INBENTA InbentaBot in AI in Fintech Solutions

The InbentaBot is a service agent that assists with password resets, transactions, and customer searches. It is made up of semantic search, AI-fueled NLP, and meaning text theory. Moreover, InbentaBot comprises features, such as InbentaBot with Avatar, InbentaBot with hybrid chat, and InbentaBot with a virtual assistant, to help customers deal with search results.

USP : Inbenta offers various AI-enabled solutions to the BFSI sector that include eCommerce search, InbetaBot, support ticketing, and enterprise search. These solutions also leverage AI capabilities such as NLP, sentiment analysis, and instant answers to better understand customer behavior and provide more personalized services.

BUYERS
VENDORS
EXPERTS
3.0
ANALYSTS
 

INBENTA InbentaBot detailed analysis

Product Maturity
Company Maturity
Use Case Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Features and Functionality
3.70
3.15
2.75
Product Quality and Reliability
2.60
0
2.85
Deployment
2.75
5.00
2.35
Services
3.90
2.90
3.35
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

INBENTA InbentaBot has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

    35 Participants

  • Niche Quadrant

    All-Asia-Pacific

    32 Participants

  • Niche Quadrant

    All-Latin America

    27 Participants

REGIONS
North America Latin America Asia-Pacific Europe
STRENGTHS
  • Product Maturity / Customer Behavioral Analytics / Chatbot /...
    Better Bot Services
    Powered by AI-fueled semantic search technology, which will give customers an engaging face-to-face connection that feels very human, with great outcomes, be it content and product searches, reservation bookings, cart checkouts, etc. Show More
  • Product Maturity / Business Analytics and Reporting / Busine...
    Strong Reporting tool
    With our powerful analytics and reporting tools, you can identify gaps in your content and get indepth insights for continuos improvement Show More
  • Product Maturity
    Better Integration Feature
    Works excellently with Endeca, Facebook Messenger, Salesforce Desk and Service Cloud, Skype, Zendesk and more. Show More
  • Product Maturity / Core Features / Accessible analytics
    Integrated Software Tools
    InbentaBot comprises tools, such as support ticketing with ticket management, support ticketing with email management, support ticketing with live chat, Support ticketing with sentiment analysis, Support ticketing with social media ticketing, Support ticketing with canned responses, and Support ticketing with auto responses. Show More
  • Product Maturity / Customer Behavioral Analytics / Debt Coll...
    Enhanced Fintech Offerings
    InbentaBot offers features, such as enterprise search with autocomplete, enterprise search with dynamic FAQs, enterprise search with semantic search, enterprise search with instant answers, and eCommerce with long-tail SEO. Show More
  • Product Maturity / Support Services
    Customer Support
  • Product Maturity / Support Services
    Sales Support
  • Product Maturity / Support Services
    Technical Support
  • Product Maturity / Pre-Sales Support Activity
    Proof of Concept
  • Product Maturity / Business Analytics and Reporting
    Business Finance & Expense Reporting
  • Company Maturity / Partner Ecosystem
    Consultants
  • Company Maturity / Partner Ecosystem
    Distributors
  • Company Maturity / Partner Ecosystem
    System Integrators
  • Company Maturity / Partner Ecosystem
    Value Added Resellers (VAR)
  • Product Maturity / Customer Behavioral Analytics
    Chatbot / Personal Finance
  • Product Maturity / Core Features
    Accessible analytics
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
  • Company Maturity / Geographic Footprint
    Direct Presence - Latin America
  • Company Maturity / Geographic Footprint
    Direct Presence - North America
WEAKNESSES
  • Product Maturity / Core Features / Cross-platform functional...
    Lack of Customization
    Unable to create aliases/keyword matches, have to rely on their linguistic team to do it. Also, it''s not intuitive that the auto-complete search and the full search use different algorithms and will present different results in some cases. Show More
  • Product Maturity / Mode / Cloud
    Weak HTML editor
    The HTML editor could be improved. It''s basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns. Show More
  • Product Maturity
    Scope for improvement
    The auto-filler is not quite as sophisticated as expected
  • Company Maturity / Partner Ecosystem
    Managed Service Providers
  • Company Maturity / Partner Ecosystem
    OEMs
  • Company Maturity / Geographic Footprint
    Direct Presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Indirect Presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Sales Office - Middle East and Africa
  • Product Maturity / Pre-Sales Support Activity
    Dedicated Account Manager (DAM)
  • Product Maturity / Customer Behavioral Analytics
    Credit Lending / Scoring
  • Product Maturity / Deployment
    Mode
  • Company Maturity / Financial Sector Features
    Others
  • Product Maturity / Core Features
    Personalization
  • Company Maturity / Financial Strength
    Profitability
  • Company Maturity / % Revenue from Financial Sector Features
    Revenue -Debt Collection
  • Company Maturity / % Revenue from Regions
    Revenue - Latin America
  • Company Maturity / % Revenue from Regions
    Revenue - Middle East and Africa
  • Company Maturity / % Revenue from Financial Sector Features
    Revenue -Others
  • Company Maturity / Financial Sector Features
    Debt Collection
  • Product Maturity / Mode
    On-Premises

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TOP FEATURES
  • Product Features and Functionality
    Customer Behavioral Analytics
  • Product Features and Functionality
    Core Features
  • Product Features and Functionality
    Business Analytics and Reporting
  • Customer Behavioral Analytics / Chatbot
    Personal Finance
  • Core Features
    Accessible analytics
  • Business Analytics and Reporting
    Business Finance & Expense Reporting
  • Customer Behavioral Analytics
    Debt Collection
  • Business Analytics and Reporting
    Fraud Detection
  • Pre-Sales Support Activity
    Proof of Concept
  • Core Features
    Money-Laundering Prevention

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INBENTA InbentaBot Presence in AI in Fintech Solutions

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