dotdigital Engagement Cloud

What is dotdigital Engagement Cloud?

dotdigital (formerly known as dotmailer) is a leading global provider of integrated marketing automation software and services. It provides marketers with an easy-to-use platform for designing, delivering, and analyzing the success of campaigns to maximize customer engagement. It also offers real-time reporting and analytics to measure program ROI, and with access to a comprehensive set of marketing APIs, it can power marketing campaigns on any business website, mobile app, or social media channel. dotdigitals platform offers comprehensive lead and customer data integration, as well as marketing automation features, such as lead scoring, dynamic segmentation, and personalization. It also provides powerful marketing analytics and insights to further optimize campaigns and drive customer engagement.

dotdigital Engagement Cloud Features

  • Data Import & Export Tools
  • Integration APIs
  • Breadth of Partner Applications
  • Customization
  • Workflow Capability
  • User, Role, and Access Management
  • Internationalization
  • Sandbox / Test Environments
  • Performance and Reliability
  • Output Document Generation
  • Custom Tracking Domain
  • Multiple Domains
  • Dedicated IP
  • Documentation
  • Sender Reputation Management
  • Tracking & Reporting
  • Enterprise Scalability
  • Performance and Reliability
  • Optimization
  • Integrations - Mobile Marketing
  • Internationalization
  • Building and Personalizing Emails
  • Sending Outbound Emails
  • Manage Email Deliverability
  • Automated Email Responses
  • Landing Pages and Forms
  • Dynamic Content
  • A/B Testing
  • Mobile Optimized
  • Search Tracking and Optimization
  • Marketing Lead Database
  • Data Quality Management
  • Segmentation
  • Lead Scoring and Grading
  • Lead Nurturing
  • Online Behavior Tracking
  • Automated Alerts and Tasks
  • CRM Lead Integration
  • Program Management
  • Event / Webinar Marketing
  • Calendaring
  • Budgeting
  • Social Listening
  • Social Sharing
  • Social Campaigns
  • Social Media Engagement
  • Social Media Advertising
  • Basic Reporting
  • Web Analytics
  • ROI Analytics
  • Revenue Analytics
  • SEO / Keyword Analytics
  • Template Creation
  • Preset Template Availability
  • Custom Unsubscribe
  • Email Segmentation
  • Notifications
  • Webhooks
  • Event Tracking API
  • Mail Send API
  • Spam Filter Testing
  • E-Commerce Integration
  • Email Marketing Integration
  • Domain Integration
  • Application Attribution
  • Campaign Analysis
  • Uninstall Tracking
  • Custom Dashboards
  • Proximity Marketing
  • Push Notifications
  • Bulk SMS
  • Two-Way Text Messaging
  • Email Campaigns
  • Audience Segmentation
  • Coupons and Promotions
  • IP Address
  • Domains
  • Content
  • Policy Compliance
  • Open Rate
  • Campaign Performance
  • Domain Reputation
  • A/B Testing
  • Customer Profiles
  • Behavioral Targeting
  • Contextual Targeting
  • Triggered Emails
  • Triggered Messages
  • Recommendation Engine
  • Personalized Discounts
  • Website Personalization
  • Text and Themes
  • Mobile Responsive
  • Pre-Made
  • Build
  • HTML
  • Analytics
  • Issues
  • Integrations
  • Shareable Link
  • Bulk SMS
  • Text Scheduler
  • Automatic Replies
  • Automatic URL Shortening
  • Personalization
  • Transactional SMS
  • Data Enrichment
  • Expandability
  • Content Marketing
  • Multiple Devices
  • Marketing Metrics
  • Predictive Modeling
  • Recommendation Engine
  • Dynamic Segmentation
  • Journey Optimization
  • Journey Reporting
  • Trends Reporting
  • Dashboards
  • Advanced Data Filtering
  • Integrations
  • Automated Alerts
  • Ease Of Integration
  • API Call Speed
  • Communication Varieties
  • Documentation
  • Community Support
  • Professional Support
  • Reporting
  • Automation
  • White Label
  • Short Codes
  • API Integration
  • Drag and Drop
  • Templates
  • Advanced Customization
  • Mobile Responsive
  • Web Analytics
  • SEO

dotdigital Engagement Cloud Pricing

Accelerate
Contact Us
  • 240,000 emails per year
  • Marketing automation
  • Web Behaviour tracking
  • Abandon Cart
  • Preference management
  • Advanced reporting and analytics
  • Product Recommendations
  • Standard API access
  • 24/5 Tech support
  • Access to customer success team
Amplify
Contact Us
  • 12,000,000 emails per year
  • Omnichannel journey orchestration
  • Marketing automation
  • Web behaviour tracking
  • Contact and lead scoring
  • Social audience retargeting
  • Conversational messaging
  • Abandoned Cart
  • Dynamic segmentation
  • Child accounts
  • Full-suite ecommerce integrations
  • CRM integrations
  • 24/7 tech support
  • Dedicated customer success manager
Enterprise
Contact Us
  • 120,000,000 emails per year
  • 500,000+ contacts
  • A bespoke marketing automation solution
  • Accelerate and Amplify features + more

dotdigital Engagement Cloud Reviews

dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
Jun 12, 2023

'taken into consideration. I recently worked with DotDigital to implement their marketing automation software in our organization. I wanted to make sure that our marketing teams had access to the most advanced, feature-rich solutions available and DotDigital certainly provided that. The first thing that impressed me about their platform was the extent of capabilities and features they offered. Their software was straightforward and intuitive to use, and allowed our team to automate mundane marketing tasks quickly and easily. We were able to quickly create and customize emails, landing pages, and webforms, and target our message to the right audience using their segmentation tools. The reporting capabilities of DotDigital's software made it easy to analyze the results of our campaigns, and the user-friendly dashboard meant that it was easy for our users to stay up to date on our marketing performance. The team also implemented AI-based marketing assistance for us, which allowed us to take our campaigns to the next level. Overall, I am very pleased with our decision to use DotDigital's marketing automation software. They've provided us with all of the features and functionality we need, while also giving us access to future-proof innovations. It makes my job much easier knowing that we have a platform that takes our campaigns to the next level. (Rating: 4/5)'

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dotdigital Engagement Cloud Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Jun 11, 2023

'Review #2 - Dotdigital's Marketing Automation Software (Rating: 4/5) My experience with Dotdigital's Marketing Automation Software has been consistently positive and I'd definitely recommend it to other organizations looking for powerful marketing automation solutions. The software enables companies to target their desired audience with precision while making sure the offers are tailored to meet their needs. Using the software, we have been able to launch automated marketing programs in a few clicks. Additionally, the intuitive drag-and-drop system built for building campaigns makes the job so much easier. The granular level of control when it comes to implementing automation engineering helps us zero-in on individuals that are most likely to convert. The customer service of Dotdigital is definitely top-notch. They've managed to keep up with our ever-changing requirements and still provide us with the best solutions available. However, I feel that the product's vision is a bit outdated. The technology has not kept up with the changing times and thus, there is a gap between the capabilities available in the software and those that we'd like to implement. All things considered, Dotdigital's Marketing Automation Software is a great solution if you want a powerful and highly customizable marketing automation solution.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
Jun 11, 2023

'Review 3: Dotdigital has been our go-to provider for marketing automation and so far their product has been excellent. My team and I have been able to utilize their segmentation and personalization tools to send relevant and targeted messages to our customer base, and we have been really pleased with the results. The cost of ownership is something to consider, given that it may be costly for certain feature sets, but overall we are quite happy with the cost to performance ratio. I definitely recommend Dotdigital for anyone looking for automation capabilities and I rate them 8.5/10 in terms of value for money and cost of ownership.'

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dotdigital Engagement Cloud Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Jun 11, 2023

'Being the Direc­tor of a mul­ti­na­tion­al com­pa­ny, I find it crit­i­cal to have mar­ket­ing auto­ma­tion soft­ware that my team can trust in order to stay on top of the com­pe­ti­tion. After try­ing out Dot­Dig­i­tal, I found that they are the per­fect fit for us. The auto­ma­tion cam­paigns that we have devel­oped using Dot­Dig­i­tal have been very effec­tive. The tem­plates pro­vid­ed are intu­itive and easy to use, and our team mem­bers have been able to imple­ment cam­paigns without any issues. The ver­sa­til­i­ty of mater­i­als allow us to per­son­al­ize our con­tent and reach our tar­get audi­ences with ease. The cost of own­er­ship is also worth men­tion­ing. We were able to find a plan that suit­ed our needs and bud­get, with room to grow for future cam­paigns. We have received notch­es cus­tomer ser­vice from Dot­Dig­i­tal. Whenever we have ran into a snag, the sup­port staff was always there to answer our ques­tions and give us help­ful advice. All in all, I would highly rec­om­mend Dot­Dig­i­tal mar­ket­ing auto­ma­tion soft­ware as a sta­ble solu­tion for auto­mat­ed cam­paigns. I give the cost of own­er­ship and cus­tomer sup­port four and three quar­ters out of five stars.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
Jun 10, 2023

'Dotdigital's Marketing Automation Software Offerings Review - 4 As someone with extensive experience in the area of research and development, I have been using Dotdigital’s offering to automate my campaigns. Facilitating integration among tools and creating custom and complex workflows is something that this automation software does with ease. The user-friendly UI is something that I really appreciate about this tool. All options and features are laid out in an easily navigable manner. This makes getting used to this software a breeze. I’m also satisfied with the analytics that this software provides, allowing me to gain detailed insights into how my campaigns are performing. Again, this feature really helps me to maximize my results. Regarding the price tag, Dotdigital can be a bit costly, but considering the features it offers and its performance, I would say that it offers great value for money. Rating: 4.25/5'

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dotdigital Engagement Cloud Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Jun 09, 2023

'2. Dotdigital's Marketing Automation Software offerings are a great plus in any marketing strategy. It allows you to create automated flows for creating campaigns based on customer behaviors and preferences. It is also really easy to use and the customer service team is always available to help. I have no major complaints about the user-interface, but the navigation takes some getting used to. With the right training and guidance, any of the features can be used efficiently. One of the only drawbacks is the cost - it is a relatively pricey investment for marketing automation software. Rating: 7/10'

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dotdigital Engagement Cloud Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Jun 08, 2023

'Review 5: I recently began using Dotdigital for marketing automation and have found their product to be excellent. Their platform provides us with the functionality we need to quickly launch campaigns and collect data and insights to help us further fine tune our strategies. The cost of ownership for their service may be high for certain features but overall it is worth it to reap the benefits of automation. We are quite happy with the performance and value Dotdigital has provided our organization and I rate them 9/10 in terms of value for money and cost of ownership.'

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dotdigital Engagement Cloud Review by Buyer, SME Company
Buyer, SME Company
5
Jun 06, 2023

'Dotdigital Marketing Automation Software Review #4 I was recently able to test out Dotdigital's marketing automation software, and I must say that I'm definitely impressed with the results. The product vision behind the software was really strong. The team put a lot of thought into the features, and I found it to be very intuitive and user-friendly. With a lot of options for customizing, automations, and reporting, it was a great tool to use for our campaigns. The product features are also very useful. The platform has some great visualizations, graphs, and reports that helped to better inform our decisions. Additionally, I was able to integrate my other business applications into the software's platform which was really helpful. Lastly, the future use cases for the software are actually quite interesting. We've already begun planning creative campaigns enabled by automation, so I'm really excited for the possibilities that this software provides us. All in all, I'm highly satisfied with Dotdigital's marketing automation software. It's great for handling campaigns and understanding customer behavior, and I'd highly recommend it to anyone. Rating: 9/10.'

