Bot Platform Software

  • 1

    Microsoft offers bot frameworks for developers and enterprises to build, connect, develop, and deploy bots on various platforms, such as the web, messengers, email, and social media. The company’s bot platform software mainly includes two basic bot building components, namely, bot builder and bot framework portal. Bot builder offers SDK for .NET, Node.js, and Representational State Transfer (REST), which makes interaction between users and bot simpler. Enterprises and developers can register, manage, diagnose, connect and control bots on the bot framework portal.

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    • Enterprise
    • Washington, USA
    • Founded: 1975
    • More than $100 BN
    • 1,00,001 to 5,00,000
  • 2

    Facebook has built a strong presence in the bot services market by acquiring the Wit.ai platform, a startup company, which offers the NLP platform. Developers can build conversational UIs using the Wit.ai platform, which is open and freely available.

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    • Enterprise
    • Menlo Park, California, US
    • Founded: 2004
    • $10BN to $50BN
    • 25,001 to 30,000
  • 3

    IBM offers bot platform software based on its IBM Watson Assistant. Developers can build bots and virtual agents using the IBM Watson Assistant that can be deployed over a range of channels, such as the web, mobile apps, messaging platforms, and social media.

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    • Enterprise
    • New York, USA
    • Founded: 1911
    • $50BN to $100BN
    • 1,00,001 to 5,00,000
  • 4

    The U.S. based messaging service company Gupshup helps other organizations develop smart colloquial skills seamlessly over a group of messaging channels using a single API. It has a complete product collection that incorporates an easy to use cross channel messaging API, advanced bot construction platform and marketing tools for mobile. This makes it flexible and seamless while the businesses also can design intelligent bots according to their needs.

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    • Enterprise
    • 501 to 1,000
  • 5

    IPsoft is an American multinational firm that works on artificial intelligence along with cognitive and autonomic solutions for other companies. Amelia, the company’s conversational solution is based on cognitive AI, which not just understands keywords but also learns from the queries creating a more profound knowledge and increasing efficiency. Apart from this, it offers intent recognition, context switching, to name a few.

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    • SME
    • New York , USA
    • 1,001 to 5,000
  • 6

    Nuance provides innovative, flexible, and customized virtual assistants or bot platforms for enterprise customers. The company’s Nina is an intelligent virtual assistant platform, through which customers can interact with businesses or enterprises. It allows businesses to engage with their clients in a more efficient way for better customer experience.

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    • Enterprise
    • Massachusetts, US
    • Founded: 1992
    • $1BN to $5BN
    • 10,001 to 15,000
  • 7

    Aspect Software-Inc offers a strong suite of solutions in the bot ecosystem via its customer self-service platform. Aspect CXP Pro is powered by AI, speech recognition, and NLU technologies. Its digital self-service solution offers customer service chatbots, also known as Interactive Text Responses (ITRs), which allows consumers to interact with enterprises instantly.

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    • Enterprise
    • Chelmsford, Massachusetts, US
    • Founded: 1973
    • $500MN to $1BN
    • 1,001 to 5,000
  • 8

    Inbenta’s bot services include InbentaBot, Inbenta Virtual Assistant, Inbenta NLP, and Inbenta's chatbot development platform. Inbenta is one of the leading players in chatbot and virtual assistant platforms. The InbentaBot solution comprises avatar, hybrid chat, virtual agents, chatbot webinar, and eBook.

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    • SME
    • California, US
    • Founded: 2005
    • Below $10 MN
    • 501 to 1,000
  • 9

    Pandorabots is one of the oldest chatbot hosting services platform on earth and is currently working on A.I. to run web services and chatbots deployment. The company’s Mitsuku is one of the best and most advanced chatbots which uses deep machine learning and intelligent guesses to become more functional and realistic in day to day scenarios. It can be accessed on many common messaging platforms like Kik, Messanger, Telegram and a few others.

