ServiceMax Pricing & Demo
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Summary
ServiceMax is a cloud-based suite of many applications and tools. The system offers many core business functionalities including work order management, monitoring inventory and service parts, machine-to-machine communication and much more. The device is present in a user-friendly format. Through its easy-to-access interface, the management persons can easily assign the task to the concerned person.
ServiceMax Features
ServiceMax is a CRM like application that provides an easy-to-use interface. Businesses can get the following beneficial features through this application to ease the business process. It offers the following features to the business owners:
- Workforce Management
- Work Order Management
- Mobile Field Service Management
- Job Management
- Complex Job Planning
- Schedule and Dispatch
- Operation Management
- Warranty and Contract Management
- Parts and Return Management
- Reporting, Metrics and Dashboard
- Maintenance Feature
- Preventive Maintenance
- Installed Base
ServiceMax Pricing
ServiceMax pricing is available on a quote basis. However, a free trial is not available. You can contact the vendor to get the price details or the application. However, you will get complete information about the ServiceMax Pricing details of the software.
ServiceMax Demo
You can also get a demo of the software to explore the features. There is detailed information that can be provided by the ServiceMax in which you will get to know what the vendor is providing the exact features. Contact them through their site to understand the ServiceMax Pricing.
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ServiceMax Reviews
Buyer, Asia Pacific Mid Market Company
May 14, 2023
Ive recently been trying out ServiceMaxs Field Service Management system, and I must say its exceeding my expectations. The ease of use is why I kept coming back. I give it a 9 out of 10 in terms of usability as I easily filled in the required fields and picked up tasks with more efficiency each day. Moving on, in terms of overall innovation and the use of next-gen technology, ServiceMax really stands out. With features like analytics, scheduling and reporting, they have made life a lot easier in my office. I would have to rate them a 9/10 in this category. The only drawbacks I have are the learning curve, which can be too steep for my taste, and the lack of customer service. But all in all, Im very satisfied with ServiceMax.
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Buyer, North America SME Company
May 10, 2023
I use ServiceMaxs Field Service Management offerings to manage my fleet of vendors and mobile workers. The product is very user-friendly and intuitive, with great support if I ever need help. I also like their innovative use of technology in providing solutions for futuristic use cases. The product is also quite cost-effective, with reasonable pricing and a low cost of ownership. The only downside I noticed is that the product lacks certain features and the integration with other devices could be improved.
Users Sentiment Rating: 5 / 5
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Buyer, Europe Company
May 01, 2023
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I have been using ServiceMaxs Field Service Management offerings for the past three months and Im totally impressed with the product vision, features and ease of use. I was particularly pleased that the product integrates with various different devices, allowing me to manage and track my mobile workforce in real time with ease. As a business owner, I also appreciate that the product is reliable, mature and offers an excellent customer service. The cost of ownership is also low and offers great value for money. Finally, I also believe that ServiceMax is on the forefront of innovation when it comes to future-proofing my investments.
Users Sentiment Rating: 3 / 5
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Buyer, UK Company
May 01, 2023
Innovative Solutions Review: ServiceMaxs Field Service Management offerings are very innovative and have helped to set us apart from the competition by providing dynamic service solutions for our customers. We have had access to a range of features that have allowed us to be more productive within our teams, and also provide faster service to our customers. The embedded industry best practices and adaptive delivery capabilities have enabled us to create a better experience for our customers, whilst the mobility platform has come in handy for our on-site technicians. All in all, I give ServiceMax a 5 star rating.
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Buyer, Europe Company
Apr 29, 2023
ServiceMax Field Service Management Review #4 I recently tested ServiceMaxs Field Service Management offering and it exceeded my expectations. Its cloud-based Service Desk provides users with an intuitive way to manage their service processes. The platform also offers a modern mobile app, enabling users to monitor their activities from any location. In addition, ServiceMax is future-proofed. With analytics and machine learning capabilities, companies are able to stay ahead of the ever-changing landscape of industry technologies. Moreover, the platform can be integrated into existing systems and scaled according to user needs, allowing companies to save on hardware costs. Overall, I would rate ServiceMaxs Field Service Management offering a 8/10. It is incredibly feature-rich, while reinvesting in the future of service management. It is also very cost-efficient and offers a great value for money.
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Buyer, SME Company
Apr 28, 2023
Value for money (3 stars) ServiceMaxs Field Service Management offerings have a few positive aspects, particularly when it comes to value for money. Their subscription model alleviates some of the upfront costs and their quick start packages are great for companies on a limited budget. Furthermore, the self-servicing portal allows users to quickly resolve issues on their own, thus saving time and money. Additionally, their customer support team is always willing to answer questions and resolve problems quickly, making them a great value for money.
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Buyer, Europe Company
Apr 23, 2023
Customer Experience Review: ServiceMaxs Field Service Management offerings have helped us to significantly increase our customer experience ratings by providing consistent and more responsive service. The automated workflows have helped us to reduce time spent on scheduling and dispatching jobs, whilst the customer app has enhanced communication between our technicians and customers. Our customers can issue messages, attach photos, and easily lookup the status of their jobs in the app. Coupled with their customer analytics this has enabled us to gain deeper insights into the customers experience and act swiftly on them. Above all, it has enabled us to create better customer relationships and I give this a 5 star rating.