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dotdigital Engagement Cloud Review by Buyer, Asia Pacific Mid Market Company
Buyer, Asia Pacific Mid Market Company
5
Jun 06, 2023

'DotDigital is the premier marketing automation software provider out there. In my decade-plus of working in the industry I have tried out a lot of different offerings, but none of them have compared to DotDigital’s offerings. The product features are second to none. Not only does it include automated lead nurturing, engagement insights, comprehensive segmentation, and lifecycle campaigns, but it is also incredibly customizable and user friendly as well. Additionally, it comes with powerful reporting and analytics features so I can track the performance of my campaigns in real time. Finally, their integration with third-party platforms makes it easy to set up dynamic customer journeys. On top of that, the customer service was excellent. Every member of the team that I interacted with was friendly, helpful, and knowledgeable. They took the time to make sure that I understood how to use the platform and its features, and were always available to answer my inquiries promptly. In short, I am thoroughly impressed with DotDigital's offering. I give it 5 out of 5 stars and recommend it to anyone looking for a powerful and feature-rich platform for their marketing needs.'

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dotdigital Engagement Cloud Review by Buyer, Europe Company
Buyer, Europe Company
5
Jun 05, 2023

'I've been using Dotdigital's marketing automation software for my clients and I can honestly say that I'm really impressed with it. Its interoperability and integration with other systems has enabled me to seamlessly integrate it with existing CRMs, making it easy to track customer behaviour and create ongoing customer journeys. In terms of cost, it can be a little more expensive than some other services – but if you consider the range of features it offers, then it's really worth the price. In conclusion, I'd recommend it to any business looking for a comprehensive and intuitive marketing automation platform – I'd give it 8/10 for its Interoperability & Integration and Cost of Ownership.'

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dotdigital Engagement Cloud Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Jun 03, 2023

'Review 2: I cannot say enough great things about Dotdigital and their marketing automation solutions. They offer a wide range of features and functionalities that have allowed us to greatly optimize our marketing efforts. We have really enjoyed being able to take advantage of segmentation and personalization features as well as automated campaigns, and their tracking and reporting tools are incredibly helpful. The cost of ownership is definitely something to consider as it can be quite high depending on the number of features and functionality you require, but it is worth it in the long run as it reduces time and cost associated with manual efforts. Overall, I rate Dotdigital 9/10 in terms of value for money and cost of ownership.'

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dotdigital Engagement Cloud Review by Buyer, North America SME Company
Buyer, North America SME Company
5
May 31, 2023

'I've seen my fair share of mar­ket­ing auto­ma­tion soft­ware and I can say with­out a doubt that Dot­Dig­i­tal offers the best solu­tion. As I am the Direc­tor of a mul­ti­na­tion­al com­pa­ny, effec­tive mar­ket­ing auto­ma­tion is key for me to ensure the con­tin­ued suc­cess of our brand. I'm extreme­ly pleased with the results so far. We had Dot­Dig­i­tal up and run­ning with­in a few weeks and our team mem­bers have been able to eas­i­ly cre­ate auto­mat­ed cam­paigns that have been very effec­tive. The tem­plates offered by the plat­form are user-friend­ly and high­ly cus­tomiz­able, mak­ing it real­ly easy to inte­grate and match our busi­ness's style and design. Dot­Dig­i­tal's cost of own­er­ship is also some­thing I espe­cial­ly appre­ci­ate. It is afford­able, scal­able, and comes with advanced fea­tures without­put­ting a dent in my bud­get. My team and I have found the cus­tomer ser­vice to be excel­lent. All our ques­tions have been answered quickly and thor­ough­ly, and help is eas­i­ly accessed. We have also received sev­er­al tips and coa­ch­ing from their expert staff, all of which have been tremen­dous­ly help­ful. All in all, I'm a big fan of Dot­Dig­i­tal's mar­ket­ing auto­ma­tion soft­ware and I rate its custo­mer ser­vice and cost of own­er­ship five out of five stars.'

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dotdigital Engagement Cloud Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
May 29, 2023

'I have recent­ly been introduced to Dot­Dig­i­tal's mar­ket­ing auto­ma­tion soft­ware and so far, I'm real­ly impressed. As the Direc­tor of a mul­ti­na­tion­al com­pa­ny, it's vital that I have a reli­able and effec­tive auto­ma­tion soft­ware that helps stream­line my campaigns. In that regard, Dot­Dig­i­tal gives me every­thing I need. Its cam­paign work­flows are very intu­itive and sim­ple to use. The ana­lyt­ics are robust and help me mea­sure the suc­cess of each cam­paign. I also find the inte­gra­tions with third par­ty ser­vices to be quite use­ful, espe­cial­ly when it comes to tar­get­ing the right audi­ence with the right message. I'm hap­py to say that the cost of own­er­ship is rea­son­ably afford­able as well. The feature-rich plat­form is designed to grow as my needs evolve and I can upgrade or down­grade my sub­scrip­tion as required. The cus­tomer ser­vice I've expe­ri­enced with Dot­Dig­i­tal has been top notch as well. All of my queries have been answered swift­ly and my team is con­stant­ly find­ing help­ful tips and best prac­tices from the support staff. To sum up, I believe that Dot­Dig­i­tal mar­ket­ing auto­ma­tion soft­ware is an impres­sive solu­tion that util­izes the lat­est tech­nol­o­gy. I give the cost of own­er­ship and cus­tomer ser­vice a four and a half out of five stars.'

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dotdigital Engagement Cloud Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
May 27, 2023

'In my experience of using Dotdigital's marketing automation software, I'm happy with the quality of service it offers to my clients. It offers great integration with other applications which makes it easier for users to import and export data. It also features a great email builder with drag-and-drop functionality which makes it easier to create effective emails quickly and easily. The only downside I can see is its cost – it is significantly more expensive than most other similar products. In conclusion, I'd recommend it to my clients – I'd give it 8/10 for Interoperability & Integration, Cost and features.'

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dotdigital Engagement Cloud Review by Buyer, Europe Company
Buyer, Europe Company
5
May 25, 2023

'Review 5 - DOTDIGITAL My automotive dealership is actively using dotdigital's Marketing Automation Software and I'm quite pleased with the results. The automation capabilities and features have helped us to deliver more meaningful experiences to our customers. The cost of ownership is also quite reasonable. Not only does the software provide good features but the pricing model is also quite flexible. My team has been able to scale up the software according to our needs, and the pricing remains reasonable. The product vision for the software is great, and focuses on helping brands create personalized customer experiences. The features like dynamic content and email automation are helpful and easy to use, allowing us to maximize our campaigns. The software is also quite user-friendly, allowing us to get up to speed without extensive training. The interface is designed to be intuitive and straightforward, and my team had no problem understanding it. Overall, I'm quite pleased with dotdigital's Marketing Automation Software, and would rate it a 8.5 out of 10.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
May 23, 2023

'I've had the pleasure of working with DotDigital's software over the past few months and I must say that I'm truly impressed with their offering. The main thing I love about this software is how user-friendly it is. The interface is intuitive and easy to use, with helpful instructions that make setting up and optimizing campaigns a breeze. In addition, I really appreciate all the effort they put into developing innovative solutions that meet our specific needs. For example, we were able to set up AI-based marketing assistants to help our team increase engagement and optimize campaigns. It was really cool to see how this futuristic technology worked in tandem with our usual marketing efforts. Overall, I'm very pleased with DotDigital's marketing automation software. It provides a comprehensive package of features and functionality while also offering innovative solutions for our future marketing needs. (Rating: 5/5)'

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dotdigital Engagement Cloud Review by Buyer, Asia Pacific Mid Market Company
Buyer, Asia Pacific Mid Market Company
5
May 22, 2023

'Review 4 Dotdigital's marketing automation software has all the necessary elements to assist organizations in crafting successful marketing campaigns. From AI-driven customer profiles to detailed analytics, the platform covers all the needs of businesses. It also has potential to support futuristic use cases if only the current issues in user interface design and data integration are sorted out. Albeit, these areas needto be addressed soon. All in all, I would rate the platform 3/5 for its futuristic use cases and product features.'

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dotdigital Engagement Cloud Review by Buyer, SME Company
Buyer, SME Company
5
May 21, 2023

'I recently switched to DotDigital’s marketing automation software and I’m pleased with the results. The automated feature helps us to personalize our campaigns and segment our customer base. This definitely works to our advantage and we are confident that our email campaigns are providing better user experience. The customer service team was responsive and helpful. Even though our business is relatively small, they took the time to understand our needs. DotDigital’s customer service is definitely commendable and their commitment to customer experience stands out. The pricing plans offered by DotDigital are also sensible. We adopt an email communication model for our business and the cost of the plan is aligned with the number of emails. This pricing model helps us to be cost-effective. Overall, I’m happy with DotDigital’s marketing automation software. We are able to quickly set up automated campaigns and reach out to our customers more effectively. I’m pleased with the customer service and the pricing plan. Rating: 8/10'

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dotdigital Engagement Cloud Review by Buyer, Europe Company
Buyer, Europe Company
5
May 17, 2023

'Review 4 - DOTDIGITAL I'm impressed by dotdigital's marketing automation software. It's been very easy to use for my team and makes our marketing processes less time consuming and more effective. The range of features and pricing of the software make it a great option for businesses of all sizes. The pricing model is very straightforward and affordable, which is great for both our team and the client. The software is powerful enough to do what we need at an affordable price point, which is a great advantage. The product vision and features of the software are also great. They provide many automation tools that save us time, and also enable us to create more engaging customer experiences. Its advanced segmentation and campaign optimization features are also very helpful for targeting the right customers. The usability of the software is also top-notch. The UI is organised and straightforward, and our team had no problem getting up to speed. All in all, I'd give dotdigital's marketing automation software a solid 8.5 out of 10 rating.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
May 17, 2023

'Review 3: Supporting futuristic use cases DotDigital's Marketing Automation Software is truly a fantastic tool. It offers incredibly user-friendly features to help us track and analyse customer behaviour in-depth. Along with this, the software also has great predictive analytics capabilities which allow us to see into the future and develop marketing strategies based on insights. What's more, this software also provides detailed reports regarding the performance of campaigns. This is really helpful in understanding the ROI of our marketing strategies and making data-driven decisions. All in all, this automation tool has given us invaluable insights into our customer’s journey and future marketing plans. I would definitely recommend DotDigital’s automation platform and rate it 5 stars for supporting futuristic use cases.'

