Freshdesk helps agents by providing the right knowledge and reduce the ticket volume that their helpdesk receives. The company allows agets to leverage their answer bots to improve their your support. The solutions allows agents to handle translations to multiple languages from a single place and deliver consistent upgrades so that the customer self-help service functiions smoothly. It also allows users to modify their knowledge base page so that it replicates the brand message. Freshdesk’s omnichannel helpdesk, allows agents to respond to emails, address customer calls and chat with customers right within Freshdesk. Freshdesk’s multichannel helpdesk, allows access past conversations with any customer on any channel from a unified, single customer database.
USP : Freshdesk Self-Service allows users to leverage past conversations to find answers on any topic without even involving the support teams. Freshdesk Knowledge Base offers solutions in video, images or attached files format to help customers more efficiently. It also allows agents to create answers in multiple languages and keep the transaltions up to date. Freshdesk Widget has the ability to understand customer sentiments and it proactively reaches out to them and offers help. Furthermore, Freshdesk has developed Community Forums where customers can ask questions, post tips and resolve each other's queries on any topic.