MICROSOFT Cloud Field Service Management

MICROSOFT Cloud Field Service Management offers innovative and upgraded product offerings. Post acquiring FieldOne and Parature, in November 2015, Microsoft announced the launch of Dynamics CRM 2016, which is the updated version of the company’s CRM software for field services. The new version offers updated functionalities, including interactive service hub, native knowledge management, and surveys that help enterprises gain insights into customer activities using FieldOne’s technology capabilities. Moreover, MICROSOFT Cloud Field Service Management leverages the capabilities of the Azure cloud platform to provide enhanced and efficient cloud field services to its clients. To cater to the demands of its diverse clientele, the company spent USD 11,988.0 million on R&D in 2016.

USP : Microsoft’s Dynamics 365 is a globally renowned solution for FSM. The company strongly follows the strategy of keeping its customers updated about the new launches and offerings. MICROSOFT Cloud Field Service Management provides updates on the evolving market trends, such as progressions in field service automation and management.

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MICROSOFT CORPORATION detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
2.65
4.65
4.15
Product Features and Functionality
2.25
4.00
3.85
Focus on Product Innovation
2.15
4.45
4.40
Product Differentiation and Impact on Customer Value
2.55
5.00
5.00
LEAST IMPORTANT LESS IMPORTANT
STRENGTHS
  • Product Maturity / Implementation Service
    Integration Services
  • Product Maturity / Implementation Service
    Readiness Services
  • Product Maturity / Consulting Services
    Strategy Design
  • Product Maturity / Optimization Service
    Upgrade Service
  • Product Maturity / Services
    Integration and Migration
  • Product Maturity / Services
    Training, Education and Support
  • Product Maturity / Delivery Models
    Private Cloud Service
  • Product Maturity / Delivery Models
    Public Cloud Service
  • Product Maturity / Support Services
    Classroom
  • Product Maturity / Support Services
    Datasheets, Whitepapers, and Infographics
  • Product Maturity / Support Services
    Demos
  • Product Maturity / Support Services
    Online
  • Product Maturity / Unique Differenciating Factors
    Idle Time Monitoring
  • Product Maturity / Unique Differenciating Factors
    Life Cycle Monitoring
  • Product Maturity / Unique Differenciating Factors
    Route optimization
  • Product Maturity / Solutions Offered
    Mobile Field Service Management
  • Product Maturity / Solutions Offered
    Reporting and Analytics
  • Product Maturity / Solutions Offered
    Scheduling and Dispatch
  • Product Maturity / Solutions Offered
    Service Project Management
  • Product Maturity / Solutions Offered
    Work Order Management
WEAKNESSES
  • Product Maturity / Consulting Services
    Business Process Analysis
  • Product Maturity / Optimization Service
    Configuartion Review
  • Product Maturity / Implementation Service
    Data Migration
  • Product Maturity / Optimization Service
    Governance
  • Product Maturity / Consulting Services
    Roadmap Creation
  • Product Maturity / Services
    Consulting
  • Product Maturity / Delivery Models
    Hybrid Cloud Service
  • Product Maturity / Support Services
    24*7 Technical Support
  • Product Maturity / Support Services
    Other cloud training and support offered
  • Product Maturity / Support Services
    Pre-recoreded Videos or Audios
  • Product Maturity / Unique Differenciating Factors
    Other Unique features
  • Product Maturity / Unique Differenciating Factors
    Process Management
  • Product Maturity / Solutions Offered
    If any other, kindly specify
  • Product Maturity / Solutions Offered
    Inventory Management
  • Product Maturity / Solutions Offered
    Others (Billing and Invoicing and tracking and performance management)
  • Product Maturity / Solutions Offered
    Warranty Management
  • Product Maturity / Product Differentiation and Impact on Cus...
    Customer Redressal Mechanism/Program
  • Product Maturity / Focus on Product Innovation
    New Services Launched
  • Product Maturity / Focus on Product Innovation
    R&D Spend
  • Product Maturity / Breadth and Depth of Product Offerings
    Service packages/subscription
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TOP FEATURES
  • Product Features and Functionality
    Support Services
  • Product Features and Functionality
    Implementation Service
  • Product Features and Functionality
    Consulting Services
  • Delivery Models
    Private Cloud Service
  • Delivery Models
    Public Cloud Service
  • Support Services
    Datasheets, Whitepapers, and Infographics
  • Solutions Offered
    Mobile Field Service Management
  • Product Features and Functionality
    Optimization Service
  • Unique Differenciating Factors
    Idle Time Monitoring
  • Consulting Services
    Strategy Design

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MICROSOFT CORPORATION Presence in Cloud Field Service Management

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