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dotdigital Engagement Cloud Review by Buyer, Europe Company
Buyer, Europe Company
5
May 15, 2023

'Review #3 - Dotdigital's Marketing Automation Software (Rating: 3/5) We're currently using Dotdigital's Marketing Automation Software for the past two years and the experience has been up and down. The key feature that sets Dotdigital apart from its competitors is its granular level of control when it comes to automation programming. This has enabled us to provide our customers with tailored offers that meet their exact requirements. Moreover, Dotdigital has consistently delivered on its promises. They kept up with our ever-changing needs and quickly responded to our inquiries. However, it's worth noting that the product's vision is lagging behind. The technology hasn't been updated in a while and thus, there is a huge gap between the capabilities available in the software and those we'd expect to have. Overall, Dotdigital's Marketing Automation Software is a decent solution if you don't need to stay up-to-date with the latest marketing automation trends. However, if advanced capabilities are important for you, it might be worth considering other options.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
May 14, 2023

'Dotdigital's Marketing Automation Software – Review 4 Having assessed Dotdigital’s marketing automation software offerings recently, I feel the value for money and cost of ownership is sub-par. The product is of a good standard, however, additional cost levies puts the offering more expensive than that of other software vendors. Furthermore, the pricing structure is such that it offers no flexibility and does not fit with our company's budget. On top of this, the customisation options are limited and the product support and service is inadequate and requires additional services, thus ensuring the cost of ownership is on the higher end. Furthermore, the features available are limited for the price. Therefore, I would rate Dotdigital’s marketing automation software 2/10 for value for money and 5/10 for cost of ownership.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
May 14, 2023

'I've found that Dotdigital's marketing automation software offers my clients an effective way to integrate their marketing across multiple channels. It features many tools that allow users to target and personalise their marketing campaigns. What's more, it's easy to use and has a great user interface that makes it easy to navigate. However, one downside to it is its cost – it can be quite expensive compared to other software – but if you consider all the extra features it does provide then it's really worth the price. In conclusion, I'm pleased with its features and integration ability – I'd give it 8/10 for Interoperability & Integration and Cost of Ownership.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
May 13, 2023

'I recently introed my engineering team to Dotdigital’s marketing automation software and so far I am impressed. It provides my team with an efficient way to effectively reach and engage our customers. The tools provided by Dotdigital are very key in helping to manage and maintain our communications through email marketing campaigns, digital ads, web push notifications, and automation. Utilizing the campaigns allows us to segment our customer data to target campaigns towards customer profiles and engagement. The ease of use of the platform was especially impressive. My team was able to easily learn the basics of the platform and delve into the more advanced features. Additionally, the customer support team at Dotdigital are very knowledgeable in helping us use their platform; they went out of their way to assist us in understanding all the features. Rating: 4/5'

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dotdigital Engagement Cloud Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
May 13, 2023

'In conclusion, Dotdigital’s marketing automation software is an efficient tool for helping businesses target their customer communication campaigns and analyse customer data. The platform is very user friendly and easy to learn, and the cost of ownership is reasonable. I would highly recommend it to other managers, with the slight caveat that more integrations with customer analytics would be helpful. Rating: 4.5/5'

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dotdigital Engagement Cloud Review by Buyer, North America SME Company
Buyer, North America SME Company
5
May 10, 2023

'Dotdigital's Marketing Automation Software Review - Rating 5/5 We recently switched to Dotdigital's marketing automation software and we are very happy with the results. The software allows us to create and send out targeted email campaigns with ease and rapidly expand our outreach channels with its integrated tools. Product vision & features: We love the drag-and-drop template builder that comes with the software. It lets us create visually appealing emails quickly and the automated triggered or drip campaigns take out the routine tedium out of our processes. Furthermore, its cross-channel capabilities like SMS, web notifications, and push notifications help us reach out to customers throughout the world. Value for Money: The best part is how cost-efficient the software is. Its pay-as-you-go model enables us to adjust our subscription as our usage demands without worrying about hidden costs or long-term contracts. Customer Support: We have found the customer support team to be highly responsive and knowledgeable. All our queries have been answered efficiently and our issues have been resolved swiftly. Conclusion: In conclusion, we are deeply impressed with Dotdigital's marketing automation software. It puts a powerful set of features at our fingertips at a reasonable price. Coupled with an exceptional customer service, it makes it an excellent choice. We rate it 5 out of 5 and highly recommend it.'

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dotdigital Engagement Cloud Review by Buyer, North America SME Company
Buyer, North America SME Company
5
May 10, 2023

'My small retail business recently switched to Dotdigital’s marketing automation software and I have to admit that I am more than pleased with our switch! I have been trying to run campaigns in house for a few months now and decided that for our rapidly growing business, we needed to upgrade to a professional tool. The onboarding process was remarkably simple and I did not feel any difficulties with it. After signing up, we received a customer care representative who gave us an in-depth walkthrough of the software and answered all our queries satisfactorily. The customer service experience I had with them is highly commendable, particularly when you are investing your resources as a new customer. For the most part, they were responsive and knowledgeable. I love that the software integrates with our existing systems. The setup process felt very light and the software quickly identified our existing products. This made it easy for us to set up our automated campaigns and deploy our content. Since the software has transferred our existing customer data over, we can also easily segment our customers for targeted campaigns. In terms of cost, DotDigital’s pricing plan is very competitive. I found it pocket-friendly as the cost gets aligned to the number of emails we send each month. I appreciate the customization and flexibility they offer in this regard. Overall, I am thoroughly impressed with the marketing automation software from DotDigital and I would highly recommend them to any small business. They have provided us with a powerful tool that allows us to streamline and automate campaigns. My experiences with Dotdigital’s customer service have been positive and I am confident that we are in for a long partnership. Rating: 9/10'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
May 10, 2023

'Dotdigital's Marketing Automation Software – Review 3 As a procurement manager for our organisation, I have been evaluating Dotdigital’s marketing automation software offerings. Unfortunately, I have found the cost of ownership and value for money to be below satisfactory levels. The product itself is good, however the licensing model means that the software is actually more expensive than that offered by other software vendors. Additionally, the customisation options are limited and the ability to change the product or training support is only available with additional cost. Similarly, the value for money offered is also lacking as, not only is the pricing structure quite rigid, but the features available are also not up to par. Overall, I rate Dotdigital’s marketing automation software 3/10 for value for money and 4/10 for cost of ownership.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
May 09, 2023

'Dotdigital's Marketing Automation Software Offerings Review - 2 As the head of Research and Development in my company, I have been using Dotdigital’s marketing automation software offerings and have been quite pleased with its performance. This software is certainly reliable when it comes to automation and I’m very impressed with the integrations. I can easily create complex workflows with ease, which makes it very convenient for me to use. The usability of the tool is certainly above par and it has a very neat and intuitive UI. All features are accessible at a glance and I don’t have to waste time trying to figure out how to use them. Custom analytics that allows for robust insights is something that I really appreciate. The interactive charts and graphs allow me to easily monitor my campaigns in real-time and make adjustments based on performance. This allows me to maximize the potential of my campaigns. The value for money that Dotdigital has to offer is excellent, especially when compared to similar products in the market. Rating: 4.5/5'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
May 08, 2023

'Switching to DotDigital’s marketing automation software has been a great decision for my business. Our old email marketing tool just did not make the cut anymore when it came to meeting our business goals. DotDigital seems tailor-made for us since it gave us the ability to personalize our campaigns. The customer service team was extremely helpful in helping us set up and integrate the software with our existing databases. I am appreciative of their effort to customize our workflow and understand our needs. Customer service is something that I always take into account when investing resources and I must say, the customer service provided by DotDigital exceeded my expectations. While many of the features of the software are free and have helped us to be cost-effective, I found the supporting plans to be slightly expensive. I get the value of the added features, but I thought that the cost could have been a bit friendlier for small businesses like myself. In conclusion, the marketing automation software from DotDigital looks amazing and I am happy with it so far. The integration process was fortunately easy. I was impressed with the customer service provided by DotDigital but I think that certain paid plans could cater to small businesses better. Rating: 7/10'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
May 06, 2023

'Review 2 - DOTDIGITAL I've recently started using dotdigital's Marketing Automation Software and I'm truly impressed. The platform and its features allow me to better recognize and more effectively engage our customers, modify their journey and build relationships to drive more sales. The cost of ownership is quite reasonable and fits the bill for most businesses. The pricing is also very straightforward and it's easy to scale up or down as needed. It generally offers good value for money and has enabled my team to increase conversion rates and ROI. The product vision of dotdigital's software is also very progressive. Its AI algorithms and capabilities are designed to cater to real-time triggered events based on customer behavior in an automated way. The features are useful and flexible, and enable the team to customize campaigns to better target our customers while also providing a quick view of our analytics. On the usability front, the software is quite straight-forward. The UI is well structured and easy to navigate, which helps us get up to speed with the platform quickly. For these reasons, I'd rate dotdigital's Marketing Automation Software as a 8.5 out of 10.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
May 06, 2023

'Review 5: After trying out Dotdigital's marketing automation software, I can say with confidence that this isn't right for small business owners. The customer service is not effective, with long wait times and unhelpful responses. It's also not compatible with many existing services which makes using the features difficult. In short, I wouldn't recommend this software for small business owners. Rating: 1/10.'

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dotdigital Engagement Cloud Review by Buyer, SME Company
Buyer, SME Company
5
May 05, 2023

'Dotdigital's Marketing Automation Software Review - Rating 4.8/5 We recently tested the feature capabilities and outreach effectiveness of Dotdigital's marketing automation software and I have to say it has been an invigorating experience. It offers powerful tools, incredible affordability, and world-class customer support – all in one package. Product vision & features: The platform comes with a comprehensive set of features including contact segmentation tools, drag-and-drop template builder, automated triggered or drip campaigns, and powerful cross-channel capabilities like SMS, web notifications, and push notifications. These features let us quickly and easily create and send out targeted email campaigns to customers throughout the world. Value for Money: It is incredibly cost-efficient to use this software – thanks to its pay-as-you-go model. We can adjust our subscription periodically depending on our usage without having to worry about extra fees or long-term contracts. Customer Support: The customer care team at DotDigital is simply remarkable. They quickly respond to our queries and promptly address our issues. Conclusion: In summary, Dotdigital's marketing automation software has been quite effective in helping us reach out to our customers in an efficient and timely manner. All in all, we rate it 4.8 out of 5 and highly recommend it.'

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dotdigital Engagement Cloud Review by Buyer, SME Company
Buyer, SME Company
5
May 03, 2023

'As a digital marketer and industry veteran with over 17 years of experience, I am always looking for the best marketing automation software that will meet my needs. Over the years, I have tried many different offerings, but none of them compared to what DotDigital has to offer. The product vision of the platform is extraordinary. It includes features like automated lead nurturing, engagement insights, comprehensive segmentation, and lifecycle campaigns. Even though these features are quite powerful, I found them to be intuitive and easy to set up, thanks to the excellent guidance I received from the customer service team. The product features are truly impressive. It provides everything I need to create engaging customer journeys. It is highly customizable and user-friendly, and the reporting and analytics capabilities give me near real-time insights into the performance of my campaigns. Lastly, the integration with third-party platforms make it incredibly easy to automate single-click messages. Just as compelling as the platform itself is the customer service. Every member of the team that I interacted with was knowledgeable, helpful, and friendly. They were always available to answer my questions and provide whatever support I needed to successfully execute my campaigns. I am incredibly pleased with my experience using DotDigital's marketing automation software. I give them 5 out of 5 stars and I highly recommend them to anyone who is in the market for a powerful and intuitive software solution.'