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Buyer, North America Mid Market Company
Apr 16, 2023
ServiceMax Field Service Management Review #2 I recently evaluated ServiceMaxs Field Service Management offering and I must say it has some attractive features. It offers an intuitive Service Desk, which allows companies to competently manage their service processes. The platform also has a modern mobile app, which allows users to track their activities and stay on top of their tasks from any location. On top of that, ServiceMax is affordable so companies can scale their operations according to their needs. That said, I had some reservations about the product. The artificial intelligence and machine learning capabilities were not up to the mark and I felt like the platform was missing crucial features like real-time analytics and field service dashboards. Given that several competitors have advanced features, ServiceMax deserves some improvements in this area. In the end, I would rate ServiceMaxs Field Service Management 6/10. It offers great features, while also future-proofing its services. However, there is still considerable room for improvement and more advanced features should definitely be added in the future.
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Buyer, North America Company
Apr 13, 2023
I recently switched to ServiceMaxs field service management offerings, and it could have been much better. My team struggled with the user interface and user experience. Furthermore, the product seemed to lack certain features and functionality necessary for our business. As for the interoperability and integration, this also has been rather clunky at times. That being said, I believe that ServiceMax is still more cost-effective than most of its competitors due to its low cost of ownership. Im also impressed with the companys stability and maturity.
Users Sentiment Rating: 4.5 / 5
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Buyer, UK Company
Apr 09, 2023
Review 2: ServiceMaxs Field Service Management I recently implemented ServiceMaxs Field Service Management product for my business and Im very happy with the results. ServiceMax has a comprehensive feature set, covering everything from maximizing technician productivity to providing customers with service transparency. Moreover, its cost of ownership is quite reasonable for the ROI were getting. Im also very impressed with its product vision. ServiceMax puts a great deal of effort in understanding the evolving needs of their customers and their industries, and they keep updating their product vision to stay ahead of the curve. This has allowed us to make use of features such as AI-powered automation and augmented reality to make our field service operations even more efficient and customer-centric. Overall, Im very pleased with ServiceMaxs Field Service Management. I highly recommend this product to any business or organization looking to upgrade their field service operations. Rating: 4.8/5
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Buyer, Asia Pacific Mid Market Company
Apr 09, 2023
ServiceMax Field Service Management Review #5 Recently, I had the opportunity to evaluate ServiceMaxs Field Service Management service and I must say it provided a great experience. The cloud-based Service Desk gives users an easy way to manage their service processes. The modern mobile app also makes it easy for users to stay on top of their projects, even when they are away from the office. On top of that, ServiceMax is really future-oriented. The platform offers advanced analytics and machine learning capabilities to help users seamlessly transition to the changing landscape of technology. Plus, it is cost-effective, allowing users to integrate it into their existing systems without investing in any extra hardware. All in all, I would give ServiceMax a rating of 7/10. It is a robust and feature-rich platform that allows customers to streamline their service management processes. Plus, its futuristic use cases and value-for-money make it a highly viable option.
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Buyer, Asia Pacific Company
Apr 04, 2023
When it comes to Field Service Management, ServiceMax is top of the line. With its easy to use the interface, Im able to take on tasks quickly and efficiently. ServiceMax gets an 8 out of 10 in terms of ease of use. Not only is it great in terms of usability, it also excels when it comes to innovation. The reporting and analytics tools are incredibly helpful for me, and the real-time coordination of tasks makes completing tasks smoother. A perfect 10/10 for innovation and use of next generation technology. The only downside I can think of is the learning curve, which can be somewhat challenging at first. All in all, ServiceMax has enabled me to take on more tasks with closer to perfection.
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Buyer, Enterprise Company
Apr 03, 2023
Im very impressed with ServiceMaxs Field Service Management offerings. Its a great product that provides users with a comprehensive and innovative solution. The product vision and features are comprehensive and comprehensive. The product is very easy to use and has great interoperability and integration. I have also found the cost of ownership to be very reasonable, and I have no doubt that the company is both stable and mature. I can highly recommend ServiceMaxs offering to anyone looking for a great solution.
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Buyer, North America Mid Market Company
Apr 01, 2023
Review 4 I recently had the pleasure of using ServiceMaxs field service management offerings and overall, I was really impressed and pleased. The set up process was smooth and their customer support was very helpful in guiding me and ensuring I got the best of their services. The features were also great, especially the ability to integrate with external systems and get real-time alerts about my technicians progress. Plus, the ServiceMax Go feature made it easier for me to stay on top of how efficient my technicians were with their work! In terms of value for money, I was really happy with their service plans and the generous free trial option offered by the company. With this free trial I was able to assess their products and see which ones would be suitable for my small business. All in all, I rate ServiceMaxs products and services 4.5 out of 5 stars. The features are great and the customer service was top-notch.
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Buyer, Asia Pacific Company
Mar 29, 2023
Value for money (1 star) I have used ServiceMaxs Field Service Management offerings for many months and I have to say, despite the product being easy to use and advanced, it does not deliver value for money. While the product is advanced, with features such as predictive diagnostics and real-time communications, it is expensive to maintain and use. Even with their subscription model, additional costs quickly start adding up, leading to a great strain on my companys budget. Furthermore, it competes with cheaper, more competitive options in the market, which are a much better value for money.
