Artificial Intelligence in Retail in Middle East and Africa
Comparing 32 vendors in Artificial Intelligence in Retail across 118 criteria.
All vendors(9)
Microsoft has carved its way into niche space for proviing AI solution for the retail market by delivering the Cortana
Intelligence Suite.The suite is instrumental in offering cost-effective tools and services to the retailers which are looking to gain insights from the data generated from various applications deployed in their systems. The suite utilizes advanced analytical algorithms, such as predictive analytics, to offer real-time insights into the data generated by applications, POS, IoT devices, and social media.
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Google showcases strong AI product portfolio that can
cater to various demands of the retail industry. AI
offerings are clubbed under Google.ai that includes
applied AI, tools, and research.Google offers
Google Cloud Platform to recognize trends in large
datasets from diverse sources, effective and secure
consumption models, and archive a large amount of
sensitive data.Google launched AllO smart
messaging app for eCommerce application. The AIIO
functions uses deep learning technology for various
applications such as NLP and voice recognition
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IBM brings one of the most innovative solutions to the
market. Watson, is an AI technology by IBM Watson which uses NLP and machine learning to reveal significant insights from large volumes of unstructured data. Using the Watson
suite of APIs, retailers can receive immense benefits by
segmenting customers individually and personalizing
their shopping experience. This ultimately results in
frequent shopping escapades and thereby ensures
higher customer loyalty.IBM Watson Tone Analyzer service provides textual emotion detection capability to understand user’s emotional state and improve interaction.
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Amazon’s Alexa is a virtual assistant that helps in easy interaction with devices using voice. Customer interaction with Alexaincreases with the increasing adaptation of speech patterns, personal preferences, and vocabulary.Amazon AI services for developers bring automatic speech recognition, visual search and image recognition, machine learning technologies, and natural language understanding. The company’s AI approach comprises AI framework, AI platforms, AI services, and AI infrastructure.
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Intel platform uses artificial intelligence and human capability to bring satiating, convenient, and
seamless customer experiences.Intel has developed various SDKs and hardware devices to meet the demand of the AI market.Intel provides autonomy to the customer by deploying its AI enabled solutions.Intel platform uses artificial intelligence and human capability to bring satiating, convenient, and seamless customer experiences.
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SAP offers AI, machine learning, and analytics-based
solutions to help retailers in decision-making on key
parameters, such as price and promotion optimization,
loss prevention, demand forecasting, merchandise and
assortment planning,POS analysis, and product affinity
metrics analysis.The company offers its solutions and services to retailers who want to gain operational efficiencies and minimize expenditure costs.The SAP Customer Activity
Repository application accumulates multichannel
customer and POS data in real time and analyses this
data to offer significant insights that help retailers gain a competitive market advantage.
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Oracle has introduced its AI capabilities for software
testing, clinical development, retail, and various other
business function. The company has launched Oracle
Cloud CX cloud suite, which includes capabilities of
chatbot.This virtual assistant will be helpful to the
vendor is improving their customer's experience while
shopping along with assisting the sales support.
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Samsung solutions help retailers improve the entire customer journey from pre-purchase engagement through a transaction to after-purchase fulfillment. The company uses technologies which let retailers know, influence, and manage their customers better. Samsung helps in making effective marketing decisions and enhancing store management based on customer behavior. The company uses the best features of data analytics to reach audiences and specific customers. Samsung’s mobile-based Omni-Channel Solution improves customer satisfaction, in addition, helps in improving store employees’ productivity while delivering store- and chain-level efficiencies.
Salesforce offers its AI services through its well know
Salesforce Einstein platform. This platform is a collection
of services that bring AI competencies in Customer
Success Platform. Additionally, it is built on machine
learning, predictive analytics, NLP, and smart data
discovery.This offering would automatically alter
according to the customer preferences for every
customer.has capabilities to self-tune,
learn and become smarter with each interaction and
additional data. In order to specifically cater to the
financial market
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