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dotdigital Engagement Cloud Review by Buyer, SME Company
Buyer, SME Company
5
May 01, 2023

'Review 2 Dotdigital's marketing automation offering is quite compelling, with an impressive array of advanced capabilities that can be utilized by organizations to both enhance customer engagement and gain greater insights from customer data. The platform offers robust customization options, allowing businesses to tailor their marketing plans based on customer trends. However, the overall platform itself could use some more work in terms of its user interface design. Simpler navigation and better integration of user profile data across different systems should be given higher priority. Altogether, I would rate Dotdigital's marketing automation 3.5/5 for its product vision and product features.'

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dotdigital Engagement Cloud Review by Buyer, SME Company
Buyer, SME Company
5
Apr 29, 2023

'I'm an IT supplier and I'm tasked with helping my clients with Dotdigital's marketing automation software. On the whole, I'm really impressed with the quality of service and how comprehensive it is. I'm particularly pleased with its interoperability and integration. It easily integrates with many of the top CRMs, making it perfect for businesses that need to sync data. I particularly appreciate that it is enabled with Single-Click Opt-Ins for newsletter subscriptions, so customers can easily signup for future emails, newsletters and promotions. In terms of cost, it is definitely more pricey than some of its competitors but offers excellent features such as A/B testing, segmentation and even an email builder with drag-and-drop functionality. I'd give it a 8/10 for its Interoperability & Integration, Cost and features.'

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dotdigital Engagement Cloud Review by Buyer, Asia Pacific Mid Market Company
Buyer, Asia Pacific Mid Market Company
5
Apr 23, 2023

'with existing services/products: Review 1: I recently signed up with Dotdigital and was really excited to start using their marketing automation software. However, the customer service I received was not what I expected. They were not responsive when I contacted them with questions or needed help and I had to wait too long for assistance. Additionally, I weren't able to utilized the software on its entirety due to incompatibility issues such as not being able to synchronize or integrate it with my existing system and services. In short, I am disappointed and would not recommend this to small business owners. Rating: 2/10.'

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dotdigital Engagement Cloud Review by Buyer, SME Company
Buyer, SME Company
5
Apr 18, 2023

'Review 1: Supporting futuristic use cases Having used DotDigital’s Marketing Automation Software for some time now, I can easily say that it is one of the best platforms available. It is truly future proof and able to support a range of use cases from customer journey tracking to lead scoring. And it's not just about collecting data, but the software nicely surfaces powerful insights from that data to help you make better decisions. It has improved our understanding of customer behaviour, enabling more targeted marketing strategies. Moreover, with the help of predictive analytics, DotDigital’s platform allows us to plan and develop strategies for the future based on customer trends we have collected. This is proving to be an invaluable asset in forecasting campaigns and crafting action points for future marketing tactics. All in all, this powerful tool has enabled us to be more proactive and successful with our marketing efforts. I give the software a 5 star rating for its capability in supporting futuristic use cases.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
Apr 17, 2023

'Dotdigital's Marketing Automation Software Review - Rating 4/5 I am part of a large conglomerate entity and use marketing automation software to manage our customer relationships and engagements across multiple channels. We recently tested the feature capabilities and outreach effectiveness of Dotdigital's marketing automation software, and I must say it was one of the best decisions we have made for our organization. Product vision & features: The platform comes with a comprehensive set of features that are powerful yet simple to use. For instance, it has a drag-and-drop template builder so that we can quickly and easily create visually appealing email campaigns. It also supports automated triggered or drip campaigns, which take the tedium out of manual processes. Furthermore, its cross-channel capabilities like SMS, web notifications, and push notifications allow us to reach our customers at a global scale. Value for Money: The best part about Dotdigital is that it's incredibly affordable. In addition to offering plans to fit every budget, it offers the flexibility of a pay-as-you-go model. This has been a real blessing for our organization. We highly appreciate being able to scale our subscription up or down anytime depending on our usage without having to worry about hidden costs or long-term contracts. Customer Support: The product is backed with an experienced customer support team. At a time when every minute of our day counts, this has been a godsend for us. We can ask for help anytime with any query – be it technical or usage related – and our queries have often been addressed within minutes. Conclusion: Overall, we are very impressed with Dotdigital's marketing automation software. It offers immense value for money and its feature set, coupled with its exceptional customer service, makes it an ideal choice for any organization. We rate it 4 out of 5 and highly recommend it.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
Apr 15, 2023

'My expe­ri­ence with Dot­Dig­i­tal's mar­ket­ing auto­ma­tion soft­ware so far has been a pos­i­tive one. As Direc­tor of a large multi­na­tion­al com­pa­ny, I can affir­ma­tive­ly state that auto­mat­ed cam­paigns are key in achiev­ing my busi­ness­es goals. One of the things that impressed me was the plat­form's cus­tomiz­able tem­plates. We were able to cre­ate rel­e­vant mes­sages that matched our brand's style and design by using the dif­fer­ent fea­tures. We were pleas­ant­ly sur­prised by the user-friend­ly interface. The cost of own­er­ship of this mar­ket­ing auto­ma­tion soft­ware is also quite affor­dable. We were able to find a plan that matched our bud­get and scal­able fea­tures that allowed us to eas­i­ly upgrade when need­ed. Admirably, the cus­tomer ser­vice team has been very help­ful. Whenever we had ques­tions, they gave us rel­e­vant answers and even coached us on best prac­tices. This enabled us to make knowl­edge­able deci­sions when it came to our cam­paigns. In short, Dot­Dig­i­tal mar­ket­ing auto­ma­tion soft­ware is one of the most reliable plat­forms avail­able for auto­mat­ed cam­paigns. I give the cost of own­er­ship and ser­vice four and a half out of five stars.'

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dotdigital Engagement Cloud Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Apr 14, 2023

'Review 2: I recently had the chance to try out Dotdigital's marketing automation software. Despite the initial positive impression of the software, I ended up disappointed. When I asked for help, customer service was unhelpful and lacked flexibility. It also had issues with being compatible and integrating with existing services, which is why I can't use the features in its fullest capacity. In short, not an ideal choice for small business owners. Rating: 1/10.'

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dotdigital Engagement Cloud Review by Buyer, Asia Pacific Mid Market Company
Buyer, Asia Pacific Mid Market Company
5
Apr 14, 2023

'I recently decided to try out DotDigital’s marketing automation software to level up my email campaigns. The setup process was seamless and the software was easy to use. I also received great assistance from the onboarding team for our initial setup. The customer service team at DotDigital was fantastic. They responded to my queries quickly and answered all my questions professionall.y They also offered additional assistance and tailored plans to curb our needs. The customer service experience was great and I’m very appreciative of it. The pricing plans offered by DotDigital are also cost-effective, although I think there is room for more flexible options for small businesses. It would be nice to have more add-ons being offered at an affordable rate. In conclusion, I am impressed by DotDigital’s marketing automation software and their customer service. The setup process was easy and the customer service was top notch. I’m also happy with the pricing plans. Rating: 7/10'

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dotdigital Engagement Cloud Review by Buyer, Asia Pacific Mid Market Company
Buyer, Asia Pacific Mid Market Company
5
Apr 14, 2023

'Dotdigital - Marketing Automation Software Solutions Review #4 I'm extremely happy to review Dotdigital’s marketing automation software solutions. I have been in the industry for several years and I can easily say that their platform is one of the best. The product vision that they have is incredible. They have created a highly scalable and customizable suite of software that allows marketers to manage customer’s digital journeys with ease. Product features are equally impressive. They provide a suite of enterprise-level features such as segmentation, automated personalization, targeted messages, and more. Additionally, their full-stack analytics solutions make it easy to interpret and analyze customer behaviour and engagement. Interoperability and integration with other products is also very impressive. Dotdigital offers a comprehensive marketing automation platform that makes it easy to integrate across teams and departments. Finally, customer service is exemplary. They provide fast and helpful support, making setup and tech learning a breeze. To conclude, I couldn’t be more pleased with Dotdigital’s offerings. Their product vision and features, integration capabilities, and customer service team make them the perfect choice for marketing automation. I give them a 5-star rating.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
Apr 08, 2023

'Dotdigital Marketing Automation Software Review #3 I recently got a chance to test out Dotdigital's marketing automation software offering, and I'm pleasantly surprised with the results. The product vision was especially impressive, with unique features that I hadn't seen before. From customizable workflows and triggers to reports and segmentation, this software allowed us to stay organized and achieve great results. The product features were also top notch. I was able to easily customize the interface for my campaigns, which was an incredibly useful feature. Additionally, the platform allowed me to integrate with my other business applications which was great. I was also really impressed with the potential for future use cases. We've already started thinking of creative campaigns enabled by automation and using the software to create journeys for customers. It's amazing to be able to understand customer behavior better and get a better return on our campaigns. Overall, I'm really pleased with Dotdigital's marketing automation software. It's user-friendly, feature-rich, and unique, and I'd definitely recommend it to other businesses. Rating: 8/10.'

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dotdigital Engagement Cloud Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Apr 07, 2023

'Dotdigital's Marketing Automation Software – Review 5 Having performed an evaluation of Dotdigital’s marketing automation software, I am not impressed with the value for money and cost of ownership they offer. The product itself is of a good standard, however the price comes with additional levies that push the offering higher than other software vendors. On top of this, the software cannot be customised and training support is extra, thus ensuring the cost of ownership is fairly high. Additionally, the features and services they offer are limited for what you pay and the pricing structure does not offer any flexibility. Overall, I rate Dotdigital’s marketing automation software 3/10 for value for money and 4/10 for cost of ownership.'

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dotdigital Engagement Cloud Review by Buyer, SME Company
Buyer, SME Company
5
Apr 07, 2023

'5. Dotdigital's Marketing Automation Software offers a great combination of features and scalability. I find the software to be incredibly intuitive and user-friendly, making it a great addition to any marketing team. The customer service team is friendly and responsive to any queries, and offer helpful tutorials to learn the system. My only minor complaint about the software is the cost - while it is a comprehensive marketing platform, it is quite pricey depending on the package. If budget was not a concern, I would highly recommend Dotdigital's software. Rating: 8/10'

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dotdigital Engagement Cloud Review by Buyer, SME Company
Buyer, SME Company
5
Apr 07, 2023

'As the Director of a large multinational corporation, I had the opportunity to trial Dotdigital's Marketing Automation Software offering. And while I was initially optimistic about the features and capabilities that such automation could bring to our marketing operations, my overall experience with Dotdigital has been mixed. Firstly, the cost of ownership for Dotdigital is too high relative to the performance we received in return. For the money, I would have expected more sophisticated automation capabilities and a more frictionless user experience. Furthermore, configuration and integration with our existing systems is needlessly complex due to its outdated architecture. Even after multiple attempts, we have yet to successfully implement the software without a bug or a technical issue rearing its head. The futuristic use cases offered by Dotdigital were also far from convincing. Whilst I understand the concept of predictive analytics is still an emergent technology, the deployments we experienced were woefully inadequate from accuracy and speed perspectives. As a result, we ended up with multiple faulty insights and decisions that did not accurately align with our goals. In conclusion, I cannot recommend Dotdigital to a colleague for their marketing automation needs. Although the cost of ownership is prohibitively high, what sealed the deal was the lack of robust support for predictive analytics and analytics integrations. Given my experience with its current performance and reliability, I give Dotdigital's Marketing Automation Software a rating of 3 out of 10.'

