360 Score: 3.45
For Vendors
NUANCE COMMUNICATIONS INC
  • Massachusetts, US
  • 1992
  • $1BN to $5BN

NUANCE Customer Self-Service Software

NUANCE COMMUNICATIONS INC Overview

Nuance Communications is a leading provider of speech recognition solutions and language understanding. It operates through various business divisions, such as healthcare, mobile & consumer, enterprise, and imaging. The company offers automated speech recognition solutions to its customers, which focus on automatic speech recognition, NLU, information & dialog management, text-to-speech, optical character recognition, and biometric speaker authentication. It provides integrated solutions and services to various sectors, such as healthcare, automotive, BFSI, construction, education, utilities, journalism, retail, telco/service providers, and travel & transportation.

NUANCE COMMUNICATIONS INC USP

The company has a small business division that is only dedicated to offering Customer Self-Service Software solutions and services to the government agencies and military sector. The company has the distinction of maintaining world's largest voice data library. It uses advanced algorithms and analytics to change the way people interact with technology and information. In the CRM and CSS software markets, Nuance provides its distinct offerings, such as virtual assistants, IVR, Omni-channel solutions, web self-service solutions, and mobile self-service solutions through TouchCommerce, which it acquired in August 2016. nuance communications, inc.

Popular Comparisons

Evaluated against 171 key buying criteria
Strengths
  • Delivery - Direct
  • Hosted / On-Cloud
  • On-Premise
  • Consulting Services
  • Education & Training
  • Integration & Deployment
  • Managed Services
  • Support & Maintenance
  • On-Site Support
  • Remote Support
  • Full Time Equivalent
  • Subscription / Licensing
  • Delivery - Through Partners / Third-Party Vendors
  • Intelligent Virtual Assistants
  • Interactive Voice Response & Interactive Text Response
  • Mobile Self-Service
  • Social Media and Community Self-Service
  • Web Self-Service
  • APIs for developing Self-Service Apps
  • Co-browsing
Weaknesses
  • Customer Feedback
  • Level of Support Services
  • Other Services
  • Per User / Device Basis
  • Customer Self-Service Security
  • E-mail Management
  • Semantic Search
  • Other Software Offered
  • Automated Ticketing
  • Helpdesk Automation
  • Knowledgebases
  • Predictive Self-Service
  • Widgets
  • Other features offered
  • Other End-user(s)
  • Frequency of Support Service - Monthly
  • Frequency of Support Service - Quarterly
  • Frequency of Support Services- Bi-Annually
  • Product/Solution Offered
  • Frequency of Support Service - Annually
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Top NUANCE COMMUNICATIONS INC Features

#1 Product Features and Functionality / Features Offered
#2 Services Offered / Integration & Deployment
#3 Software Offered / Web Self-Service
#4 Services Offered / Support & Maintenance
#5 Services Offered / Consulting Services

PARTICIPATING QUADRANTS

NUANCE COMMUNICATIONS INC has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Middle East and Africa

  • Niche Quadrant

    All-Asia-Pacific

  • Niche Quadrant

    All-Europe