Updated on: June 14, 2023

GrooveHQ

What is GrooveHQ?

GrooveHQ is a help desk software designed to help businesses manage customer conversations, create and resolve support tickets, and customer feedback. GrooveHQ allows users to connect to customers directly through channels like email, phone, social media, and live chat. The platform offers an intuitive dashboard to help businesses monitor conversations quickly and efficiently. GrooveHQ includes powerful automation features such as auto-2nd tier escalation, a built-in knowledge base, and advanced analytics. GrooveHQ is simple to use, integrates with popular solutions such as Slack, Zendesk, Intercom, and Freshdesk, and has an affordable pricing plan.

GrooveHQ Features

Mobile User Support
Customization
User, Role, and Access Management
Integration
Reporting
Dashboards
Ticket Creation User Experience
Ticket Response User Experience
Workflow
Automated Response
SLA Management
Attachments/Screencasts
Ticket Collaboration
Customer/Contact Database
Email to Case
Live Chat Support
Social Media Integration
Voice
Knowledge Base
Searchable Articles
Mobile Optimization
Personalization
Branding
Automation
Artificial Intelligence
Integrations
Notes
Internal Discussion
Assignments and Tasks
Workflows
Templates
Integrations
Tagging System
Trends
Performance Tracking
Email Tracking

GrooveHQ Pricing

Starter

$15.00

1 Mailbox
Knowledge Base
Web widget
Live chat
Assignments, @mentions

Plus

$25.00

5 Mailboxes
Knowledge Base
Web widget
Live chat
Assignments, @mentions
Reports (full history)
API access
25+ integrations

Pro

$40.00

25 Mailboxes
Knowledge Base
Web widget
Live chat
Assignments, @mentions
Reports (full history)
Rules
API access
25+ integrations
Teams
Priority support
Salesforce, Hubspot, Jira Integrations

Enterprise

All Pro features and ...
Unlimited mailboxes
Dedicated Success Manager
SSO/SAML
Enterprise grade security

GrooveHQ Alternatives

Zendesk Support

The first striking proposition is zendesk pricing which is way too less compared to other such tools. Automatic ticket generation is another feature of this tool which catches the attention of many users out there in the market. Integration with third-party applications and open APIs further adds value.

Intercom Help Desk

Intercom’s ability to send and receive customer messages onto a single platform is one of the most useful features. On top of it in the Intercom pricing plan, the whole team can get on the same page and work together towards the company’s goals.

Salesforce Service Cloud Help Desk Software

USP of the helpdesk software is that it gives individual attention to the customers and keeps them satisfied. Also, access from any device has made life easy for the customers as they can easily clarify their queries on the go.

LiveChat

With an existing pool for more than 27,000 customers (including PayPal, Ikea, and Adobe), LiveChat will help you every stage of the customer journey from a single window. Its reporting mechanisms help identify the voids in customer service and workflow. Lastly, the ability to integrate almost every communication channel into the software is very much appreciated.

GrooveHQ Reviews

Buyer, Finance, SME

Apr 29, 2020

With great features inside,grooveHQ has never failed us in the service management of our school. GrooveHQ pricing is economically viable and one needs to know what features they really want before going for the purchase.

Useful (0)

Buyer, Manufacturing, SME