Artificial Intelligence in Retail in Europe

Comparing 32 vendors in Artificial Intelligence in Retail across 118 criteria.
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3.8
Microsoft has carved its way into niche space for proviing AI solution for the retail market by delivering the Cortana Intelligence Suite.The suite is instrumental in offering cost-effective tools and services to the retailers which are looking to gain insights from the data generated from various applications deployed in their systems. The suite utilizes advanced analytical algorithms, such as predictive analytics, to offer real-time insights into the data generated by applications, POS, IoT devices, and social media.
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3.8
Google showcases strong AI product portfolio that can cater to various demands of the retail industry. AI offerings are clubbed under Google.ai that includes applied AI, tools, and research.Google offers Google Cloud Platform to recognize trends in large datasets from diverse sources, effective and secure consumption models, and archive a large amount of sensitive data.Google launched AllO smart messaging app for eCommerce application. The AIIO functions uses deep learning technology for various applications such as NLP and voice recognition
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3.7
IBM brings one of the most innovative solutions to the market. Watson, is an AI technology by IBM Watson which uses NLP and machine learning to reveal significant insights from large volumes of unstructured data. Using the Watson suite of APIs, retailers can receive immense benefits by segmenting customers individually and personalizing their shopping experience. This ultimately results in frequent shopping escapades and thereby ensures higher customer loyalty.IBM Watson Tone Analyzer service provides textual emotion detection capability to understand user’s emotional state and improve interaction.
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3.6
Amazon’s Alexa is a virtual assistant that helps in easy interaction with devices using voice. Customer interaction with Alexaincreases with the increasing adaptation of speech patterns, personal preferences, and vocabulary.Amazon AI services for developers bring automatic speech recognition, visual search and image recognition, machine learning technologies, and natural language understanding. The company’s AI approach comprises AI framework, AI platforms, AI services, and AI infrastructure.
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3.3
Intel platform uses artificial intelligence and human capability to bring satiating, convenient, and seamless customer experiences.Intel has developed various SDKs and hardware devices to meet the demand of the AI market.Intel provides autonomy to the customer by deploying its AI enabled solutions.Intel platform uses artificial intelligence and human capability to bring satiating, convenient, and seamless customer experiences.
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3.2
SAP offers AI, machine learning, and analytics-based solutions to help retailers in decision-making on key parameters, such as price and promotion optimization, loss prevention, demand forecasting, merchandise and assortment planning,POS analysis, and product affinity metrics analysis.The company offers its solutions and services to retailers who want to gain operational efficiencies and minimize expenditure costs.The SAP Customer Activity Repository application accumulates multichannel customer and POS data in real time and analyses this data to offer significant insights that help retailers gain a competitive market advantage.
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3.1
Oracle has introduced its AI capabilities for software testing, clinical development, retail, and various other business function. The company has launched Oracle Cloud CX cloud suite, which includes capabilities of chatbot.This virtual assistant will be helpful to the vendor is improving their customer's experience while shopping along with assisting the sales support.
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2.9

Samsung solutions help retailers improve the entire customer journey from pre-purchase engagement through a transaction to after-purchase fulfillment. The company uses technologies which let retailers know, influence, and manage their customers better. Samsung helps in making effective marketing decisions and enhancing store management based on customer behavior. The company uses the best features of data analytics to reach audiences and specific customers. Samsung’s mobile-based Omni-Channel Solution improves customer satisfaction, in addition, helps in improving store employees’ productivity while delivering store- and chain-level efficiencies.

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2.8
Salesforce offers its AI services through its well know Salesforce Einstein platform. This platform is a collection of services that bring AI competencies in Customer Success Platform. Additionally, it is built on machine learning, predictive analytics, NLP, and smart data discovery.This offering would automatically alter according to the customer preferences for every customer.has capabilities to self-tune, learn and become smarter with each interaction and additional data. In order to specifically cater to the financial market
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2.6

Inbenta supports businesses increases the quality of customer care without sacrificing time to redundant user queries. With Inbenta, agents can focus on only the most critical issues and distracts everything else to their chatbot and semantic search tools for seamless, 24/7 online support. The Inbenta chatbot understands customers in their natural, colloquial language. Using semantic technologies, they are able to match customer queries to existing FAQs/answers with 80-95% accuracy, without relying on keywords or exact phrase matches. Inbenta delivers solutions to customer issues in real-time as they type their problems into the support request forms which allows them to solve user issues. Inbenta’s results are easy to deploy, improves customer satisfaction, decreases support costs, and increases revenue.

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2.6
Ipsoft Amelia takes insightful decisions in real time through vast amounts of data. It automates business processes resulting in rapid resolutions, satisfied users and substantial organizational savings. Aelia’s ability to learn, interact and improve over time makes it the market’s only AI that can fully understand user needs and intentions helping retailers understand customer.
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2.4

Happiest Minds’ Retail Solutions and Services combines with retail analytics and drives Digital Transformation. The retail solutions have enriched the end-customer experience and improve business efficiency through an integrated set of disruptive technologies like mobility, big data analytics, security, cloud computing, social computing. Happiest Minds Pricing and merchandising Cognitive Solution offers automated and data science-driven approach for price review and retail price management across multiple channels to large retail enterprises. These solutions enable retailers to maximize sales, reduce manual effort, drive profits, and build customer trust by leveraging powerful insights.

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2.4
The company is among the world leaders in the visual computing business. The company has a wellestablished geographic footprint and mainly deals with major Original Equipment Manufacturers /Original Design Manufacturers (OEMs/ODMs) all over the world. In addition to this, the company gained a first mover advantage with the launch of DGX-1, a complete integrated system for deep learning technology. The system includes deep learning software and hardware, which can be used for developing new deep learning technologies/products.the company offers end-to-end hyper-scale data center platform. The platform is designed to accelerate the machine learning workloads of web-services companies. This platform includes 2 accelerators—the first is used to innovate and design new deep neural networks, while the other accelerator is a low-power accelerator used for deploying these neural networks across the data center.
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2.2

Manhattan predicts retailers establishing a presence, dynamic innovations, wider adoption of artificial intelligence and AR/VR technologies. The company is an omnichannel customer service which provides services for the retail industry. It provides retailers to meet the demands of the customers with a personalized, streamlined and consistent service experience irrespective of the channel. The company focuses on artificial intelligence and has the potential to have a huge impact on customer service expediency, particularly where it can plug into a retailer’s data on enterprise inventory and its customers.Manhattan’s new solution leverages the latest in RFID technology to help stores improve inventory accuracy, enhance operations and fulfill orders with better level of efficiency

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1.3
ViSenze offers enterprise solutions facilitating the search by image, product recommendation, automated product tagging, and out of stock alternatives. The company is focusing on deep learning and computer vision technologies to develop a fully automated and scalable visual technology.
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