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dotdigital Engagement Cloud Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Apr 06, 2023

'Review 4: Interoperability and integration capabilities DotDigital’s Marketing Automation Software is certainly the best tool around. With its comprehensive set of features and capabilities, it has enabled us to efficiently manage and execute our campaigns. Moreover, the integration to our other systems, such as our CRM database and customer loyalty platforms, is extremely seamless and hassle-free. The software also offers robust interoperability with third-party applications and platforms, including payment gateway solutions, analytics tools, etc. This helps us upload, integrate, and export data quickly and easily, negating the need to manage campaigns across multiple systems. I would rate DotDigital’s marketing automation software 4.5 stars for its excellent interoperability and integration capabilities.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
Apr 05, 2023

'Dotdigital's Marketing Automation Software Offerings Review - 3 As an R&D head, I was looking for a reliable automation tool and came across Dotdigital. The interoperability and integration features of this software have certainly exceeded my expectations by being able to link multiple tools and platforms and create combination workflows. I am very impressed with the usability of this tool. All the features and options are laid out in a very clear and concise manner, which allows me to stay organized and take control of my campaigns. The custom analytics feature is also incredibly helpful in that I can easily gain an insight into how my campaigns are performing in real-time and take action accordingly. The cost-effectiveness of Dotdigital’s marketing automation software is another great benefit. Comparing the features and cost to that of similar products, I am confident in saying that the value for money offered by this software is unmatched. Rating: 4.75/5'

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dotdigital Engagement Cloud Review by Buyer, SME Company
Buyer, SME Company
5
Apr 04, 2023

'Review 3 Dotdigital's marketing automation software is a great way to gain deeper insights into customer trends. Its AI-assisted approaches help craft more accurate profiles and inform better marketing strategies. The platform offers a vast array of customizable options and tools to execute campaigns more effectively. Despite its laudable capabilities, some improvements can be made, such as more attention to detail in the user interface design. A more intuitive interface can help the platform become easier for businesses to learn and utilize. All things considered, I would rate the platform 4/5 for its extensive product features and futuristic use cases.'

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dotdigital Engagement Cloud Review by Buyer, Asia Pacific Mid Market Company
Buyer, Asia Pacific Mid Market Company
5
Apr 02, 2023

'Review 5: Supporting futuristic use cases I have had the pleasure of using DotDigital’s Marketing Automation Software for some time now and can confidently say that it is one of the best solutions available. It is extremely user-friendly and helps us track customer behaviour with ease. Furthermore, the predictive analytics capabilities provided by the platform allow us to plan campaigns in the future based on insights into customer trends. Not only that, but the software is also able to provide detailed reports and insights into the performance of the campaigns. This is really helpful in tracking the effectiveness of our campaigns and making data-driven decisions. All in all, DotDigital’s automation software allows us to be proactive and successful with our marketing efforts. I would rate it 5 stars for being so effective at supporting futuristic use cases.'

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dotdigital Engagement Cloud Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Mar 30, 2023

'Review 1 on Overall Innovation and use of next generation technology I recently had the privilege of working with DotDigital’s leading marketing automation software. The level of innovation and modern technology employed by this platform enabled us to create highly customized campaigns to target our brand’s target demographic. The bold use of next-generation tools such as Machine Learning and AI combined with advanced segmentation features was quite impressive. With a few clicks of a button, we were able to customize our campaigns and produce outstanding results. Additionally, the real-time analytics tools enabled us to monitor our campaigns in real-time. Overall, I was delighted with the forward-thinking design and usage of next-generation technologies that enabled us to maximize our marketing efforts. I would rate the overall innovation and use of next-generation technology 8/10.'

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dotdigital Engagement Cloud Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Mar 25, 2023

'Review #5 - Dotdigital's Marketing Automation Software (Rating: 4/5) We've been using Dotdigital's Marketing Automation Software for over a year now and it has done a great job for us so far. It has enabled us to leverage granular level control while creating campaigns, thus ensuring personalized offers to each individual customer. Furthermore, Dotdigital's customer service team is absolutely stellar. The team is dedicated, knowledgeable, and quick to respond to any queries. Additionally, they've been able to keep up with our ever-changing marketing automation needs and provide us with the latest features. The only problem I have with Dotdigital is that its product vision hasn't been updated in a while. Thus, there is a lack of advanced features that I'd expect from it. That being said, if automation is all you need, Dotdigital is a great choice. In summary, Dotdigital's Marketing Automation Software remains our go-to solution for automating marketing campaigns. Its granular level control, dedicated customer service, and promising product vision make it a great choice for those looking for an efficient and versatile automation tool.'

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dotdigital Engagement Cloud Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Mar 25, 2023

'Review 2: Interoperability and integration capabilities DotDigital’s Marketing Automation Software has been a great asset for us. With its comprehensive set of features and capabilities, it offers a unified platform for managing our marketing campaigns. The integration to our other systems, such as our CRM database and customer loyalty platforms, is seamless and hassle-free via the API connector provided. Furthermore, the platform is robust and highly interoperable, allowing it to integrate easily with other third-party systems, such as payment gateway solutions, analytics tools, and so on. This proves to be extremely useful, as it helps reduce the time taken to manage our campaigns across different systems. And the fact that this automation software supports a wide variety of communication channels makes it even more advantageous for us. I rate DotDigital’s marketing automation software 4.5 stars for its excellent interoperability and integration capabilities.'

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dotdigital Engagement Cloud Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Mar 25, 2023

'Review 4: I recently signed up with Dotdigital for their marketing automation system and was very disappointed. The customer service wasn't as helpful as I expected and it had difficulty with integration issues with existing services. I wasn't able to use the features to their fullest capacity and what I was able to use didn't live up to my expectations. I wouldn't recommend this for small business owners. Rating: 3/10.'

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dotdigital Engagement Cloud Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Mar 19, 2023

'Dotdigital's Marketing Automation Software Offerings Review - 1 I have been using Dotdigital’s marketing automation software offerings for some time now, and I must say I am pleasantly surprised with the easy to use interface and its integrations. Interoperability and integration with other best-in-class tools is something that this software excels at. I can easily link my CRM, sales and marketing automation system, email campaign tools and combine them into a cohesive performance-driven workflow. The support team is always quick to provide assistance in case I need any help or have any questions. They offer support in the form of a detailed library of helpful but quick tutorials and comprehensive instructional guides; both web and video. Another great feature is their Campaign Analytics which allows me to gain an insight into how my campaigns are performing in real-time. The goal-oriented approach and results driven approach make it a great tool. I must say the value for money offered by Dotdigital is good. I believe that I am getting a lot of features at a very reasonable price compared to some of the other competitors in the market. Rating: 5/5'

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dotdigital Engagement Cloud Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Mar 17, 2023

'Dotdigital's Marketing Automation Software Review - Rating 4.7/5 We recently implemented Dotdigital's marketing automation software to streamline our customer engagement processes and we are very pleased with the results. The software offers a comprehensive range of features that have made our digital marketing efforts run a lot smoother and more efficient. Product vision & features: Dotdigital's platform allows us to work with a multitude of third-party integrations. This helps us save resources and time and lets us expand our outreach channels. In addition, it offers customer segmentation tools to help us categorize our customer base into different groups and target them with specific campaigns. Value for Money: The software is very affordable and the pay-as-you-go model is simply a great way to save costs in the long run. On top of that, the customer support team is always there to answer our queries and resolve any issues that we face. Conclusion: All in all, Dotdigital's marketing automation software has been a great addition to our business. Its valuable features, affordability and customer support all come together to give us a great experience. We rate it 4.7 out of 5 and highly recommend it.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
Mar 13, 2023

'Review 5 on Overall Innovation and use of next generation technology DotDigital’s marketing automation software is a powerful tool for creating and managing digital campaigns. The overall innovation of this platform is quite remarkable, allowing us to utilise the latest technology such as AI and ML to create custom campaigns and complex segmentation. Furthermore, I was pleased to see how the platform provided us with the tools and abilities to create targeted campaigns to best reach our target demographic. The use of next-generation technology has made our jobs easier and has greatly improved our success rate. I would rate the Overall innovation and use of next-generation technology 8/10.'

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dotdigital Engagement Cloud Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Mar 13, 2023

'3. Dotdigital's Marketing Automation Software offers a comprehensive suite of features that make it an invaluable tool for any marketing team. Whether you need to organize campaigns around customer data or dive into the intricate details of analytics - the software has you covered. I have found the customer service to be incredibly helpful and responsive whenever I have needed support. I would like to see the pricing become more accessible to those with smaller budgets. While the initial set-up process can be daunting, the results are worth it - even if it requires a certain level of investment. Rating: 9/10'

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dotdigital Engagement Cloud Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Mar 08, 2023

'Dotdigital's Marketing Automation Software Offerings Review - 5 As an R&D head, I was looking for automation software that could facilitate the integration of multiple systems and tools and provide reliable performance. I found that and more in Dotdigital’s marketing automation software. The UI of this software is quite user-friendly and with no learning curve required. All features are easily accessible and I can create custom workflows in a matter of minutes. Its analytics feature is robust and allows for real-time monitoring of my campaigns. This helps me to make decisions quickly and take action accordingly. The cost of this software is on the higher end, however, considering the features and performance, I believe Dotdigital offers great value for money. Rating: 4/5'

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dotdigital Engagement Cloud Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Mar 06, 2023

'Dotdigital - Marketing Automation Software Solutions Review #3 I am so pleased to provide my review of Dotdigital’s marketing automation software solutions. As an industry veteran, I have used a variety of marketing automation software solutions and Dotdigital is one of the best I have come across. The product vision offered by Dotdigital is outstanding. They have created a cohesive, intuitive suite of software that allows marketers to manage customer’s digital journeys in a customizable and scalable way. I was especially impressed with the product features that they offer. They have enterprise-level features such as segmentation, tailored messages, automated personalization, and more, making possible truly customized campaigns. They have also included full-stack analytics solutions to allow for analysis of customer behaviour and engagement. The integration and interoperability with other products is another area where Dotdigital shines. It provides a comprehensive marketing automation platform, allowing for seamless implementation across teams and departments. Finally, customer service is another area where Dotdigital shines. The customer service team is highly responsive and knowledgeable, making setup and tech learning easy. In conclusion, I highly recommend Dotdigital for marketing automation. Their product vision, features, integrations, and customer service are unparalleled. I rate them 5 out of 5!'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
Mar 04, 2023

'Dotdigital's Marketing Automation Software – Review 1 I am a procurement manager currently evaluating Dotdigital’s marketing automation software offerings for our organization. Having assessed the cost of ownership and value for money that is offered, I am disappointed to report that I have found both of these to be lacking. The software itself is a good product, however the licensing model puts additional cost levies on us meaning it is a lot more expensive than rival offerings from other software vendors. The pricing structure is also set in such a way that means it offers no flexibility and does not work with our budgets. On top of this, the cost of ownership is high given there is minimal training support and few opportunities for software customisation. Therefore, we have to pay for additional services to gain access to better product service and support. When it comes to value for money, overall I think Dotdigital falls short. It has limited features which are expensively priced, forcing us to look for other solutions. They also offer longer-term contracts that do not provide enough value and flexibility. I would rate Dotdigital 3/10 for value for money and 4/10 for cost of ownership.'

