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Nuance
Online
Massachusetts, US
1992
$1BN to $5BN
Enterprise
77 Likes
78 Buyers are Negotiating "Group Buyer Deal"

Nuance USP

The company has a small business division that is only dedicated to offering Customer Self-Service Software solutions and services to the government agencies and military sector. The company has the distinction of maintaining world's largest voice data library. It uses advanced algorithms and analytics to change the way people interact with technology and information. In the CRM and CSS software markets, Nuance provides its distinct offerings, such as virtual assistants, IVR, Omni-channel solutions, web self-service solutions, and mobile self-service solutions through TouchCommerce, which it acquired in August 2016. nuance communications, inc. Request Nuance Pricing to get more information.

Summary

Nuance Communications is a leading provider of speech recognition solutions and language understanding. It operates through various business divisions, such as healthcare, mobile & consumer, enterprise, and imaging. The company offers automated speech recognition solutions to its customers, which focus on automatic speech recognition, NLU, information & dialog management, text-to-speech, optical character recognition, and biometric speaker authentication. It provides integrated solutions and services to various sectors, such as healthcare, automotive, BFSI, construction, education, utilities, journalism, retail, telco/service providers, and travel & transportation.

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Strengths
  • +7
    Delivery - Direct
  • +13
    Hosted / On-Cloud
  • +12
    On-Premise
  • +9
    Consulting Services
  • +7
    Education & Training
  • +6
    Integration & Deployment
  • +10
    Managed Services
  • +8
    Support & Maintenance
  • +13
    On-Site Support
  • +14
    Remote Support
  • +14
    Full Time Equivalent
  • +5
    Subscription / Licensing
  • +8
    Delivery - Through Partners / Third-Party Vendors
  • +14
    Intelligent Virtual Assistants
  • +7
    Interactive Voice Response & Interactive Text Response
  • +13
    Mobile Self-Service
  • +5
    Social Media and Community Self-Service
  • +12
    Web Self-Service
  • +12
    APIs for developing Self-Service Apps
  • +13
    Co-browsing
Weaknesses
  • -8
    Frequency of Support Service - Annually
  • -5
    Product/Solution Offered
  • -7
    Customer Feedback
  • -6
    Level of Support Services
  • -11
    Other Services
  • -6
    Per User / Device Basis
  • -8
    Customer Self-Service Security
  • -6
    E-mail Management
  • -9
    Semantic Search
  • -10
    Other Software Offered
  • -13
    Automated Ticketing
  • -14
    Helpdesk Automation
  • -11
    Knowledgebases
  • -5
    Predictive Self-Service
  • -5
    Widgets
  • -6
    Other features offered
  • -11
    Other End-user(s)
  • -5
    Frequency of Support Service - Monthly
  • -6
    Frequency of Support Service - Quarterly
  • -7
    Frequency of Support Services- Bi-Annually
78 buyers negotiating “Group Buying Deal”
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