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Buyer, North America SME Company
Mar 29, 2023
Review 5: ServiceMaxs Field Service Management I recently had the chance to use ServiceMaxs Field Service Management product and Im extremely pleased with its features and cost of ownership. The product includes features to improve customer experience and productivity and the cost of ownership is affordable. Im also really impressed with ServiceMaxs product vision. They have been adding new features such as AI and augmented reality to make the product even more powerful and customer-friendly. This has allowed us to optimize our field service operations and differentiate our customer service. Overall, I highly recommend ServiceMaxs Field Service Management product and Im confident that other businesses and organizations will benefit from this great product. Rating: 4.8/5
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Buyer, Asia Pacific Company
Mar 28, 2023
Review 3 I recently used ServiceMaxs field service management products and found them to be really useful. Setting it up was really easy and their customer service team was helpful in explaining the different options. As far as features go, I liked how robust and comprehensive the platform was, covering all the aspects required to manage a field service operation. And with real-time alerts, I could stay on top of my field workers progress. Besides the features, I appreciated their value for money. The packages are tailored to fit my small business and are priced fairly. Not to mention the free trial option which many organizations struggle to obtain. It was certainly a great help in testing out their services. To sum up my experience, I was very pleased with the ServiceMax package and the features. I would rate them 4.5 out of 5 stars, taking into account the good value for money and the helpful customer service.
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Buyer, SME Company
Mar 27, 2023
I use ServiceMaxs Field Service Management offerings to manage my fleet of vendors and mobile workers. The product is very user-friendly and intuitive, with great support if I ever need help. I also like their innovative use of technology in providing solutions for futuristic use cases. The product is also quite cost-effective, with reasonable pricing and a low cost of ownership. The only downside I noticed is that the product lacks certain features and the integration with other devices could be improved.
Users Sentiment Rating: 5 / 5
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Buyer, North America SME Company
Mar 21, 2023
Fighting technology has been my biggest downfall in life, however I was lately introduced to ServiceMaxs Field Service Management, and it has changed my life. My husband and kids had given up on teaching me how to use computer tech and here I am, cruising around the office with a wide smile. Ease of use wise, Id rate ServiceMax 8 out of 10 stars. Ive been able to easily fill in the required fields and pick up tasks with more and more agility with each passing day, something I never thought Id be capable of. In terms of overall innovation, ServiceMax ranks even higher. They have kept up with the times and use of next generation technology. Its literally transformed our office work to the top standards of global technology, something that only marvels me. Plus, I dont have to worry too much in case I got messed up while doing some task. The system remembers my user preferences and takes me back to the right page. 9 out of 10 stars in this category. Overall, ServiceMax has enabled me to craft a winning strategy and coordinate service activities in real-time. Superb next-gen features such as Analytics, scheduling and Reporting have enabled me to understand the days performance with one short. Theyve made my office like an automated machine, and that I love. The only drawback is the learning curve, which has been quite steep for me. All in all, its a great addition to our office, and Im grateful for the opportunity to play with new technology.
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Buyer, Asia Pacific Mid Market Company
Mar 09, 2023
Review #1 I recently decided to purchase ServiceMaxs Field Service Management offerings and was blown away by how user friendly and affordable it was! The pricing was incredibly affordable and I was quickly able to set up my account and start using the product- all with minimal difficulty. I spent basically no time learning how to use the service, which was great for me since I dont have a background in technology. Everyone I interacted with from the ServiceMax staff were incredibly informative and patient in helping me get everything set up properly. Ive been using ServiceMaxs Field Service Management offerings for the past couple of weeks now and its making life a lot easier! Its given me the data I need to improve field service operations and the analytics feature have been especially helpful. Its been a great addition to my workflow and Im very happy with the product. Ease of Use: 9/10 Cost of Ownership: 10/10
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Buyer, UK Company
Mar 08, 2023
Supporting futuristic use cases (2 stars) From a futuristic standpoint, ServiceMaxs Field Service Management offerings are slightly better. Their promise of predictive diagnostic and Internet of Things integration seems promising, but the features are not yet mature enough to truly support the futuristic use cases they promise. I have yet to see any of the promised features working as they are supposed to, leading to great dissatisfaction with their services. Furthermore, the limited support and assistance I have received from their customer service somewhat decreases the value derived from their product.
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Buyer, Asia Pacific Company
Mar 07, 2023
Review 5: Overall Innovation Ive been using ServiceMaxs Field Service Management platform for quite some time now, and Im not completely happy with the overall innovation of the product. It seemed like this was going to be a true game-changer in the world of service and maintenance, but I guess I was wrong. I find that the platform just isnt very intuitive to use, and theres no truly groundbreaking technology behind it. Id give it a 3/5 stars.
