MICROSOFT Cloud Field Service Management offers innovative and upgraded product offerings. Post acquiring FieldOne and Parature, in November 2015, Microsoft announced the launch of Dynamics CRM 2016, which is the updated version of the company’s CRM software for field services. The new version offers updated functionalities, including interactive service hub, native knowledge management, and surveys that help enterprises gain insights into customer activities using FieldOne’s technology capabilities. Moreover, MICROSOFT Cloud Field Service Management leverages the capabilities of the Azure cloud platform to provide enhanced and efficient cloud field services to its clients. To cater to the demands of its diverse clientele, the company spent USD 11,988.0 million on R&D in 2016.
USP : Microsoft’s Dynamics 365 is a globally renowned solution for FSM. The company strongly follows the strategy of keeping its customers updated about the new launches and offerings. MICROSOFT Cloud Field Service Management provides updates on the evolving market trends, such as progressions in field service automation and management.