Salesforce Social Studio Reviews & Product Details

Social Studio controls social connections through sales and services, marketing, social listening, social publishing, engagement, and customer service. Deploying a single platform for all social media engagements will help in securely managing access and roles with the user and team workspaces. Its Intelligent reporting feature offers a real-time snapshot on content, channel, and creative performance. It helps in improving campaigns with a central view of all social marketing activities. It also provides a Marketing Command Center which is a multichannel hub with customizable displays, provides live, real-time details about what’s happening across the digital marketing strategy.

USP : Salesforce facilitates its products using Social Studio in the social media analytics market. Salesforce Social Studio provides an easy-to-use application in order to manage social media marketing using numerous social channels. It integrates with the Customer Success Platform of the company and empowers organizations to listen to the conversations of their customers using the social listening tool. The Studio also helps users to gain important insights across all the marketing, service, and sales campaigns with reporting linked to social accounts from the office or on their mobile app. It also helps in monitoring audience discussions by using machine-learning sentiment analysis and image recognition to extract meaningful insights.

BUYERS
VENDORS
EXPERTS
3.9
ANALYSTS
 

SALESFORCECOM INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
3.80
4.10
3.65
Product Features and Functionality
3.65
4.65
3.85
Product Differentiation and Impact on Customer Value
3.80
4.00
3.45
Product Branding
4.55
3.70
5.00
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

SALESFORCECOM INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    8 Participants

  • Niche Quadrant

    All-Asia-Pacific

    23 Participants

  • Niche Quadrant

    All-Europe

    23 Participants

STRENGTHS
  • Product Maturity / Solutions Offered
    Any other professional service
  • Product Maturity / Channel for Delivery of Support Services
    Remote Support
  • Product Maturity / Applications Catered
    Brand Management
  • Product Maturity / Applications Catered
    Customer behavioral analysis
  • Product Maturity / Applications Catered
    Customer segmentaion and targeting
  • Product Maturity / services
    Customer Support
  • Product Maturity / Deployment Model
    Hosted / On-Cloud
  • Product Maturity / Deployment Model
    Hybrid
  • Product Maturity / Pre Sales Support
    Others - Pre-sales Support Activities
  • Product Maturity / services
    Other - Support Services
  • Product Maturity / Pre Sales Support
    Product Demos
  • Product Maturity / Applications Catered
    Risk Management and Fraud Detection
  • Product Maturity / services
    Sales Support
  • Product Maturity / Pre Sales Support
    Software Requirement Specification (SRS)
  • Product Maturity / services
    Technical Support
  • Product Maturity / Industry Verticals
    BFSI
  • Product Maturity
    Breadth and Depth of Product Offerings
  • Product Maturity / Analysis Type
    Descriptive Analytics
  • Product Maturity / Channel of Delivery
    Directly
  • Product Maturity / Industry Verticals
    Energy and Utilities
WEAKNESSES

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TOP FEATURES
  • Product Features and Functionality
    Applications Catered
  • Product Features and Functionality
    Analysis Type
  • Industry Verticals
    Retail and eCommerce
  • services
    Sales Support
  • services
    Customer Support
  • Applications Catered
    Risk Management and Fraud Detection
  • Industry Verticals
    Energy and Utilities
  • Industry Verticals
    Manufacturing
  • Industry Verticals
    Transportation and Logistics
  • services
    Technical Support

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SALESFORCECOM INC Presence in Social Media Analytics Software

Questions & Answers

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