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    • Enterprise
    • 501 to 1,000
  • 10

    Kore.ai is a bot-based messaging platform that relates individuals, teams, and business teams collectively in a unique modernized interface. It gives an end to end conversational AI bots platform for designing as well as training and testing the bots to make them smarter and more efficient. It can be flexibly deployed in the cloud or hybrid model also.

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    • Startup
    • Florida, USA
    • 101 to 500
  • 11

    The Swedish multinational company Artificial Solutions promotes technology to let businesses swiftly make conversational A.I. systems to interact with software and electronic devices in any format, natural language, or using speech, writing or gestures. Teneo is the company’s intellectual, human-like bot platform service which enhances customer engagement and allows over the air communications to be fast, fun, easy, and secure.

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    • Startup
    • Barcelona, Spain
    • Founded: 2001
    • Below $10 MN
    • 51 to 100
  • 12

    When it comes to conversational computing and bots, Avaamo Inc. is a leading name throughout the globe. They have huge clients from different industries like Ericsson, Wipro, Intel and many others who vouch for their service. Their platforms can handle more than a million interactions a day, and they are helpful to solve specific problems. So, any company can approach them to create a tailor-made platform.

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    • Startup
    • California, United States
    • Below $10 MN
    • 51 to 100
    • Startup
    • Washington, US
    • Founded: 2002
    • $11MN to $50MN
    • 101 to 500
  • 14

    Astute Solutions offers Astute Bot, NLP, and an AI-based intelligent virtual assistant. Astute Bot delivers a sophisticated customer experience on websites, social media, and mobile apps, and understands what consumers are asking for by engaging in a two-way dialog to solve problems and give answers, and determine the best way to help consumers by pulling data from internal and external sources to craft a response.

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    • Startup
    • Manhattan Beach , CA, US
    • Founded: 2012
    • 1 to 50
  • 15

    Rasa Technologies is a U.S. based company that proposes an open-source machine learning tools for developers to design contextual text and voice-based chatbots and assistants. Rasa X is the company’s tool to learn from actual conversations and improve your assistant, which in turn increases the productivity of the platform. The software can easily be installed and is effortless to setup.

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    • Startup
    • San Francisco, California, United States
    • Below $10 MN
    • 51 to 100
  • 16

    Pypestream is a company that helps its clients to increase their customer satisfaction by saving the amount that they would have spent on employing conversational agents. The conversational AI is available 24/7 for the customers, so they can post their queries whenever they feel comfortable. The company also caters to different industries, including that of Telecom, Insurance, Travel and Financial Services.

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    • Enterprise
    • 501 to 1,000

Bot Platform Software in Healthcare and Life Sciences Quadrant

Comparing 26 vendors in Bot Platform Software across 92 criteria.

Find the best Bot Platform Software solution for your business, using ratings and reviews from buyers, analysts, vendors and industry experts

EVALUATION CRITERIA

Below criteria are most commonly used for comparing Bot Platform Software tools.
  • Breadth and Depth of Product Offerings
    • licenses
    • Products/Solutions Offered
      • Bot Framework/ Bot platform
    • Services
      • Professional
      • Managed
  • Product Branding
    • services
      • Technical Support
      • Customer Support
      • Sales Support
    • Pre Sales Support
      • Software Requirement Specification (SRS)
      • Product Demos
    • Channel for Delivery of Support Services
      • Remote Support
      • On-Site Support
  • Product Differentiation and Impact on Customer Value
    • Industry Vertical
      • BFSI
      • Retail & E-commerce
      • Healthcare
      • Media and Entertainment
      • Telecom
      • Government
      • Real Estate
      • Education
      • Travel & Hospitality
      • Others (Restaurent automotive, and utilities )
    • Deployment Model
      • Cloud
      • On-premises
  • Product Features and Functionality
    • Language Support
      • more than 10
      • less than 10
    • Interface Mode
      • Text and RCS
      • Video
      • Audio
    • Deployment Channels
      • Websites
      • Social Media
      • Mobile app
      • Contact Centres & Customer Service

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Marie Stelle

Engagement Partner - 360Quadrants.com