NUANCE Customer Self-Service Software

Nuance Communications is a leading provider of speech recognition solutions and language understanding. It operates through various business divisions, such as healthcare, mobile & consumer, enterprise, and imaging. The company offers automated speech recognition solutions to its customers, which focus on automatic speech recognition, NLU, information & dialog management, text-to-speech, optical character recognition, and biometric speaker authentication. It provides integrated solutions and services to various sectors, such as healthcare, automotive, BFSI, construction, education, utilities, journalism, retail, telco/service providers, and travel & transportation.

USP : The company has a small business division that is only dedicated to offering Customer Self-Service Software solutions and services to the government agencies and military sector. The company has the distinction of maintaining world's largest voice data library. It uses advanced algorithms and analytics to change the way people interact with technology and information. In the CRM and CSS software markets, Nuance provides its distinct offerings, such as virtual assistants, IVR, Omni-channel solutions, web self-service solutions, and mobile self-service solutions through TouchCommerce, which it acquired in August 2016. nuance communications, inc.

BUYERS
VENDORS
EXPERTS
3.5
ANALYSTS
 

NUANCE COMMUNICATIONS INC detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Support Services
2.35
4.05
1.90
Product Features and Functionality
3.10
4.65
3.10
Delivery
4.30
4.30
3.90
Breadth and Depth of Product Offerings
3.65
4.25
3.85
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

NUANCE COMMUNICATIONS INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

    13 Participants

  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-Europe

    20 Participants

STRENGTHS
  • Product Maturity / Delivery
    Delivery - Direct
  • Product Maturity / Deployment Mode
    Hosted / On-Cloud
  • Product Maturity / Deployment Mode
    On-Premise
  • Product Maturity / Services Offered
    Consulting Services
  • Product Maturity / Services Offered
    Education & Training
  • Product Maturity / Services Offered
    Integration & Deployment
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Support & Maintenance
  • Product Maturity / Preferred support services delivery
    On-Site Support
  • Product Maturity / Preferred support services delivery
    Remote Support
  • Product Maturity / Preffered Delivery
    Full Time Equivalent
  • Product Maturity / Preffered Delivery
    Subscription / Licensing
  • Product Maturity / Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Software Offered
    Intelligent Virtual Assistants
  • Product Maturity / Software Offered
    Interactive Voice Response & Interactive Text Response
  • Product Maturity / Software Offered
    Mobile Self-Service
  • Product Maturity / Software Offered
    Social Media and Community Self-Service
  • Product Maturity / Software Offered
    Web Self-Service
  • Product Maturity / Features Offered
    APIs for developing Self-Service Apps
  • Product Maturity / Features Offered
    Co-browsing
WEAKNESSES
  • Product Maturity / Support Services
    Customer Feedback
  • Product Maturity / Support Services
    Level of Support Services
  • Product Maturity / Services Offered
    Other Services
  • Product Maturity / Preffered Delivery
    Per User / Device Basis
  • Product Maturity / Software Offered
    Customer Self-Service Security
  • Product Maturity / Software Offered
    E-mail Management
  • Product Maturity / Software Offered
    Semantic Search
  • Product Maturity / Software Offered
    Other Software Offered
  • Product Maturity / Features Offered
    Automated Ticketing
  • Product Maturity / Features Offered
    Helpdesk Automation
  • Product Maturity / Features Offered
    Knowledgebases
  • Product Maturity / Features Offered
    Predictive Self-Service
  • Product Maturity / Features Offered
    Widgets
  • Product Maturity / Features Offered
    Other features offered
  • Product Maturity / End-users catered
    Other End-user(s)
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Bi-Annually
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Monthly
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Quarterly
  • Product Maturity / Breadth and Depth of Product Offerings
    Product/Solution Offered
  • Product Maturity / Frequency of Support Service
    Frequency of Support Service - Annually
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TOP FEATURES
  • Product Features and Functionality
    Features Offered
  • Preferred support services delivery
    Remote Support
  • Services Offered
    Education & Training
  • Pre Sales Support
    Dedicated Account Manager (DAM)
  • Features Offered
    Social Forums
  • Software Offered
    Mobile Self-Service
  • Delivery
    Delivery - Direct
  • Deployment Mode
    On-Premise
  • Features Offered
    FAQ Web Pages
  • Features Offered
    Community Platforms

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Marie Stelle

Engagement Partner - 360Quadrants.com