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Buyer, UK Mid Market Company
Mar 05, 2023
Review 4: ServiceMaxs Field Service Management I recently implemented ServiceMaxs Field Service Management product and Im really pleased with the results. This comprehensive software package includes features to improve technicians productivity and customer experience. Whats more, the cost of ownership is quite reasonable. One of the things I appreciate the most about ServiceMax is their product vision. They work hard to understand the needs of their customers and their industries and keep updating their product vision to offer new features to make the product even more useful. For example, they integrated AI and augmented reality into the system, allowing us to make our field service operations even more efficient. I highly recommend ServiceMaxs Field Service Management product to any business or organization looking to upgrade their field service operations. Rating: 4.9/5
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Buyer, Asia Pacific Mid Market Company
Feb 27, 2023
Review 1 I recently tried ServiceMaxs field service management offerings and was thoroughly impressed. Their service was on-point and their customer service department was incredibly helpful and knowledgeable about their offerings. They were always prompt in addressing my queries and suggestions. Their call center team assisted me patiently and professionally during the purchasing process. Overall, I was really pleased with their products. As far as my experience goes, their products are quite comprehensive and cover a wide variety of aspects from managers staying updated with insights and technicians handling work orders to integrating with external systems. This all-round service made it easy to track the progress of my orders and ensure that business operations run smoothly. I have been especially impressed with the features such as ServiceMax Go, which lets me monitor the efficiency of my technicians remotely! In terms of value for money, I would say ServiceMaxs service plans are quite affordable and suitable for my small business. Its worth mentioning that they have a 90-day free trial option too. With this trial period, I was able to test out their products and see how well it fits my budget. Overall, I will happily give ServiceMax a 4 out of 5 stars. I am really pleased with the product and services, plus the generous support from their customer service team.
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Buyer, North America Mid Market Company
Feb 23, 2023
Review #2 I recently decided to give ServiceMaxs Field Service Management a try and have been very impressed with what Ive seen so far. The product is user friendly and simple to learn. I didnt need spend extra time going through a tutorial before I could get started- I jumped right in! Also, the customer support is great. I contacted customer service a couple of times with my questions and received helpful and timely responses. The product has proven to be valuable for me so far. Its been quite useful in managing field operations and providing insights on how to improve operations. I like the analytics feature as it gives me powerful insights into the issues at hand and allows me to quickly identify and address any potential problems. Ease of Use: 10/10 Cost of Ownership: 8/10
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Buyer, UK Mid Market Company
Feb 21, 2023
ServiceMax Field Service Management Review #3 In my opinion, ServiceMaxs Field Service Management offering is a great option for companies looking to improve the efficiency of their service operations. The cloud-based platform provides users with an intuitive Service Desk that allows for effective management of services. Plus, the mobile app enables users to receive notifications and track their tasks from any location. ServiceMax can also be integrated into existing systems without investing in extra hardware, making it a cost-effective solution. Its advanced analytics and machine learning capabilities allow users to identify trends and future-proof their services. On top of that, the platform is highly scalable, allowing users to customize it according to their needs. I would give ServiceMaxs Field Service Management a rating of 8/10. It offers a great set of features at a very reasonable price, which makes it an attractive option for companies looking to streamline their service management processes.
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Buyer, North America SME Company
Feb 13, 2023
Review 3: Use of Next Generation Technology Using ServiceMaxs Field Service Management service, I expected to be able to make use of the latest and greatest technology available in the world of service and maintenance. But the reality has been far from the promised experience. Ive found that the technology can be quite buggy and slow, and Im not getting the next-generation feel that I was counting on. Id give it a 1/5 stars based on my experience with the technical aspects of the product.
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Buyer, North America Mid Market Company
Feb 12, 2023
Supporting futuristic use cases (3 stars) ServiceMaxs Field Service Management offerings are improving each day, particularly when it comes to supporting future use cases. The predictive diagnostic feature already works well, allowing technicians to quickly resolve issues in the field. Furthermore, their setup wizard makes it easy to connect new devices to the system, while the integration to other platforms such as IoT make it easier to manage data in real-time. However, the features are still not quite mature yet and need improvement in order to truly live up to their potential.
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Buyer, SME Company
Feb 12, 2023
Review 5 My experience with ServiceMaxs field service management offerings was really great. As soon as I started, I found their customer service to be really knowledgeable and helpful. They clearly explained all the different options and were always prompt with their responses. Other than customer service, the features are great and cover all the aspects needed to efficiently manage a field service business. Plus, they offer a wealth of options to suit different businesses. Their packages are quite affordable and show a good value for money. And to top it all off, they offer a 90-day free trial so that businesses can trial their products and see if its the right fit. To summarize, I rate my ServiceMax experience 4.5 out of 5 stars. The product and customer service are great, plus the free trial offer is a great bonus. Highly recommended.
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Buyer, UK Company
Feb 10, 2023
Im very impressed with ServiceMaxs Field Service Management offerings. Its a great product that provides users with a comprehensive and innovative solution. The product vision and features are comprehensive and comprehensive. The product is very easy to use and has great interoperability and integration. I have also found the cost of ownership to be very reasonable, and I have no doubt that the company is both stable and mature. I can highly recommend ServiceMaxs offering to anyone looking for a great solution.
