Updated on: June 14, 2023

Drift

What is Drift?

DRIFT is a live chat software that enables businesses to interact with website visitors in real-time. The software allows companies to instantly respond to customer inquiries and support requests, making it easier to provide a better customer experience. The platform has features such as automated messages, which can be customized to match the look and feel of the website, as well as instant response time for customers. It also includes built-in analytics that show how effective your conversations have been. DRIFT helps companies build better relationships, increase engagement, and drive conversions.

Drift Features

Knowledge Base
Searchable Articles
Mobile Optimization
Personalization
Branding
Automation
Artificial Intelligence
Integrations
Pop-up Chat
Notifications
Targeted Emails
In-App Messaging
Co-Browsing
Customization
Conversation Archiving
Lead Development
Knowledge Base
Team Inbox
Customer Profiles
Sequencing
AI
Live Chat
Customization Interface
Social Media
Website
Text Message (SMS)
Voice Assistants
Other
Targeting
Profiles
Analytics
Lead Gathering
Sales Conversion
Customer-facing Chatbot
Lead Qualification
Lead Follow-up
Meeting Scheduling
Opportunity and Pipeline Management
Data Entry
Integrations / APIs
Coaching
Peformance Tracking
ROI Forecasting
Sales Forecasting
Web Analytics
Campaign Tracking
Audience Insights
Reports & Dashboards
Personalization
Marketing Automation
Asset Management
Portals and Sites
No-Code App Development
Low-Code App Development
Self-Service Capabilities
Contact Data Availability
Account Data Availability
Offline Data
Integrations
Topic Customization
Natural Language Processing (NLP)
Alerts
Real-time Intent
Customization
Control
Route To Human
Menu bars
Drip sequences
Live chat
Integrations
Branding
Analytics
A/B testing
Role-based access
Collection of information
Personalization
Omnichannel
Contextual Engagement
Proactive Engagement
Seamless Escalation
Transcripts
Self-Serve Support

Drift Pricing

Premium

Starting at $2,500.00

* Everything in Free, plus:
Live Chat
Meetings
Custom Chatbots
Intel
Real-Time Notifications
Conversational Landing Pages
12/5 Customer Support

Advanced

* Everything in Premium, plus:
Fastlane
Audiences
A/B Testing
Advanced Routing
Annual Sales User Training
Dedicated CSM
Quarterly Drift Strategy Consulting
Semi-Annual EBR
24/7 Customer Support
Access to Drift Support Engineers

Enterprise

*Everything in Advanced, plus:
Workspaces
AI-Powered Chatbots
Flex Routing
Custom RBAC
Semi-Annual Sales User Training
Dedicated CSM
Monthly Drift Strategy Consulting
Quarterly EBR
24/7 Customer Support
Access to Drift Support Engineers

Drift Alternatives

Intercom

Intercom live chat software stores data about users in order to allow the user to group together and message. The software gives access to the user's email address, information of the day a user first signed up for your product and the first and last seen of the user who visited the website or application. The system allows to see where the users come from, the number of times the user has visited the website, timezone, and get the information of social profiles and operating systems.

Zendesk Chat

ZenDesk Live Chat Software is the platform that integrates analytics with customer behaviour leading to a more satisfying buying experience. It allows businesses to actively engage with customers in real time while monitoring their behaviour through analytics and generating valuable feedback on improving the user experience.

Zoho Desk

Zoho Desk Live Chat Software aims to boost customer relations by providing support round the clock. Using artificial intelligence, it automates numerous processes for a speedy delivery of services. Zoho Desk also offers the option of self-service to customers by making available a variety of information about the product. This platform integrates various communication channels into one and is an extensible application designed to increase consumer satisfaction.

Freshchat

The messaging channels, live chat in real-time, chatbot for 24/7 and smart metrics make Freshchat different from the others. Responses to visitor’s questions are smarter and faster. Freshchat Live Chat Software combines AI and Analytics together to offer better customer support. Customers presented with a prompt personalized experience, in real-time. Mobile application for all team members is also available. It is user friendly and easy to install and set up. The free trial helps the customers to use and understand effectively without any unreasonable limits.

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