Updated on: June 14, 2023

Vision Helpdesk

What is Vision Helpdesk?

Vision Helpdesk is an innovative cloud-based Help Desk Software with ITIL framework that helps organizations manage their IT support operations more efficiently. It enables them to streamline their service desk operations, improve customer service, and increase employee productivity. It provides powerful ticketing, asset management, SLA management, and reporting tools to easily and cost-effectively manage their service desk operations. It enables organizations to increase customer satisfaction by providing the highest quality service possible. It also provides an intuitive UI and powerful knowledge and self-service portals to support customers and employees.

Vision Helpdesk Features

Mobile User Support
Customization
User, Role, and Access Management
Integration
Reporting
Dashboards
Ticket Creation User Experience
Ticket Response User Experience
Workflow
Automated Response
SLA Management
Attachments/Screencasts
Ticket Collaboration
Customer/Contact Database
Customer Portal
Email to Case
Live Chat Support
Social Media Integration
Voice
Automate Ticket Routing
Ticket Prioritization
Ticket Notifications
Knowledge Base
Knowledge Base/Ticket Integration
Dashboards
Time Tracking
Surveys
Mobile
Self Service
Active Directory
Multi-Channel Access
Knowledge Base
Searchable Articles
Community Forums
Mobile Optimization
Personalization
Branding
Automation
Integrations
Pop-up Chat
Notifications
Targeted Emails
In-App Messaging
Co-Browsing
Customization
Conversation Archiving
Lead Development
Knowledge Base
Team Inbox
Customer Profiles

Vision Helpdesk Pricing

Starter Help Desk - SaaS License

$12.00

Multi Channel Help desk
Ticket Management
Knowledgebase Management
Gamification
Workflow, SLA and Escalation,
Drive
Reporting

Satellite Help Desk - SaaS License

$24.00

All features listed in Pro Help Desk
Manage Multi Company Support

Pro Help Desk - SaaS License

$20.00

All features from Starter Help Desk
Blabby - Staff Collaboration
Task Management
Ticket Billing
Forums

Pro Service Desk - SaaS License

$32.00

Incident Management - PINKVerify Certified
CMDB / Asset Management - PINKVerify Certified
Knowledgebase Management
Contract Management
Financial Management
Product and Service Catalog - PINKVerify Certified
Supplier Management
All Features From Help Desk and Satellite Help Desk

Ent Service Desk - SaaS License

$48.00

All Features from Pro Service Desk
Problem Management - PINKVerify Certified
Change Management - PINKVerify Certified
Release Management - PINKVerify Certified

Live Chat Software - SaaS License

$20.00

Multi Company Live Chat
Online Visitor Tracking
Live Chat Automation
Workflow Rules
Widgets
Round Robin Rules
Virtual Agents
Reports
In-Built Help Desk Features

Vision Helpdesk Alternatives

Zendesk Support

The first striking proposition is zendesk pricing which is way too less compared to other such tools. Automatic ticket generation is another feature of this tool which catches the attention of many users out there in the market. Integration with third-party applications and open APIs further adds value.

Intercom Help Desk

Intercom’s ability to send and receive customer messages onto a single platform is one of the most useful features. On top of it in the Intercom pricing plan, the whole team can get on the same page and work together towards the company’s goals.

Salesforce Service Cloud Help Desk Software

USP of the helpdesk software is that it gives individual attention to the customers and keeps them satisfied. Also, access from any device has made life easy for the customers as they can easily clarify their queries on the go.

LiveChat

With an existing pool for more than 27,000 customers (including PayPal, Ikea, and Adobe), LiveChat will help you every stage of the customer journey from a single window. Its reporting mechanisms help identify the voids in customer service and workflow. Lastly, the ability to integrate almost every communication channel into the software is very much appreciated.

Vision Helpdesk Reviews

Buyer, Software, SME

Apr 29, 2020

The Vision Helpdesk Pricing have made it possible even for Non-profit organisation, to cater to their customers in an organised manner.

Useful (0)

James Smith