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Buyer, Europe Mid Market Company
Feb 10, 2023
I recently switched to ServiceMaxs field service management offerings, and it could have been much better. My team struggled with the user interface and user experience. Furthermore, the product seemed to lack certain features and functionality necessary for our business. As for the interoperability and integration, this also has been rather clunky at times. That being said, I believe that ServiceMax is still more cost-effective than most of its competitors due to its low cost of ownership. Im also impressed with the companys stability and maturity.
Users Sentiment Rating: 4.5 / 5
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Buyer, UK Company
Feb 07, 2023
I recently purchased ServiceMaxs Field Service Management offering, and I am quite pleased with my decision. This product has already improved the efficiency and workflow of my team, and Im confident that the benefits of this product are only going to continue. I must say, the feature Im most impressed by is the emphasis that ServiceMax puts on innovation and next-generation technologies. All of their features are top-of-the-line, and they strive to make sure they stay on top of emerging trends. This allows us to stay competitive with other businesses in our sector, as well as have a product that isnt becoming obsolete. In addition, I was also very energized by the support for futuristic use cases that ServiceMax provides. We know that we are purchasing a product that wont be left behind, and can handle the ever-changing chaos of service management. This knowledge is incredibly valuable, as it helps us rest easy knowing that our product is always putting us at an advantage. To conclude, ServiceMaxs Field Service Management offering is great for improving workflow and efficiency, and Im confident that I made the right decision in buying it. Im giving it a 9/10 for supporting futuristic use cases and a 10/10 for overall innovation and use of next generation technology.
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Buyer, Asia Pacific Company
Feb 04, 2023
Review 1: ServiceMaxs Field Service Management ServiceMaxs field service management is a great software for businesses and organizations who need to manage field service operations. This is a comprehensive product that includes features to improve productivity, customer satisfaction, and customer experience. The product has an intuitive and user-friendly interface and the cost of ownership is comparatively affordable. Ive been using this software for the last few months and so far, Im extremely happy with the product. It has helped improve the efficiency of my organizations field service operations and increase customer satisfaction. I particularly like how the product offers customer-facing features like a customer portal and mobile application enabling customer to self-serve. Moreover, I find the user-friendly interface and workflow navigations tools to be quite helpful. I also appreciate that ServiceMax keeps improving its product vision, introducing new features frequently. Overall, I wholeheartedly recommend ServiceMaxs Field Service Management software. It has all the features and tools businesses and organizations need to run a successful field service operations. Rating: 4.9/5
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Buyer, North America Mid Market Company
Feb 02, 2023
ServiceMax Field Service Management Review #1 I recently had the opportunity to trial ServiceMaxs Field Service Management offering and I must say, I was impressed by its features. The cloud-based platform provides an intuitive Service Desk, similar to that of a CRM solution, which allows companies to manage essential services like scheduling, dispatching, mobility, and analytics for their field service engineers. The best part about ServiceMax is that it enables customers to be future ready. With advanced analytics and machine learning capabilities, companies can quickly identify trends, streamline their service processes, and keep up with the changing landscape of industry technologies. Plus, ServiceMax offers a modern mobile app that allows customers to receive real-time notifications and access their projects from any location. This enhanced mobility helps customers stay on top of their tasks and optimally use their resources. Another great feature of ServiceMax is that it is insanely cost-effective. Companies can integrate the solution into their existing systems and scale it according to their needs. Plus, there is no need to invest in extra hardware, allowing businesses to easily manage their expenses. I would give ServiceMaxs Field Service Management a solid 8/10 rating overall. It offers a ton of features, coupled with futuristic use cases and value for money, making it a highly viable option for companies looking to improve service management operations.
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Buyer, Europe SME Company
Jan 25, 2023
I appreciate ServiceMaxs Field Service Management offerings for its product vision, features, ease of use, cost-effectiveness and the ability to integrate with various devices. We have been using the product for over a year now and have been extremely pleased with its performance. Another point that stands out is their innovative technology and use of next generation tech which makes staying up to date with changing times quite hassle-free. Last but not least, their customer service is top-notch and always quick to respond.
Users Sentiment Rating: 4 / 5
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Buyer, UK Company
Jan 21, 2023
Service Maxs Field Service Management has certainly made things easier for me. With its intuitive interface, it is a welcome change from the other services I have tried in the past. Even at my age, I have been able to pick up the system fairly quickly. I would rate the ease of use a 9 out of 10. In terms of overall innovation and the use of next-gen technology, there is no doubt that ServiceMax stands out. For one thing, it offers me way more features than any of its competitors. It also has a wide range of reporting functions that allow me to quickly review the days results or plan ahead. The only thing that could be slightly improved is the learning curve, which can be a bit steep until you get used to the features. They have made my life a lot easier, and I would certainly recommend it.
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Buyer, North America Mid Market Company
Jan 21, 2023
I appreciate ServiceMaxs Field Service Management offerings for its product vision, features, ease of use, cost-effectiveness and the ability to integrate with various devices. We have been using the product for over a year now and have been extremely pleased with its performance. Another point that stands out is their innovative technology and use of next generation tech which makes staying up to date with changing times quite hassle-free. Last but not least, their customer service is top-notch and always quick to respond.