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dotdigital Engagement Cloud Review by Buyer, SME Company
Buyer, SME Company
5
Mar 04, 2023

'I have been working in the marketing automation industry for over 15 years and have tried just about every software offering out there. When I discovered DotDigital, I was amazed. Not only was I impressed by the breadth and depth of their product features and capabilities, but I was also thoroughly impressed with their customer service and support. The product vision of the platform is forward-focused and ambitious. It includes features like automated lead nurturing, engagement insights, comprehensive segmentation, and lifecycle campaigns. Just setting these up was incredibly easy and intuitive, with expert guidance from their customer service team every step of the way. With so many powerful functionalities, I can’t wait to see where DotDigital goes in the future and I am confident they’ll continue to innovate. The product features were second to none. For one, it was incredibly customizable and user-friendly, which was incredibly helpful when setting up my campaigns. Additionally, their reporting and analytics capabilities enabled me to monitor the performance of my campaigns in real time. Lastly, their integration with third-party platforms made it easy to turn single-click messages into dynamic customer journeys. The customer service I received was truly top notch. Every member of their team that I interacted with was knowledgeable, helpful, and friendly. They made sure to take the time to explain how to use the platform and its features, answered my inquiries promptly, and generally made sure I was successful in setting up my campaigns. All in all, I’ve been thoroughly impressed by DotDigital’s offering. I rate them 5 out of 5 stars, and I’m optimistic that they’ll continue to make great products and provide great customer service for years to come.'

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dotdigital Engagement Cloud Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Mar 02, 2023

'Having trial Dotdigital's Marketing Automation Software as the Director of a multinational corporation, I can vouch that overall experience was wanting. The cost of ownership was far too high compared to the capabilities and features provided within the platform. In addition, complex configuration and integration due to its outdated architecture have created bugs and technical issues that we have yet to successfully resolve. We also had trouble utilizing the "futuristic" use cases proposed by Dotdigital. The accuracy and speed of the analytics were both subpar, causing us to abandon any attempt of leveraging automation to our advantage. In conclusion, my assessment of Dotdigital's Marketing Automation Software is negative. The cost of ownership is expensive and does not match the performance the software provides. As things currently stand, I would not be able to recommend Dotdigital to any of my colleagues and give it a rating of 2 out of 10.'

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dotdigital Engagement Cloud Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Feb 26, 2023

'One of Dotdigital’s more futuristic tools is its segmentation features. The feature allows us to customize the customer data and we can then segment it according to our specific needs, which helps us target campaigns effectively. We can also analyze the customer data and identify customer trends in order to optimize our outreach strategies. The cost of ownership for the software is rather reasonable. It is a great platform for any sized business. The platform provides scalability, allowing us to adopt the software as we grow in terms of customer relations and communication channels. Rating: 5/5'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
Feb 19, 2023

'Overall I am very impressed with what Dotdigital’s marketing automation software has to offer. The platform is user friendly and provides an efficient way to reach and engage with customers. The segmentation tool is great for targeting campaigns and, additionally, the cost of ownership is quite reasonable. Although my team would benefit from more integrations with other customer analytics, the software itself if very robust. Rating: 4.5/5'

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dotdigital Engagement Cloud Review by Buyer, Europe Company
Buyer, Europe Company
5
Feb 17, 2023

'4. Dotdigital's Marketing Automation Software is a great compositional platform for creating and deploying marketing campaigns. I find the user-interface to be quite intuitive and the customer service team are always present to help resolve any issues quickly. While the initial setup was quite involved and took some time to get used to, the system can prove highly beneficial with its various features and comprehensive insights. One potential downside is the price - while the software is a great tool, it can be quite expensive depending on the package you require. Rating: 8/10'

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dotdigital Engagement Cloud Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Feb 17, 2023

'Review #1 - Dotdigital's Marketing Automation Software (Rating: 5/5) Dotdigital's Marketing Automation Software has been one of the premier solutions for empowering our company to serve our customers better. We've been using their software for over a year now and I've been more than pleased with the results. The key feature that makes Dotdigital stand out is its ability to give us the power to customize its automation engineering according to our individual requirements. This granular level of control has allowed us to focus on our customers with laser-like precision, providing only the offers that are most relevant to them. Additionally, the intuitive drag-and-drop tool for building campaigns enable us to launch automated marketing programs with greater ease. Moreover, Dotdigital's customer service team is just exemplary. Their dedication and knowledge have time and again shown the capability to handle any tricky situation and resolve them timely. Their product vision, aimed towards creating the most effective marketing automation solution, is reflected in the ease with which our teams are able to utilize the technology. In conclusion, I would highly recommend Dotdigital's Marketing Automation Software for any organization looking to maximize its reach while saving time and money in automating marketing automation and campaign tracking capabilities.'

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dotdigital Engagement Cloud Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Feb 13, 2023

'1. Dotdigital's Marketing Automation Software offerings are great if you're looking for a comprehensive solution. The software itself is intuitive to use and expandable as your company grows. The customer support team is incredibly helpful and responsive - they answer any questions within an hour. They also offer helpful tutorials, which are updated regularly to help keep up with the ever-evolving marketing landscape. I've found myself significantly reducing my workload since implementing Dotdigital's platform. My only gripe, in terms of ease of use, is its set-up. In order to get the most out of this software you need to invest time and effort into the setup process. Rating 8/10'

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dotdigital Engagement Cloud Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Feb 08, 2023

'As an informed user of Dotdigital's Marketing Automation Software, I have found my experience with the platform to be rather off-putting. To begin with, the cost of ownership for the platform is far too high for the level of performance my organisation received in return. And on top of that, the configuration of the software is complicated and difficult due to its outdated architecture. Such a cumbersome process has caused multiple technical issues and delays in our usage of the platform. The futuristic use cases proposed by Dotdigital also leave much to be desired. During our trial period, the accuracy and speed of the analytics offered by the platform were extremely lacklustre, resulting in our inability to leverage automation to our advantage. In conclusion, I do not see any long-term viability in using Dotdigital's Marketing Automation Software. For this reason, I cannot recommend the platform to a colleague and give it a rating of 1 out of 10.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
Jan 26, 2023

'I've been using DotDigital's marketing automation software for several months now, and I can confidently say that it is by far one of the best tools I've ever used. DotDigital seems to be light years ahead of its competitors in terms of product vision and features, and the customer service has been second to none. The product vision of the platform is incredibly impressive. It includes features like automated lead nurturing, engagement insights, comprehensive segmentation, and lifecycle campaigns. These features are incredibly easy to set up and use, and I was provided with great guidance and support from the customer service team every step of the way. The product features are also quite remarkable. For starters, it is very customizable and user friendly. Additionally, I found their reporting and analytics capabilities to be extremely useful, providing me with real time updates on my campaigns. Lastly, they have several easy-to-use integrations with third-party platforms, making it easy to create dynamic customer journeys. Moreover, the customer service is top notch. Everyone I interacted with was friendly and professional, taking the time to explain the features of the platform and answer any questions that I had. They made sure to provide me with whatever I needed to succeed in setting up my campaigns. Overall, DotDigital's marketing automation software is fantastic and I'm thoroughly impressed with it. I would highly recommend it to anyone in need of a reliable and feature-rich solution, and I give it 5 out of 5 stars.'

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dotdigital Engagement Cloud Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Jan 24, 2023

'Based on my personal experience with Dotdigital's Marketing Automation Software offering, I can confidently say that this platform does not deliver on its promise. Right off the bat, the cost of ownership is too high for the performance that our team receives - or that should I say, doesn’t receive! The configuration and integration process was complicated due to its outdated architecture, causing multiple technical issues and delays in the process. No less concerning were the futuristic use cases on offer, which failed to deliver any meaningful insights or decisions towards our goals. The accuracy of the predictive analytics was too low to be useful for decision making, and executing such use cases was slow and ineffective in furthering our marketing operations. In light of the issues currently plaguing the platform, I cannot recommend Dotdigital to a colleague for their marketing automation needs. The pricing and performance do not match up. At the end of the day, I give Dotdigital's Marketing Automation Software a rating of 2 out of 10.'

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dotdigital Engagement Cloud Review by Buyer, Asia Pacific Mid Market Company
Buyer, Asia Pacific Mid Market Company
5
Jan 24, 2023

'In the past few months, I've had the pleasure of working with DotDigital's marketing automation software and I can say it's a great product. The software is incredibly feature-rich and intuitive to use from the first login. It includes helpful tutorials that made it easy for our team to understand how to navigate through all the features and get the most out of the software. What I found incredibly impressive was the level of innovation they put into the product. They leveraged AI technology to help our team create fully personalized campaigns, and even informed us how our campaigns were performing in real-time. I felt our team was in good hands with the help of their software. I'm very happy with our decision to implement DotDigital's software. They've given us access to all the features and tools we need to engage with our audience, while also giving us access to future-proof innovations. (Rating: 4.5/5)'

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dotdigital Engagement Cloud Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Jan 24, 2023

'Dotdigital - Marketing Automation Software Solutions Review #2 I am delighted to share my experience with Dotdigital’s marketing automation software solutions. I have been an industry veteran for many years and Dotdigital’s solutions were some of the best I have seen. The product vision offered by Dotdigital is exceptional. Their platform offers a great level of scalability and customization for companies of all sizes. They have thought of everything and it is easy to configure their software as needed. The product features that are offered are likewise excellent. Dotdigital’s enterprise suite of marketing automation tools allow marketers to create tailored campaigns with features such as segmentation, automated personalization, targeted messages, and more. Their full-stack analytics solutions allow for the analysis of customer behaviour and engagement, making for smarter decisions. Dotdigital is also known for its integration and interoperability. It works seamlessly with other products, providing an all-in-one marketing automation platform that is hard to beat. Finally, customer service is another area where Dotdigital excels. They provide helpful and quick customer support, making for an effortless setup process. In conclusion, I would highly recommend Dotdigital’s solutions. They provide a great product vision, feature set, and customer service. I give them a 5-star rating!'

