Updated on: June 14, 2023
Gladly
Claim your ProfileWhat is Gladly?
Gladly is an AI-driven customer service solution. It provides multichannel customer support (web, chat, SMS, and social media) to create personal customer experiences. With its intelligent automation tools, Gladly can learn about customer data, process requests and track tickets more efficiently. Its sentiment analysis and predictive analytics features give customer service teams insights into customer needs, enabling them to focus on higher-value interactions and provide customers with personalized experiences. In addition, Gladly automatically escalates tickets to the appropriate team or representative, saving customer service teams from having to manually transfer customer inquiries.
Gladly Features
- Mobile User Support
- Customization
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards
- Ticket Creation User Experience
- Ticket Response User Experience
- Workflow
- Automated Response
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer/Contact Database
- Customer Portal
- Email to Case
- Live Chat Support
- Social Media Integration
- Voice
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization
- Branding
- Automation
- Artificial Intelligence
- Integrations
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Customization
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox
- Customer Profiles
- Mentions
- Tickets
- Macros
- Social
- Live Chat
- Phone
- Text
- Voice
- Social
- Web Chat
- Mobile SMS
- Surveys
- Reporting
- Visitor Activity
- Help Desk
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment
- Personalization
- Omnichannel
- Contextual Engagement
- Proactive Engagement
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support
Gladly Pricing
Hero
$150.00
- Communicate on all channels, out-of-the-box including voice, email, chat, and social
- Natively built-in voice and IVR
- All the details about a customer is available in a single view
- Match customers with the best service hero with People Match
- See a customers entire conversation history, no matter what channel they come from, in a single view
- Leverage a single knowledge base to publish answers across all channels and languages
- Understand team performance across agents, channels, and conversations with historic and real-time reporting
- Integrations that make it easy to work with the applications your teams already love
Super Hero
$180.00
- All Hero Features +
- Custom reporting with Insight Builder to simplify creating reports and dashboards
- 99.9% uptime to keep your business running
- Increased API capacity to make it easy to work with all your applications and data
- Premium 24x7 Support to get help when you need it
Gladly Alternatives
Gladly Reviews
Buyer, Telecom Infrastructure, SME
5
Apr 29, 2020
Since there is smart channelization of data, the issues are sent to the respective departments only. There is no hassle; hence the productivity is more.
Useful (0)
Buyer, Finance, SME
3
Apr 29, 2020
It offers excellent communication with customers. Since the software is user friendly, most of the customers are not hesitant to approach the help desk.
Useful (0)