Users Sentiment Rating: 4 / 5
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Buyer, UK Mid Market Company
Jan 18, 2023
Value for money (2 stars) In terms of value for money, ServiceMaxs Field Service Management offerings are not quite up to par. Their pricing structure is quite expensive and the additional costs associated with their platforms add up quickly. Furthermore, there are several competitors in the market, who offer much better value for money. Additionally, the lack of flexibility in their subscription model is an additional disadvantage..
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Buyer, North America Mid Market Company
Jan 18, 2023
I recently bought a subscription for ServiceMax Field Service Management, and I am glad to report I am pleased with the product capability. It has far exceeded my expectations and should help my team improve workflow and efficiency. The technology offered by ServiceMax is significantly advanced and provides a great sense of support for future-facing use cases. This knowledge alone is already a huge relief for me, as I know I am investing in a product that will keep my business at the cutting edge of service management. Each use case that the product supports is clearly thought out and implemented at the highest caliber. The innovation and use of next-generation technology was another major selling point of ServiceMaxs offering. Its so important to have a product that is reliable and up-to-date. ServiceMax consistently develops new features and tools that help to make the best product available. In addition, all features have a degree of customization, which makes the product work even better for my team. In conclusion, Im confident that ServiceMax Field Service Management is going to make a great impact on my team. Im giving it an 8/10 for futuristic use cases support and a 9/10 for overall innovation and use of next-generation technology.
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Buyer, UK Mid Market Company
Jan 13, 2023
Supporting futuristic use cases (4 stars) When it comes to supporting futuristic use cases, ServiceMaxs Field Service Management offerings are slightly better. Their predictive diagnostic feature has improved significantly over the last few months and their integration with IoT devices has made things much easier. Additionally, their customer support team is always willing to help, resolving any issues quickly and efficiently. The product still needs some improvements, but overall it works quite well.
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Buyer, North America Mid Market Company
Jan 04, 2023
I was underwhelmed by ServiceMaxs support for futuristic use cases. For example, artificial intelligence and machine learning capabilities are missing from their platform. Although ServiceMax offers an analytics module, the insights are fairly basic and reactive - not proactive. Additionally, the system does not have the ability to predict future trends or patterns, which could potentially be extremely useful for predictive maintenance and analytics. Furthermore, voice recognition and voice command capabilities are completely non-existent, which is limiting in terms of usability. ServiceMaxs Field Service Management offerings could definitely benefit from incorporating newer technologies into the platform.
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Buyer, SME Company
Jan 01, 2023
Review 3: ServiceMaxs Field Service Management I strongly recommend ServiceMaxs Field Service Management for any business or organization looking to upgrade their field service operations. This software package is comprehensive and includes features such as workflow navigations tools and customer-facing features like a customer portal and mobile application. The cost of ownership is also quite reasonable. Im also a big fan of ServiceMaxs product vision which keeps evolving according to their customers needs. For example, they have been introducing updates to make use of various technologies such as AI and augmented reality. As a result, our field service operations have become even more efficient, and customer experience has greatly improved. Overall, Im very happy with ServiceMaxs Field Service Management product. I highly recommend it for any business or organization looking to improve their field service management. Rating: 5/5
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Buyer, Asia Pacific Company
Dec 31, 2022
I recently purchased ServiceMaxs Field Service Management offering, and so far Im very happy with the product. I was especially impressed by their emphasis on next-generation technology and innovation. From the moment I downloaded the software, I could tell that their goal was to provide the most up-to-date and top-of-the-line solutions to their customers. They have a history of excellence in this area, and they certainly lived up to their reputation. The product is quite useful and well designed, making it very easy to review and evaluate data. Ive especially noticed that the software has made tracking service performance much simpler. Im so pleased to have this extra tool that allows me to stay on top of how my team is performing. Additionally, ServiceMax offers support for futuristic use cases, which is a brilliant advantage for our business. Knowing that each use case is planned and carefully implemented gives us the confidence that we can handle any issue that may arise in the future. Its a huge relief to know that were covered by some of the most forward-thinking street-level technology. To sum it up, Im thrilled with our purchase of ServiceMaxs Field Service Management offering. Im giving it an 8/10 for supporting futuristic use cases and an easy 9/10 for overall innovation and use of next-generation technology.
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Buyer, UK Company
Dec 30, 2022
Review #4 I recently tried out ServiceMaxs Field Service Management and Ive been happy with it overall. The pricing is reasonable and set up was very easy - I completed the entire process without help from customer service so its definitely user friendly. I do wish the customer service was more responsive though. I sent several queries and received replies to some but not all of them and that was a bit frustrating. Ive been using ServiceMax to manage field service operations and its proving to be a great tool. Ive been able to identify and address problems more quickly with the help of the analytics feature and Im looking forward to seeing additional improvements in the future. Ease of Use: 9/10 Cost of Ownership: 8/10
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Buyer, SME Company
Dec 26, 2022
Review 1: Cost of Ownership Ive been using ServiceMaxs Field Service Management suite for some time now and can confidently say that the cost of ownership for these products is too high for what Ive been able to do with them. While I understand that this technology is more widely used in diffferent parts of the industry, I dont think Im getting enough bang for my buck. It seems like I always have to be buying more licenses or upgrading to newer products, and its costing me a lot of money! Id say that the cost just isnt worth it for me, I dont think, and I give it a 2/5 stars.
