Contact Center Analytics Solutions in Retail and Consumer Goods

To meet the rapidly changing customer expectations, retail and consumer goods companies require an analytics solution which can provide them with a complete view of all their customer communications and provide crucial insights into the performance of their contact center operations. Using contact center analytics, companies can transform customer contact operations, with revised performance metrics, skill-based call routing and smart scheduling, supported by analytical forecasts. Natural Language Processing (NLP), predictive analytics, and dynamic workflows facilitated by contact center analytics solutions can help companies to create 360° view of customer, and maximize value of customer relationships. Analytics provides the ability to gain deeper insights into each and every physical, online and mobile customer interaction enabling companies to deliver differentiated customer experiences across every channel and touch point. Companies can proactively connect with customers using these insights and address concerns around authentication and security. Further, they can understand the reason for each contact and apply gathered insights to rapidly resolve issues on the customer’s preferred channel.

TOP VENDORS
In Contact Center Analytics Solutions

  1. GENPACT
    0 Reviews
    3.7
  2. 8X8 INC
    0 Reviews
    3.7
  3. GENESYS AEROSYSTEMS
    0 Reviews
    3.6

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Contact Center Analytics Solutions in Retail and Consumer Goods Quadrant

Comparing [object Object] vendors in Contact Center Analytics Solutions across 167 criteria.

KEY BUYING CRITERIA

Below criteria are most commonly used for comparing Contact Center Analytics Solutions tools.
Product Maturity
Company Maturity
Most IMPORTANT
0.0
0.0
0.0
Breadth and Depth of Product Offerings
4.40
2.95
4.15
Product Features and Functionality
4.20
3.15
4.45
Delivery
4.05
3.15
3.65
Support Services
4.75
3.40
3.90
LEAST IMPORTANT LESS IMPORTANT

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Questions & Answers

1. Contact Center Analytics Market is a vast market and is connected to many others. How do I track down its dependencies and effects on other markets?

2. How do I find out the best emerging usecases in Contact Center Analytics Market that can be advantageous for my industry?

3. Different parameters are considered while analysing the companies in  Contact Center Analytics Market.What is the criteria to find out the ones that are most important?

4. What are the core applications of contact centers analytics which are expected to generate the highest opportunity for solution vendors and system integrators?

5. What key development strategies are being adopted by your major competitors? How these strategies are going to re-shape the market?

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