting
  • +5
    Campaign Management
  • +7
    Inbound Call Center
  • +8
    Interactive Voice Response (IVR)
  • +9
    Manual Dialer
  • +10
    On-Site Support
  • +10
    Outbound Call Center
  • +12
    Progressive Dialer
  • +13
    Queue Management
  • +14
    Real-time Chat
  • +9
    Remote Support
  • +5
    Reporting/Analytics
  • +6
    Customer Support Service
  • +6
    Feedback Management
  • +12
    Bi-Annually
  • +13
    Monthly
  • +5
    Others, please specify
  • +11
    Quarterly
Cautions
  • -11
    Blended Call Center
  • -6
    Escalation Management
  • -11
    Predictive Dialer
  • -8
    Support and Maintenance
  • -7
    Training and Development
  • -7
    Call Reporting
  • -8
    Complaint Monitoring
  • -9
    Survery Management
  • -14
    Annually
  • -5
    Analytics
  • -10
    Batch Communication
  • -5
    Case Management
  • -11
    Chat
  • -6
    Complaint Caegorization
  • -13
    Content Management
  • -6
    Dashboard
  • -7
    Forms Management
  • -11
    Geo Targeting
  • -9
    Issue Tracking
  • -7
    Knowledge Management

Bitrix24 Call Center Software Reviews

user-icon

Buyer, Energy and Utilities, SME

2
Apr 28, 2020

“A project management tool that helps in business growth”

It is the most robust project management software that solves all the managing tasks, delegates tasks, creates Gantt charts and incorporates documents into the projects.
Useful (0) Not useful (0)
user-icon

Transportation and Logistics

3
Apr 28, 2020

“The complete solution for complex business models”

It is the complete solution that allows the landing page creation, adds extranet users, and helps in task management.
Useful (0) Not useful (0)
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Company Size :
  Enterprise
  SME
  Startup