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dotdigital Engagement Cloud Review by Buyer, SME Company
Buyer, SME Company
5
Jan 24, 2023

'Dotdigital Marketing Automation Software Review #1 I had the chance to test out Dotdigital's marketing automation software offerings for a few months, and I'm really pleased with the user experience. Their platform was very easy to use and intuitive, with various features that allow for ease of use and great customization. The product vision is fantastic! It was clear that the team had done their research and put a lot of thought into the features of the software. With a multitude of options for automations, workflows, and triggers, this software allowed me to plan effective campaigns and even try out new ideas for marketing campaigns. The product features are also great. They have a feature-rich interface that can be customized for each one of my campaigns, allowing for easy segmentation and reporting. I actually found that the graphs and visualizations used for reporting were very helpful. Additionally, the platform allowed me to integrate with other applications which was really amazing. The future use cases for this software are also very interesting. I've already started planning a few unique campaigns thanks to the automation features for customer journeys, messaging, and even customer engagement. I found that the software helps to better help understand customer behavior and also have a better return on investment for my campaigns. Overall, I'm highly impressed with Dotdigital's marketing automation software, and I'd highly recommend it to anyone looking for a user-friendly software with many features and great visualizations. Rating: 10/10.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
Jan 20, 2023

'Review 1 Dotdigital's marketing automation software is very well-rounded and could be especially useful in organizations where customer engagement is a priority. Its support for futuristic use cases and extensive product features are highly noteworthy. By leveraging automation capabilities, businesses can handle a large number of tasks with ease and efficiency. However, the platform is still not without its few glaring areas that could use some improvement. Namely, the user interface could be better designed, making it easier for organizations to comprehend, learn and use the system. Furthermore, malleable user profiles could be better integrated with a more comprehensive data network. All in all, I would rate the platform 3/5 for its futuristic use cases and product vision.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
Jan 19, 2023

'Dotdigital - Marketing Automation Software Solutions Review #5 I am ecstatic to share my review of Dotdigital’s marketing automation software solutions. As an industry veteran, I have had experience with many different solutions and Dotdigital’s were definitely some of the best. Firstly, I must commend their product vision. They provide an intelligent and cohesive suite of software that enables marketers to have a 360-degree view of their customers’ journeys. Companies of all sizes can use their automation platform, making the solutions highly customizable and scalable. The product features provide another impressive aspect of the software. They provide enterprise-level features such as segmentation, automated personalization, and targeted messages. They also have full-stack analytics solutions to allow for customer data analysis. The integration with other products was impressive as well. Dotdigital provides an all-in-one marketing automation platform that can be easily implemented across teams and departments. Finally, I was also very happy with Dotdigital’s customer service. Their team quickly responded and provided helpful support, making setup and tech learning a breeze. In summary, I highly recommend Dotdigital for any company looking for a marketing automation solution. Their product vision, features, integrations, and customer service really make the platform top of the line. I give them a 5-star rating!'

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dotdigital Engagement Cloud Review by Buyer, Asia Pacific Mid Market Company
Buyer, Asia Pacific Mid Market Company
5
Jan 18, 2023

'I recently worked with DotDigital to set up their marketing automation software for our organization and overall, I'm quite impressed. From the start, I could tell that the software was designed with the user in mind. The interface is easy to navigate and it's straightforward to set up campaigns and get started. The platform also offers a range of features and functions that make it easy for our team to automate mundane tasks and set up personalized campaigns that reach the right audiences. On top of that, I really appreciate that they've taken the step to incorporate futuristic technologies, like AI, into their software. It's already proven to be a great asset to our team in optimizing our campaigns. I'm very pleased with DotDigital's marketing automation software. It provides us with the dynamic tools and features necessary to engage with our audience and returns positive results, while also giving us access to next generation technologies. (Rating: 4.5/5)'

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dotdigital Engagement Cloud Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Jan 16, 2023

'Dotdigital's Marketing Automation Software – Review 2 As a procurement manager evaluating Dotdigital’s marketing automation software offerings, I have mixed feelings. In terms of cost of ownership, while the initial price is indeed within our budget range, one needs to be aware of the additional costs when committing to a longer-term contract. Also, the customisation options are limited and one needs to pay for additional services for better product service and support. In terms of value for money, while the product itself is good, it falls short in terms of the features it offers when compared to other software vendors. Furthermore, its pricing structure does not offer any flexibility. Therefore, from my assessment, I would rate Dotdigital’s marketing automation software 2/10 for value for money and 5/10 for cost of ownership.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
Jan 15, 2023

'I'm glad that our organization is now utilizing DotDigital's marketing automation software. From the very first use, I could tell this was a product specifically designed for users by users. The platform was easy to use, the interface was straightforward, and the tutorials made it easy to understand the features and how to get started. What impressed me the most was their commitment to keeping up with the latest technological advancements. Their AI-based marketing assistant is incredibly accurate in predicting our target audience and our campaigns' performance. I also love how their software allows us to analyze our campaigns and take our marketing strategies to the next level. I'm sure glad we chose DotDigital's software. It gives us the updated features we need for our campaigns, and it also lets us use futuristic technologies to our advantage. (Rating: 4.5/5)'

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dotdigital Engagement Cloud Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Jan 15, 2023

'Review 3: As a small business owner, I wanted to find an effective marketing automation software and so I decided to try Dotdigital. Unfortunately, it was far from the efficient and useful system I had been promised. Customer service was unresponsive and inflexible, and the software had incompatibilities with my existing systems and services. Overall, I wouldn't recommend this to small business owners as it's not worth the money. Rating: 2/10.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
Jan 14, 2023

'Review #4 - Dotdigital's Marketing Automation Software (Rating: 3.5/5) I've been working with Dotdigital's Marketing Automation Software for quite a while now and I'm reasonably satisfied with the results. The key feature that sets Dotdigital apart from its counterparts is its flexible automation programming. This has allowed us to target people according to their personal preferences and provide them with only the offers that are most relevant to them. Moreover, the customer service has been top-notch. The Dotdigital team has kept up with our every need and quickly responded to our inquiries. However, we find the product's vision to be lacking. The technology hasn't been updated in a while and this has caused us to repeatedly hit roadblocks when attempting to unlock the full potential of the software. In conclusion, if you're looking for a great marketing automation solution that isn't totally inflexible, Dotdigital's offering could be a great choice. The product's vision and technology, however, still need a bit of work.'

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dotdigital Engagement Cloud Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Jan 14, 2023

'Review 2 on Supporting futuristic use cases DotDigital’s marketing automation software has provided us with the tools and capabilities to take our marketing strategies to the next level. Additionally, it has enabled us to explore newer and more futuristic use cases. The platform efficiently facilitates complex use cases such as multilingual marketing and multi-platform campaigns. Moreover, the end-to-end support of personalized messaging and real-time insights allows us to create highly effective targeted campaigns. It is extremely impressive that this platform has provided us with the ability to execute on futuristic marketing campaigns with ease. I would rate the Support of futuristic use cases 8.5/10.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
Jan 13, 2023

'Review 5 Dotdigital's marketing automation software is definitely well-equipped with comprehensive features and tools that organizations can use to gain deeper insight into customers and craft better marketing strategies. The platform has potential to serve as a great asset to businesses by enabling automation capabilities. On the other hand, more attention should have been paid to user interface design in order to ensure more ease and convenience for users. Integrating user profiles across the platform more efficiently would also ensure greater utility. All in all, I would rate the platform 3.5/5 for its product vision and product features.'

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dotdigital Engagement Cloud Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Jan 07, 2023

'Dotdigital - Marketing Automation Software Solutions Review #1 It is with great enthusiasm that I write this review of Dotdigital's Marketing Automation Software Solutions. I have been an industry veteran for many years, and I believe Dotdigital’s marketing automation software solutions are some of the best I have seen. One of the most impressive aspects of their solutions is the product vision. They offer an intuitive and cohesive suite of software that allows marketers to have complete control over their customer’s digital journey. Companies of all sizes can benefit from their automation solutions, allowing for customization and scalability. When it comes to product features, Dotdigital is simply top of the line. For example, their enterprise level suite of marketing automation tools allows for tailor-made campaigns with features such as segmentation, highly targeted messages, automated personalization, and more. Additionally, they offer full-stack analytics solutions that are easy to interpret and allow for the analysis of customers’ behaviour and engagement. They boast extensive integration and interoperability with other products that makes for seamless implementation of marketing automation solutions across teams and departments. All of these features together create an incredibly powerful marketing automation ecosystem. Finally, customer service is another area where Dotdigital shines. Their team provides quick and helpful support, making tech learning and implementation easy. Overall, I am highly impressed with Dotdigital’s emphasis on a unified customer experience. By providing product vision, product features, interoperability, integration, and customer service, they provide an all-in-one marketing automation solution that is hard to beat. I give their solution a 5 star rating!'

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dotdigital Engagement Cloud Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Jan 06, 2023

'I've found that Dotdigital's marketing automation software is a full-featured yet intuitive software system that offers my clients great flexibility in their marketing efforts. It offers unparalleled levels of automation and analytics, making it really easy to track customer behaviour and create ongoing customer journeys. It also works well with other software systems, so my clients can easily integrate it with what they already have. The only downside from my point of view is the price. It can be expensive compared to what other providers offer, but if you take into account all the extra features it does offer then the cost isn't prohibitive. In conclusion, I'm really pleased with it; I'd give it 8/10 for its Interoperability & Integration and its Cost of Ownership.'

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dotdigital Engagement Cloud Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Jan 03, 2023

'As an experienced professional, I have had the opportunity to trial Dotdigital's Marketing Automation Software. The platform has a comprehensive suite of features, however, on balance my experience with Dotdigital has been rather disappointing. The cost of ownership is too high for the level of performance that we received in return. What's more, the integration process between the platform and our existing systems is complicated and time-consuming due to its outdated architecture. Such complexities has caused multiple technical issues and delays in configuring the software on our end. The futuristic use cases are also to be questioned. During our trial period, the prediction accuracy of the analytics was poor, resulting in a lack of insights and decisions that accurately align with our goals. The platform was also slow in executing such analytics, making it hard to leverage automation for our marketing operations. Consequently, I do not see any long-term viability in leveraging Dotdigital's Marketing Automation Software. The cost of ownership does not equate to any level of reliable performance and the futuristic use cases are near-absent. Accordingly, I give Dotdigital's Marketing Automation Software a rating of 2 out of 10.'

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dotdigital Engagement Cloud Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Jan 02, 2023

'Review 3 - DOTDIGITAL I would highly recommend dotdigital's Marketing Automation Software to any business looking for getting more out of their marketing efforts. I have been particularly impressed by its affordability and its range of features. The cost of ownership makes it a great investment. The pricing model is transparent and easy to understand, and there are plans to suit any kind of business. And once you’re up and running, the automation features will help you save time and money. The product vision of the software is another plus. It's designed to capture and convert more leads with advanced segmentation, as well as to keep customers engaged through the use of event-driven campaigns and personalized messaging. It also enables you to leverage predictive intelligence to deliver more personalized campaigns. In terms of usability, I found it quite intuitive and user-friendly. Your team won't need an extensive training to understand how to use the software, all you have to do is explore it. Considering its affordability, features and usability, I would easily give dotdigital's Marketing Automation Software a 8 out of 10 rating.'

