INBENTA InbentaBot in AI in Fintech Solutions

The InbentaBot is a service agent that assists with password resets, transactions, and customer searches. It is made up of semantic search, AI-fueled NLP, and meaning text theory. Moreover, InbentaBot comprises features, such as InbentaBot with Avatar, InbentaBot with hybrid chat, and InbentaBot with a virtual assistant, to help customers deal with search results.

USP : Inbenta offers various AI-enabled solutions to the BFSI sector that include eCommerce search, InbetaBot, support ticketing, and enterprise search. These solutions also leverage AI capabilities such as NLP, sentiment analysis, and instant answers to better understand customer behavior and provide more personalized services.

BUYERS
VENDORS
EXPERTS
3.0
ANALYSTS
 

INBENTA InbentaBot detailed analysis

Product Maturity
Company Maturity
Use Case Maturity
Most IMPORTANT
0.0
0.0
0.0
Product Features and Functionality
3.70
3.15
2.75
Product Quality and Reliability
2.60
0
2.85
Deployment
2.75
5.00
2.35
Services
3.90
2.90
3.35
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

INBENTA InbentaBot has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Europe

    35 Participants

  • Niche Quadrant

    All-Asia-Pacific

    32 Participants

  • Niche Quadrant

    All-Latin America

    27 Participants

REGIONS
North America Latin America Asia-Pacific Europe
STRENGTHS
  • Product Maturity / Business Analytics and Reporting / Busine...
    Strong Reporting tool
    With our powerful analytics and reporting tools, you can identify gaps in your content and get indepth insights for continuos improvement Show More
  • Product Maturity
    Better Integration Feature
    Works excellently with Endeca, Facebook Messenger, Salesforce Desk and Service Cloud, Skype, Zendesk and more. Show More
  • Product Maturity / Support Services
    Customer Support
  • Product Maturity / Support Services
    Sales Support
  • Product Maturity / Support Services
    Technical Support
  • Product Maturity / Pre-Sales Support Activity
    Proof of Concept
  • Product Maturity / Business Analytics and Reporting
    Business Finance & Expense Reporting
  • Product Maturity / Customer Behavioral Analytics
    Chatbot / Personal Finance
  • Product Maturity / Core Features
    Accessible analytics
  • Product Maturity / Customer Behavioral Analytics
    Asset and Portfolio Management
  • Product Maturity / Business Analytics and Reporting
    Fraud Detection
  • Product Maturity / Core Features
    Money-Laundering Prevention
  • Product Maturity / Business Analytics and Reporting
    Predictive Analytics
  • Product Maturity
    Services
  • Product Maturity / Core Features
    Simplified user experience
  • Product Maturity
    Product Features and Functionality
  • Product Maturity / Pre-Sales Support Activity
    Product Demos
  • Product Maturity
    Deployment
  • Product Maturity / Customer Behavioral Analytics
    Debt Collection
  • Product Maturity / Medium of Delivery of Support Services
    On-Site Support
WEAKNESSES
  • Product Maturity / Core Features / Cross-platform functional...
    Lack of Customization
    Unable to create aliases/keyword matches, have to rely on their linguistic team to do it. Also, it''s not intuitive that the auto-complete search and the full search use different algorithms and will present different results in some cases. Show More
  • Product Maturity / Mode / Cloud
    Weak HTML editor
    The HTML editor could be improved. It''s basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns. Show More
  • Product Maturity
    Scope for improvement
    The auto-filler is not quite as sophisticated as expected
  • Product Maturity / Pre-Sales Support Activity
    Dedicated Account Manager (DAM)
  • Product Maturity / Customer Behavioral Analytics
    Credit Lending / Scoring
  • Product Maturity / Deployment
    Mode
  • Product Maturity / Core Features
    Personalization
  • Product Maturity / Mode
    On-Premises
  • Product Maturity / Mode
    Cloud
  • Product Maturity / Customer Behavioral Analytics
    Insurance Management
  • Product Maturity / Business Analytics and Reporting
    Market Research / Sentiment Analysis
  • Product Maturity / Product Quality and Reliability
    No. of Innovations
  • Product Maturity / Product Quality and Reliability
    R&D Spend
  • Product Maturity / Business Analytics and Reporting
    Regulatory compliance
  • Product Maturity
    Product Quality and Reliability
  • Product Maturity / Customer Behavioral Analytics
    Automated Customer Support
  • Product Maturity / Customer Behavioral Analytics
    Billing
  • Product Maturity / Product Enhancement Development
    New Product Launches
  • Product Maturity / Product Enhancement Development
    Product Upgradation
  • Product Maturity / Core Features
    Cross-platform functionality
See More

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TOP FEATURES
  • Product Features and Functionality
    Core Features
  • Product Features and Functionality
    Business Analytics and Reporting
  • Product Features and Functionality
    Customer Behavioral Analytics
  • Business Analytics and Reporting
    Business Finance & Expense Reporting
  • Core Features
    Accessible analytics
  • Customer Behavioral Analytics / Chatbot
    Personal Finance
  • Customer Behavioral Analytics
    Debt Collection
  • Business Analytics and Reporting
    Fraud Detection
  • Core Features
    Simplified user experience
  • Support Services
    Technical Support

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INBENTA InbentaBot Presence in AI in Fintech Solutions

Questions & Answers

TOP REVIEWS

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Internal Analyst,MnM
Internal Analyst, MnM
#7 in AI in Fintech Solutions

“Conversational Bots"

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Inbenta specializes in conversational chatbots, virtual assistants, e-commerce search, support ticketing, hybrid chat, and knowledge management.

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Marie Stelle

Engagement Partner - 360Quadrants.com