FRESHDESK in Customer Self-Service Software

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FRESHDESK detailed analysis

Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Support Services
1.35
4.05
2.35
Product Features and Functionality
3.70
4.65
3.10
Delivery
3.00
4.30
4.30
Breadth and Depth of Product Offerings
1.75
4.25
3.65
LEAST IMPORTANT LESS IMPORTANT

PARTICIPATING QUADRANTS

FRESHDESK has chosen it’s strengths in these 3 territories
  • Niche Quadrant

    All-Asia-Pacific

    20 Participants

  • Niche Quadrant

    All-North America

    20 Participants

  • Niche Quadrant

    All-Europe

    20 Participants

STRENGTHS
  • Company Maturity / Breadth of Applications Served
    Tailor Made Software
  • Company Maturity / Vision Alignment
    R&D Spend
  • Product Maturity / Delivery
    Delivery - Direct
  • Company Maturity / Viability
    Growth Rate
  • Product Maturity / Deployment Mode
    On-Premise
  • Product Maturity / Services Offered
    Integration & Deployment
  • Product Maturity / Services Offered
    Support & Maintenance
  • Product Maturity / Preferred support services delivery
    Remote Support
  • Product Maturity / Preffered Delivery
    Subscription / Licensing
  • Product Maturity / Delivery
    Delivery - Through Partners / Third-Party Vendors
  • Product Maturity / Software Offered
    E-mail Management
  • Product Maturity / Software Offered
    Interactive Voice Response & Interactive Text Response
  • Product Maturity / Software Offered
    Mobile Self-Service
  • Product Maturity / Software Offered
    Social Media and Community Self-Service
  • Product Maturity / Software Offered
    Web Self-Service
  • Company Maturity / Geographic Footprint
    Direct Presence - Asia-Pacific
  • Company Maturity / Geographic Footprint
    Direct Presence - Europe
  • Company Maturity / Geographic Footprint
    Direct Presence - North America
  • Company Maturity / Partner Ecosystem
    Distributors
  • Company Maturity / Geographic Footprint
    Indirect Presence - Asia-Pacific
WEAKNESSES
  • Company Maturity / Mergers and Acquisitions Strategy
    Partnerships and Collaborations
  • Company Maturity / Vision Alignment
    Patents
  • Product Maturity / Support Services
    Customer Feedback
  • Product Maturity / Support Services
    Level of Support Services
  • Product Maturity / Deployment Mode
    Hosted / On-Cloud
  • Product Maturity / Services Offered
    Consulting Services
  • Product Maturity / Services Offered
    Education & Training
  • Product Maturity / Services Offered
    Managed Services
  • Product Maturity / Services Offered
    Other Services
  • Product Maturity / Preferred support services delivery
    On-Site Support
  • Product Maturity / Preffered Delivery
    Full Time Equivalent
  • Product Maturity / Preffered Delivery
    Per User / Device Basis
  • Product Maturity / Software Offered
    Customer Self-Service Security
  • Product Maturity / Software Offered
    Intelligent Virtual Assistants
  • Product Maturity / Software Offered
    Semantic Search
  • Product Maturity / Software Offered
    Other Software Offered
  • Company Maturity / Partner Ecosystem
    Consultants
  • Company Maturity / Geographic Footprint
    Direct Presence - Latin America
  • Company Maturity / Geographic Footprint
    Direct Presence - Middle East and Africa
  • Company Maturity / Geographic Footprint
    Indirect Presence - Latin America
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TOP FEATURES
  • Product Features and Functionality
    Features Offered
  • Preferred support services delivery
    Remote Support
  • Software Offered
    Interactive Voice Response & Interactive Tex..
  • Features Offered
    Automated Ticketing
  • Features Offered
    Helpdesk Automation
  • Software Offered
    Social Media and Community Self-Service
  • Features Offered
    Widgets
  • Features Offered
    Knowledgebases
  • Features Offered
    FAQ Web Pages
  • Delivery
    Delivery - Direct

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