CallDesk Call Center Software is a web and cloud-based conversational AI call center software that allows virtual agents to handle repetitive custom queries while real agents can prioritize more significance to valuable customers. CallDesk Call Center Software provides safely routing the calls using API and seamlessly integrates with existing call center solutions for optimized customer experience. Further integration with CRMs and Ticketing empowers businesses to create automated streamlined workflows for higher productivity. Software already supports more than 50 languages for connecting with your regional customers efficiently.
The company does not release the CallDesk pricing for access to the general public. However, the CallDesk pricing is likely to lie within the custom range of the softwares. Also, the company does offer an option of free trial to its users. The efficiency that this software renders is surely likely to be worth the price paid.
The access to the demo of this software can be requested from the company by contacting them through the contact information available on the website. The CallDesk pricing structure can also be accessed by contacting the company.
The features which add on to the value of this software are as follows:
- Manages calls efficiently
- Helps in handling the incoming calls much efficiently.
- Follows the instructions related to the database and helps in increasing the sales-related support, which would validate callers to ultimately help the business to grow.
- Offers the option of outgoing calls, forwarding, and recording calls
- It helps the users to make the outgoing calls and also to forward calls to the right party.
- It allows the users with the option of recording the calls as per the purpose and need.
- Helps in queueing the calls in case any calls are received at the same time.
- Allows to differentiate the important calls with unimportant calls and to handle the important ones on a priority basis.
- It provides services in multiple languages to make it many users friendly.
- Availability of the services of this software in 54 languages at present.