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dotdigital Engagement Cloud Review by Buyer, UK Company
Buyer, UK Company
5
Jan 02, 2023

'Dotdigital’s marketing automation software is great for helping businesses grow and scale their customer outreach. By utilizing the segmentation feature, we can identify customer trends and optimise our communication campaigns. Moreover, the cost of ownership for the software is quite reasonable for any business. That being said, I feel that the software could benefit from more integrations with other customer analytics tools and tools to help with personalising communications or taking actions based on customer data. Rating: 4/5'

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dotdigital Engagement Cloud Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Jan 01, 2023

'Review 1: I recently began using Dotdigital for marketing automation and have found it to be a fantastic service. The setup process is quick and easy and has allowed us to setup automated campaigns with minimal effort. Their extensive library of templates makes creating campaigns a breeze, and their automation tools allow us to launch campaigns quickly and get results fast. My team and I have been very impressed with the level of customization available in the product. We can fine tune the parameters of our campaigns and really tailor messages to specific audiences or customer segments, and the data insights are quite helpful. In short, this product has been extremely valuable for our organization and we are quite pleased with the results. My only complaint would be that the cost of ownership is a bit steep, but given the quality of service and results we have achieved, I am willing to overlook this aspect for now. Overall, I rate Dotdigital 8.5/10 in terms of value for money and cost of ownership.'

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dotdigital Engagement Cloud Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Jan 01, 2023

'Dotdigital's Marketing Automation Software Review - Rating 4.5/5 We recently implemented Dotdigital's marketing automation software to drive our customer engagement broadcasts and campaigns. And to our pleasant surprise, this software has far exceeded our expectations. It has taken our enterprise marketing operations to the next level. Product vision & features: The software comes with a comprehensive set of features. Its contact database helps us organize customer information and segment contacts into various groups. Moreover, the drag-and-drop template builder makes it incredibly easy to create visually appealing emails quickly. Moreover, it allows us to work with various third-party integrations. This helps us save time and resources, and lets us tap into new channels for communications. Value for Money: The best part is that it is highly affordable. The pay-as-you-go model is incredibly beneficial the way it enables us to scale our subscription up or down anytime without having to worry about being locked into long-term contracts. Customer Support: Dotdigital's customer service team is always there to answer our questions. Their response time is incredibly fast and all our queries have been addressed satisfactorily. Conclusion: In conclusion, I believe Dotdigital's marketing automation software is a great value-add for any business. It has simplified our marketing automation tasks and enabled us to reach out to customers quickly and effectively. We rate it 4.5 out of 5 and highly recommend it.'

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dotdigital Engagement Cloud Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Dec 31, 2022

'I have been an industry veteran for over a decade and throughout my tenure I have been on the lookout for the perfect marketing automation platform. The search ended when I found DotDigital. No other software offering even comes close. To start, the product vision of the platform is far-reaching and comprehensive, and it was incredibly easy to set up thanks to the customer support’s guidance. The features of the platform are incredibly powerful and include automated lead nurturing, engagement insights, segmentation, and lifecycle campaigns. It is also highly customizable and user-friendly, making it easy to create and manage customer journeys. Plus, their reporting and analytics capabilities make it easy to track the performance of my campaigns. The customer service was also fantastic. They were prompt in responding to my inquiries and always available to provide assistance whenever I needed it. They went above and beyond to make sure that I was successful in setting up my campaigns. I can confidently say that DotDigital’s offering is the cream of the crop. I give them 5 out of 5 stars, and I am confident that they will continue to innovate and provide great customer service for many years to come.'

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dotdigital Engagement Cloud Review by Buyer, Europe Company
Buyer, Europe Company
5
Dec 30, 2022

'Dotdigital Marketing Automation Software Review #2 I've been using Dotdigital's marketing automation software for a few months now, and I'm quite impressed with the results. The product vision is incredibly unique, offering a unique user experience that other similar software don't. The product features are also noteworthy. I really appreciate the level of customization and automation that I was able to achieve with these features. From triggered campaigns and workflows to segmentation and reporting, this software felt like having an extra team member in the office! The future use cases for the software are also incredibly impressive. I've been able to create unique, innovate campaigns that weren't possible before using this software, so I'm really excited for what we can do in the future! Overall, Dotdigital's marketing automation software is a great choice. It's intuitive, feature-rich, and provides great customization for each campaign. It's become an invaluable tool in our marketing efforts, and I'd highly recommend it to any other business. Rating: 9/10.'

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dotdigital Engagement Cloud Review by Buyer, North America SME Company
Buyer, North America SME Company
5
Dec 28, 2022

'As a Direc­tor of a mul­ti­na­tion­al com­pa­ny, I can hon­est­ly say that my expe­ri­ence with Dot­Dig­i­tal mar­ket­ing auto­ma­tion soft­ware was absolute­ly pos­i­tive. The solu­tion has enabled us to cap­ture new prospects and con­vert them into leads in a very short peri­od of time. I must com­mend the user-friend­ly tem­plates that Dot­Dig­i­tal pro­vides. They are sim­ple, intu­itive and exquis­ite­ly designed, allow­ing us to quick­ly imple­ment auto­mat­ed cam­paigns with the click of a but­ton. We can also eas­i­ly track and mea­sure the suc­cess of our cam­paigns with the pow­er­ful ana­lyt­ics tools avail­able on the plat­form. The cost of own­er­ship is also rea­son­able. There is a plan for every bud­get, with fea­tures that are built to scale and grow as our needs evolve. One of the many things I appre­ci­ate about Dot­Dig­i­tal is the high lev­el of cus­tomer ser­vice that they offer. Each time we have an issue, their staff quick­ly responds with com­pre­hen­sive answers. They have even pro­vid­ed use­ful tips and rec­om­men­da­tions to ensure that our cam­paigns are as effec­tive as pos­si­ble. In short, Dot­Dig­i­tal mar­ket­ing auto­ma­tion soft­ware is an incred­i­ble solu­tion for need-based auto­mat­ed cam­paigns. I give the cost of own­er­ship and cus­tomer ser­vice a five-star rat­ing.'

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dotdigital Engagement Cloud Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Dec 28, 2022

'and Usability Review 1 - DOTDIGITAL I've been using dotdigital's marketing automation software for a few months now, and I must say, I'm very impressed. Its user friendly interface and impressive range of features make it a powerful tool for digital marketers of all levels. From personalised emails to note lifecycle tracking and dynamic content, the software helps me drive personalised experiences for our customers. The cost of ownership is relevant to its features, and in the long run, could offer great savings for both the team and the client. The pricing structure is clear and straightforward, and I definitely believe that what we get out of it is worth the investment. The product vision of the software is excellent too. It's well focused on helping marketers create engaging experiences for their customers, by combining messages, offers and events that not only catch their attention but also drive engagement. The product features, like campaign optimization and advanced segmentation, are incredibly powerful and helpful. They do require a bit of a learning curve, but once you get the hang of it, it does make our marketing efforts much more prolific. And, lastly, the usability is great - it's simple and intuitive and my team had no problem getting up to speed with it. Because of its powerful features and intuitive user-friendliness, I would rate dotdigital's marketing automation software as a 8.5 out of 10.'

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dotdigital Engagement Cloud Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Dec 25, 2022

'As Director of a large multinational corporation, I have recently been trialling Dotdigital's Marketing Automation Software. While the features and capabilities of the platform appear promising, my overall experience with Dotdigital has been nothing short of frustrating. Firstly, the cost of ownership is far too high given the features and capabilities of the software. Many of its underlying systems are outdated which is making it extremely difficult and time-consuming to properly integrate the platform with our existing systems. The futuristic use cases that the platform provides are also questionable. In my experience, the accuracy of the predictive analytics that Dotdigital offers is too low to be useful in decision making. The platform promises real-time analytics but fails to deliver any of its use cases in a timely manner. In short, I cannot recommend Dotdigital as a suitable option for marketing automation needs. The pricing is steep yet the capabilities within the platform require significant improvement in order for us to be able to leverage them to our advantage. Accordingly, I give Dotdigital's Marketing Automation Software a rating of 1 out of 10.'

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dotdigital Engagement Cloud Review by Buyer, Europe Company
Buyer, Europe Company
5
Dec 25, 2022

'Review 4: I have been using Dotdigital for our marketing automation needs for several months now and am quite pleased with the results. Their platform is incredibly easy to use and customizable, allowing us to tailor our marketing messages and campaigns to specific segments and customer needs. The cost of ownership may be a bit high depending on the features you require, but overall they offer great value and performance for the money. My team and I are very impressed with the quality of service and results we have been getting and I highly recommend Dotdigital for any organization looking into marketing automation. I rate them 8.9/10 in terms of value for money and cost of ownership.'

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dotdigital Engagement Cloud Review by Buyer, Asia Pacific Company
Buyer, Asia Pacific Company
5
Dec 25, 2022

'Review 3 on Overall Innovation and use of next generation technology My team and I have recently had the opportunity to utilise DotDigital’s powerful marketing automation software. The overall innovation of this platform is impressive; the use of next-generation tools has enabled us to create dynamic and data-driven campaigns using advanced segmentation and complex targeting techniques. Furthermore, the automated email platform and marketing automation capabilities enable us to create highly personalized messages and content across various channels effortlessly. The level of innovation displayed by DotDigital is commendable and I would rate them 8.7/10 for their overall innovation and use of next-generation technology.'

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dotdigital Engagement Cloud Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Dec 21, 2022

'Dotdigital Marketing Automation Software Review #5 I recently had the opportunity to test out Dotdigital's marketing automation software, and I was really impressed with the results. The product vision was really clear, and the features of the software were incredibly useful. From automation to custom workflows to segmentation, this software allowed us to really customize each campaign according to our needs. The product features are also amazing. I was really impressed with the user interface, which was very simple to use and easy to understand. Additionally, I liked the ability to integrate with my other business applications. The future use cases for the software also seem really promising. We've already started to utilize the automation for unique customer journeys and messaging. The ability to change customer behavior and increase return on investment has been really great. In conclusion, Dotdigital's marketing automation software is a great platform. It's intuitive and feature-rich, and I'd definitely recommend it to other businesses. Rating: 8/10.'

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dotdigital Engagement Cloud Review by Buyer, UK Mid Market Company
Buyer, UK Mid Market Company
5
Dec 21, 2022

'Review 4 on Supporting futuristic use cases DotDigital’s marketing automation software is quickly becoming the industry standard and I can clearly see why. It has enabled my team to explore newer and more futuristic use cases such as multi-platform marketing and intelligent segmentation. Furthermore, the platform’s capability to automate emails and deliver personalized messages across multiple channels has been instrumental in driving up their ROI. Moreover, the real-time analytics tools enable us to monitor our campaigns and optimize them as needed. I am highly impressed with this platform’s ability to provide us with the support to execute on futuristic use cases. I would rate the Support for futuristic use cases 9/10.'

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dotdigital Engagement Cloud Review by Buyer, North America Mid Market Company
Buyer, North America Mid Market Company
5
Dec 20, 2022

'My small business decided to give DotDigital’s marketing automation software a try and I must say, it is great so far. We greatly appreciate the automation tool for our emails and the segmentation option has allowed us to personalize our campaigns. The customer service experience from DotDigital was excellent. We received assistance setting up the software and there was always someone on standby to answer our questions. The customer service was highly professional and was quick to resolve any issues and help us troubleshoot. The pricing plans DotDigital offers are also cost-effective and fit well with our current budget. The flexibility of the plans helps, but I think there is room for improvement in terms of greater customization and diversification of plans. Overall, I am extremely satisfied with DotDigital’s marketing automation software. The setup process was easy and the customer service was great. The pricing plans are also cost-effective. Rating: 8/10'

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