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Buyer, UK Company
Dec 22, 2022
Review 4: Cost of Ownership When I first started using ServiceMaxs Field Service Management suite, I was excited about the prospect of using the latest technology at a reasonable price. However, Ive quickly found that the cost of ownership is way too high for what Im getting out of the product. Id strongly suggest that if youre looking for a truly cost-effective way to take advantage of service and maintenance technology, you should look elsewhere. Id give this one a 2/5 stars.
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Buyer, North America SME Company
Dec 19, 2022
Review #5 I recently purchased ServiceMaxs Field Service Management offerings after hearing good things about it and Im very pleased with the product. The service is fairly straightforward to use and yet, powerful enough to help me make data-driven decisions about field service operations. Im very happy with how much I get for the low price I paid- it was a great deal! The customer service, however, could be improved. Most of my questions were answered but some went unanswered or the response took a bit too long to arrive. Ease of Use: 9/10 Cost of Ownership: 10/10
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Buyer, SME Company
Dec 15, 2022
Review 2: Overall Innovation I was really excited to try out ServiceMaxs Field Service Management suite initially, because it felt like such a promising combination of next-era technology and innovation that would make my work life much easier. However, in practice Ive found that things arent quite what they promised to be. The features and functionality seem a bit dated, and I dont feel like Im using cutting-edge innovation as promised. Id give it a 3/5 stars.
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Buyer, Mid Market Company
Dec 13, 2022
I have been using ServiceMaxs Field Service Management offerings for the past three months and Im totally impressed with the product vision, features and ease of use. I was particularly pleased that the product integrates with various different devices, allowing me to manage and track my mobile workforce in real time with ease. As a business owner, I also appreciate that the product is reliable, mature and offers an excellent customer service. The cost of ownership is also low and offers great value for money. Finally, I also believe that ServiceMax is on the forefront of innovation when it comes to future-proofing my investments.
Users Sentiment Rating: 3 / 5
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Buyer, North America Mid Market Company
Dec 11, 2022
I had an opportunity to work with ServiceMaxs Field Service Management offerings, and my overall experience with ease of use was just “OKâ€. Navigation was a bit wonky, as a lot of features were complicated to find and understand. For example, when I was trying to find the analytics module, I had to search the system multiple times until I found the right page. Data entry was also extremely time-consuming - the interface was a bit dated and unresponsive, which took a lot of time to fill out forms. I felt that ServiceMax could have made a better effort to modernize the user experience, because this kind of outdated platform does not bode well for futuristic use cases. Support for Futuristic Use Cases: 2/5
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Buyer, Europe Company
Dec 05, 2022
I recently bought a subscription for ServiceMaxs Field Service Management offering, and I am quite satisfied with it. It has already made an impact on my teams workflow, and Im confident that it has a lot more in store for us. First of all, I must say that I appreciate the dedication ServiceMax puts on innovation. They clearly understand the needs of their customers and make sure to bring the most up-to-date solutions to the market. In addition, all of their features are user-friendly and intuitive, making the product much easier to use. I was also pleased by the emphasis ServiceMax puts on futuristic use cases. We have the certain knowledge that we have a product that is not going to become obsolete or antiquated. We trust that ServiceMax will always use the latest technologies available, allowing us to maintain a competitive edge. Finally, I must add that the product utilizes next-generation technology to a great degree. This feature helps us to create a custom-tailored experience that meets our business needs. All tools are thoughtfully constructed and implemented with a level of excellence. At the end of the day, ServiceMaxs Field Service Management offering is an excellent solution. Im giving it a solid 8/10 for supporting futuristic use cases and a 9/10 for overall innovation and use of next-generation technology.
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Buyer, Asia Pacific Mid Market Company
Dec 03, 2022
I recently purchased ServiceMaxs Field Service Management offering, to help me and my team increase efficiency. I must say, I am extremely impressed and overall satisfied with the product. First and foremost, Im pleased with how the product already includes support for futuristic use cases. This means that we dont have to worry about being left behind, or at risk of becoming obsolete, as the field of service management evolves. We can rest assured that ServiceMaxs Field Service Management offering provides the latest and greatest technologies, which gives us a competitive edge. Each use case has been thought out and implemented in high quality. Also, I was happy with the overall innovation that ServiceMax offers. It has a high emphasis on quality, which I appreciate. Not only is their technology user-friendly and intuitive, but all of their features have also been extremely well thought out. They strive to create the best and most up-to-date solutions, and they do an excellent job. I would also add that ServiceMaxs use of next-generation technology was something that I was very energized about. They use the latest technologies that are available, which put our team at a significant advantage. Plus, theres a great deal of customization available, that helps to make the product more tailored to our specific needs. Overall, Im confident that my team is in good hands with ServiceMaxs Field Service Management offering. Id definitely rate it 9/10 for supporting futuristic use cases and a 10/10 for overall innovation and use of next generation technology.
