360 Score: 4.33
For Vendors

SALESFORCE in CRM Software

  • California, USA
  • 1999
  • $10BN to $50BN
Sectors
BFSI, Education, Healthcare, Manufacturing, Media and Entertainment, Travel and Hospitality, Oil and Gas, Retail, Transportation and Logistics, IT and Telecom
Regions
Europe, Middle East and Africa, Asia-Pacific, Latin America, North America
Company Overview
The new lightning CRM Platform gives the fastest, most complete way to put customers at the center of everything an organisation does.

Features:
  • Account and Contact Management: Provides a complete view of customers, including activity record, key contacts, customer relations, and internal account conversations. Provide insights from social media websites.
  • Opportunity Management: Get a comprehensive view of group's deals with Opportunity Management. Stay connected to the people and information needed to close every sale.
  • Lead Management: Track leads from click to close, while continually optimising campaigns across every channel. Make smarter decisions about where to invest marketing dollars.
  • Sales Data: Get the right sales data at the right time with Data.com. Increase sales and marketing productivity with the latest, most accurate data.
  • Reports and Dashboards: Dig deeper with detailed reports that anyone can create. And access reports and dashboards from anywhere.
  • Sales Forecasting: Get a real-time view into team’s forecasts. Use in-line editing, override visibility, multicurrency support, and more to stay on top of
USP

Salesforce CRM is considered to be the most recognised CRM software which covers all the business requirements from sales to marketing. It can move deals faster by tracking customer information and interactions in one place. Make more insightful decisions — faster, and from anywhere — with the most up-to-date information. Drive customer engagement by automating and personalising  email marketing at scale. Deliver exceptional social experiences by connecting them to marketing, sales, and service. 24/7 customer support team to help all users from Small business to Enterprise.

SALESFORCE Popular Comparisons
Evaluated against 128 key buying criteria
Strengths
  • Cloud
  • Consulting
  • Live Support Chat
  • Maintenance & Troubleshoot
  • System Integration
  • Calls and Voice
  • CRM Integration
  • Data ImpEx Tools
  • Email Tracking/Automation
  • Mobile User Support
  • Partner Applications
  • Social Collaboration Features
  • Social Network Integration
  • Task Management
  • Contact Management
  • Contract Management
  • Forecastig & Tracking
  • Opportunity Management
  • Product & Pricing Management
  • Quote Management
Weaknesses
  • No Weaknesses
No Reviews
Questions And Answers
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#1 Deployment / Cloud
#2 Sales Automation / Forecastig & Tracking
#3 Marketing Automation / User tracking capabilities
#4 Sales Automation / Track Customer Feedback
#5 Sales Automation / Product & Pricing Management

SALESFORCE QUADRANTS

SALESFORCE has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant

    All-Asia-Pacific

  • Niche Quadrant

    All-Europe