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Buyer, North America Mid Market Company
Dec 01, 2022
Just recently I made a purchase of ServiceMaxs Field Service Management offering, and I am so pleased with the product capability. It has exceeded my expectations, and I am confident the product will take my team to the next level of efficiency. The feature that really impressed me was its emphasis on next-generation technology and overall innovation. Right off the bat I could tell that the product was developed with an intense dedication to quality. All of their features had a clear sense of purpose and understanding of the goals of their customers. Plus, the software is customizable, which helps to make it easier for our team to make it fit our needs. Im also happy to report that the product provides support for future-facing use cases. This is a huge advantage to me and my team, as it allows us to stay ahead of the curve on service management. We dont have to worry about tech becoming obsolete or having outdated strategies. We can know that ServiceMax will always be providing us the top level of service management. To conclude, ServiceMaxs Field Service Management offering is going to be a great asset to my team. Im rating it 9/10 for futuristic use cases support and a 10/10 for overall innovation and use of next-generation technology.
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Buyer, North America Mid Market Company
Dec 01, 2022
Interoperability and Integration Review: ServiceMaxs Field Service Management offerings have allowed my business to remain competitive with modern technology by providing seamless integrations with our existing systems, bringing everything together in one place. We have been able to do all sorts of things, from scheduling and track ticketing, to mapping and asset tracking. By integrating all the various pieces, ServiceMax makes our operations run smoother and more efficiently, which saves us both time and money. Im especially impressed by the API Builder, which allowed us to create custom integrations with our own applications and quickly get our team up and running. I give this a 5 star rating.
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Buyer, North America SME Company
Nov 28, 2022
ServiceMax has certainly revolutionized my field service management. I have been able to take on more tasks in less time now that I have the intuitive UI to guide me along the process. The ease of use rates high for me, with a rating of 8 out of 10. As for the overall innovation, I must give it a 9. It has a wide range of functionalities and allows for real-time coordination of tasks. The reporting and analytics tools have been particularly useful for me, as I can quickly review the results of the day and take action from there. My only wish is that the learning curve was a bit more user-friendly. All in all, Im really glad that I switched to ServiceMax. It has saved me a lot of time and energy, and I dont think Id go back to other services.
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Buyer, SME Company
Nov 28, 2022
Review 2 I recently started using ServiceMaxs field service management offerings and I am quite satisfied. The first thing I noticed was how easy it was to set up and deploy their services. And after that, their customer service was top notch. The staff assisted me proactively and answered all my queries quickly. They were also very patient in running through all the options on the ServiceMax platform. Speaking of features, the platform is quite comprehensive and offers features like service automation and real-time alerting. Ive been able to enhance my operations significantly with these features. Whats more, they have great support options such as ServiceMax Go, which allows me to quickly monitor the efficiency of my technicians. In terms of value for money, I must say that the plans are quite reasonable and everyone could find something to fit their needs. And the options for customization are also great, so I could create the right plan tailored to my small business. All in all, I am quite pleased with my experience with ServiceMax and I would rate them 4.5 out of 5 stars. Its a great product and offers really good value for money.
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Buyer, North America SME Company
Nov 25, 2022
Ease of Use Review: ServiceMaxs Field Service Management offerings are relatively easy to use and I must admit that the customer app is pretty cool. All the features are simple to understand and use and since the introduction of the ‘Smart Assistant, our teams have been able to quickly create jobs and requests, assign tasks to technicians and check customer records in a few clicks. The features are also very intuitive with a drag and drop feature that is extremely easy to use. For its ease of use, I give this a 4.5 star rating.
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Buyer, North America Mid Market Company
Nov 22, 2022
Supporting Futuristic Use Cases Review: ServiceMaxs Field Service Management offerings helped our business to stay at the forefront of modern technology by offering very advanced and futuristic use cases. We have taken advantage of their virtual reality service which has allowed our technicians to have a ‘virtual presence when attending to customer sites, enabling them to deliver a hands-on approach to service. Additionally, their artificial intelligence capabilities have helped us offer proactive maintenance, predict outcomes and gather better insights from our data. For such advanced features, I give this a 4.5 star rating.
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Buyer, North America Mid Market Company
Nov 20, 2022
Review #3 I recently had the chance to try out ServiceMaxs Field Service Management offerings and Ive been enjoying my experience with it. Its definitely an affordable service and I havent had any problems at all with setting up or using it. That said, I do wish the customer service was more responsive - I had a few questions that went unanswered for a while which was a bit frustrating. That aside, the product has been great so far. The insights it provides into field service operations has been invaluable and Ive been able to make several improvements as a result. All in all, its a great product. Ease of Use: 8/10 Cost of Ownership: 8/10
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Buyer, Software, SME
May 07, 2020
“Mobile Compatible”
The software is mobile compatible, and we are using it at any time and also from any location. Our employees are using it efficiently, and even task completion takes far less time.
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Buyer, Technology Consultant
May 07, 2020
“A Perfect Field Management Software”
We are into the particular field service management industry. This is one of the ideal software that helps us in managing many of our business operations and executing elementary functions.
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Buyer, Healthcare, SME
May 07, 2020
“Best Decision Making Application”
Since we have started using the ServiceMax application, the decision-making process has been speed-up. The data presented and used in the app is quite accurate and helps us represent the reports effectively and accurately.
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Buyer, Automotive, Enterprise
May 07, 2020
“User-Friendly Interface”
We found the interface quite user-friendly. Our employees learnt quickly to use the software. An average pricing software.
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